WHITE PAPER | How to Increase Contact Center Agent Productivity
Contact center success can be a moving target. There are multiple variables that need to line up, and many of those depend on the effectiveness of your agents. This […]
Contact center success can be a moving target. There are multiple variables that need to line up, and many of those depend on the effectiveness of your agents. This […]
What’s really hurting productivity in your organization? Ever wonder about the financial impact it can have on your business? Your organization’s communications and collaboration practices and technology play one […]
Learn how to use KPIs to establish a solid foundation for accelerating the success of your contact center.
As business levels ebb and swell and the contact center evolves, it’s […]
Meetings. They provide a chance for us to get away from our desk, interact with a few co-workers and collaborate to get projects done efficiently, but they don’t always […]
An agile team is “marked by ready ability to move with quick, easy grace; having a quick, resourceful and adaptable character.” Sounds good, doesn’t it? Who wouldn’t want their teams […]
Panelists: Felix Winstone, Director, Talkative, Stephen Williams, Head of Channel Partnerships, Talkative and Paul Arigho-Crockett, Enterprise Solutions, 4Sight Communications
Provide improved and more efficient support to your residents or customers by […]
Panelists: Felix Winstone, Director, Talkative, Stephen Williams, Head of Channel Partnerships, Talkative and Paul Arigho-Crockett, Enterprise Solutions, 4Sight Communications
Maximise Digital Sales and Service by Integrating Website Journeys with your Mitel […]