WHITE PAPER | How to Increase Contact Center Agent Productivity
Contact center success can be a moving target. There are multiple variables that need to line up, and many of those depend on the effectiveness of your agents. This […]
REPORT | 2019 Workplace Productivity and Communications Technology
What’s really hurting productivity in your organization? Ever wonder about the financial impact it can have on your business? Your organization’s communications and collaboration practices and technology play one […]
WHITE PAPER | 2019 Contact Center KPI Report
Learn how to use KPIs to establish a solid foundation for accelerating the success of your contact center.
As business levels ebb and swell and the contact center evolves, it’s […]
How to Host an Effective Meeting with Mitel Teamwork
Meetings. They provide a chance for us to get away from our desk, interact with a few co-workers and collaborate to get projects done efficiently, but they don’t always […]
6 Communications Habits of Agile Teams
An agile team is “marked by ready ability to move with quick, easy grace; having a quick, resourceful and adaptable character.” Sounds good, doesn’t it? Who wouldn’t want their teams […]
WEBINAR | Improve Your Public Sector Contact Centre Efficiency
Panelists: Felix Winstone, Director, Talkative, Stephen Williams, Head of Channel Partnerships, Talkative and Paul Arigho-Crockett, Enterprise Solutions, 4Sight Communications
Provide improved and more efficient support to your residents or customers by […]
WEBINAR | Revolutionise Your Contact Centre
Panelists: Felix Winstone, Director, Talkative, Stephen Williams, Head of Channel Partnerships, Talkative and Paul Arigho-Crockett, Enterprise Solutions, 4Sight Communications
Maximise Digital Sales and Service by Integrating Website Journeys with your Mitel […]