Author - 4Sight Communications

Mitel 5200 End of Support: What You Need to Know

In an ongoing effort to maintain an effective product portfolio, Mitel have decided to withdraw the support for the 5200 series sets in its next major software release of MiVoice Business 9.0.

The 5200 series sets, originally designed in 1999, have been retired from sale for approximately 8 years now. With the major technology advancements, particularly in transport and security protocols, as well as the processor and memory resources, not capable of performing the tasks required of a modern IP phone, Mitel has decided to fully withdraw its support for the 5200 range.

WHAT DOES IT MEAN?

In short, this means that Mitel will no longer continue to develop the software or produce the parts. Whilst we expect the phones to operate as normal, should any issues arise after the upgrade to release 9.0, Mitel reserves the right to not fix specific issues isolated to the 5200 series sets operation.

WHEN WILL THE SUPPORT END?

The support for the Mitel 5200 series set will end with Mitel next release of MiVoice Business 9.0 which is expected to be due in the first quarter of 2018.

Customers can either, ensure all 5200 series sets are replaced prior to upgrading to release 9.0 or remain on MiVoice Business 8. Standard Mitel support policy would state that MiVoice Business 8.0 versions including SP’s will continue to be fully supported until the release of MiVoice Business release 10.0 which would be anticipated in mid 2019.

WHAT ARE MY OPTIONS?

At the time of release of 10.0, the 8.x stream becomes unsupported. However, for customers who request extended support and who subscribe to premium Software Assurance, Mitel will extend support of the 8.x stream until July 2020.

Here at 4Sight, we recommend that you transition away from the 5200 series sets to the current desktop portfolio for a fully supported solution. To assist you with your transition, we have designed a progressive range of exclusive upgrade and enhancement offers. For more information about our offers and to discuss your options, please contact your 4Sight Account Manager. Alternatively call us on (0)20 3668 0444 or email info@4sightcomms.com.

Introducing the MiVoice 6900 series IP Phones

Discover the latest innovation from Mitel – MiVoice 6900 IP Series. For more information please call us on (0)20 3668 0444 or email info@4sightcomms.com.

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Webinar: The New Mobile Consumer is Here – Are you Prepared?

The Mobile Consumer is a Reality

Is Your Business Prepared?

Today’s mobile consumer is vastly different than the consumer of the ‘70s, ‘80s, ‘90s or even 2000s. Your average customer today is

  • Informed – 90% will always check a website before emailing or calling a company (Synthetic)
  • Connected – Over 2 billion people have active social media accounts (wearesocial.net)
  • Mobile – Over 3.6 billion are mobile users and are wanting to use their smart devices to interact with your business (wearesocial.net)

This presents both opportunities and challenges for your business. Satisfying customer experiences build loyalty and can turn your customers into word-of-mouth marketers. On the flip side, it takes seconds for a negative interaction to go viral. When customer engagement can make or break you, it’s more important than ever to adapt quickly and foster intimate customer relationships.

Register to watch this on-demand webinar and learn:

  • How to adapt your existing customer engagement strategies for the mobile consumer
  • Best practices to incorporate into your business so as to differentiate from your competition
  • Examples from other companies that adapted to the new customer demands and as a result, grew its business and customer

Presenters:

Webinar: The New Mobile Consumer is Here - Are you Prepared?

Rebecca Wormleighton
Director of Product Marketing
Mitel

Webinar: The New Mobile Consumer is Here - Are you Prepared?

Bart Miller
CEO and Founder
Centrinex

Webinar: The New Mobile Consumer is Here - Are you Prepared?

Erik K. Linask
Group Editorial Director
TMCnet

Register to Watch Webinar

Interested in transforming your customer experience from dated to digital?

For more information about our Contact Centre solutions click here. To speak to one of our Communications Specialists call us on (0)20 3668 0444 or email info@4sightcomms.com.

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Guide to Finding a New Business Phone System

Buying a new business phone system just got easier.

When it comes to purchasing a new business phone system, the options can be truly dizzying. Whether you need to replace or update your system, our five step guide will help you avoid over-engineering or under-investing for your company’s needs.

From determining your specific needs to successfully implementing your new system, we’ll help you choose the right infrastructure, select a deployment model, decide on a vendor and even understand how various features will benefit your business. 

Download eGuide below:

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Need Help Choosing a New Phone System?

4Sight Communications has the latest technology available for delivering exceptional communications solutions. Call us today (0)20 3668 0444 or email info@4sightcomms.com.

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Introducing the MiVoice 6900 Series IP Phones

The next generation of seamless communications is here

Introducing the MiVoice 6900 series IP Phones. With industry-leading mobile integration, the 6900 series automatically pairs with your smartphone to simplify your life – no more juggling devices. With HD audio, full color displays and MiCollab integration, the MiVoice 6900 series is a sleek and powerful addition to your desktop.

Request more information today.

Benefits:

Mobile integration: Seamlessly switch between your mobile device and desk phone without missing a beat.
Crystal clear conference calls: Take virtual collaboration to new heights with HD audio quality.
Enhanced productivity: Manage all communications from a single device for ultimate simplicity and convenience.

Mitel MiVoice 6900 Series IP Phones

Interested in the Mitel 6900 Series of IP Phones?

For more information about our Mitel MiVoice 6900 Series call us on (0)20 3668 0444 or email info@4sightcomms.com.

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5 Misconceptions About SIP Trunks

Organisations around the world are choosing SIP Trunking as a future-forward solution for their business communications needs. Sip technology enables business agility, scalability and can bring about immediate cost savings.

However, despite its growing popularity, there are still several misconceptions held by many decision makers that make which reluctant to deploy an enterprise SIP trunking service. Below are the top 5 myths about moving to SIP and the reasons why you should ignore them:

Myth 1: Poor call quality

For many people their first and only experience of VoIP is using consumer-focused services like Skype. Although these free tools are generally adequate for home users, businesses cannot afford the glitches that are often encountered. Poor latency, jitter and packet loss all create an unsatisfactory user experience for you and your customers. Where callers are unable to hear each other clearly there is always the risk that important details could be missed, creating a negative overall impression of your business. Business-grade SIP trunks provide a call service that is comparable to the ISDN lines used by most business phone systems. By paying for a business-grade VoIP solution you will benefit from:

  • Enterprise-grade infrastructure to power the service and ensure call quality.
  • Dedicated support teams to maintain stringent SLAs and QoS.

Myth 2: Too expensive

Many people assume that new technology commands premium prices. However with SIP trunking this is not the case and, for the majority of businesses, moving to a SIP trunking solution can help make significant cost-savings on telephony. With SIP you no longer need expensive ISDN lines so you’re not paying for lines you don’t use. SIP trunking can even be used alongside your existing ISDN connections to ensure a smooth transition. Your business may be able to realise additional cost-saving benefits like reduced or free calls to fixed landlines depending on the SIP trunk provider and services used.

Myth 3: SIP is too new to be trusted

Many decision makers assume that as they are unfamiliar with SIP-related technologies, it cannot be trusted. Because they are familiar with ISDN and it has served their business well for many years they assume that they have no need for an “unproven” technology. VoIP and related IP-based solutions have been used by many businesses successfully for years. In fact, research shows that 35% of companies believe SIP trunking to be the most important telephony system.

Myth 4: Too much hassle

Historically, replacing any system with a newer version can be time and resource intensive. There are also concerns that the time taken to realise any cost savings will not be worth the effort to change. So logically, many businesses wrongly assume that the switch to SIP trunking will be exactly the same.

Myth 5: Our existing provider doesn’t recommend SIP

Many businesses have had long and successful relationships with their current communications provider. So if said supplier doesn’t recommend SIP trunking solutions, you can rationally assume that VoIP has nothing to offer your company.

Unfortunately, many of the big telecoms providers may not be acting in your best interests to protect their own. Incumbent operators will have invested heavily in their infrastructure, mostly in terms of ISDN. So if you move away to cheaper, better value services you could be costing them more than just your custom.

So regardless of the length of your relationship, is it really as good as you think if they aren’t recommending newer cost-effective technologies like SIP trunking?

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Mitel MiContact Center Business Release 9.0

MiContact Center Business for MiVoice Business

We are pleased to announce the forthcoming MiContact Center Business release 9.0. MiContact Center Business is a multichannel and cloud-ready solution ideal to power organisations with up to 1,200 agents.

Designed for the MiVoice Business platform only, the 9.0 release will be available from February 5th, 2018 and will include the following strategic features and capabilities:

Omnichannel

Release 9.0 will provide MiContact Center Business users with a holistic view of their customer experience with new omnichannel capabilities including case management, unified cross-channel customer history, and interaction pivot features, all delivered out of the Web Ignite interface.

High Availability

Competitive, yet cost effective High Availability (HA) solution that delivers 99.999% uptime for voice and 99.99% uptime for the MiContact Center Business software application in conjunction with Mitel partner, Neverfail.

REST API Toolkit

Extends the interoperability potential for MiContact Center Business, driving more personalised and differentiated customer experiences.

Open Media Routing and Reporting

Provides differentiated customer experiences leveraging third-party, non-traditional contact centre media like WebRTC video, native mobile messaging, and IoT device integrations.

Web Ignite Enhancements

Release 9.0 includes feature parity between the legacy desktop Ignite and the next-generation Web Ignite interfaces such that all future enhancements will be delivered in Web Ignite.

How we can help?

If you’re interested in a MiContact Centre Business upgrade or are looking for a call centre solution contact us on (0)20 3668 0444 or email info@4sightcomms.com.

To find out more about Mitel Call Centre Solutions click here

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6 Ways Moving To The Cloud Will Save Your Business Money

There’s a good reason cloud communications is a trending buzzword among businesses. By tossing their premise-based phone systems, companies are discovering new, streamlined methods of communication, while reducing a number of risks. Here are six ways moving to the cloud will save you money, time and resources: 

1. End costly support

Maintenance and support costs can quickly outstrip your initial capital outlay for an on premise PBX (private branch exchange). And as your equipment ages, prices only soar higher. Walk away from on-premise hardware sooner – not later. 

2. No More Expensive Downtime

When communication infrastructure is down because of updates, repairs, or natural disasters, your bottom line suffers. With a cloud approach, vital communications capabilities work independently from local power, network, or systems availability. This means even if a fire, flood, or storm makes your office inaccessible, you can still work from any Internet connection or mobile device.

3. Scale to meet demand

Buying hardware is a guessing game. If you size your PBX for current needs, you can quickly outstrip capacity. But if you select systems too large, you can waste hard-earned capital. With cloud communication services, you pay for precisely what you need, when you need it. You have the flexibility to accommodate fluctuating demand as your business grows.

4. Eliminate buyer’s remorse

Capital purchases represent a significant financial commitment. But even with careful research, things don’t always go as planned. If your new PBX fails to deliver promised productivity benefits, your investment is sunk. With cloud communications, service-level agreements guarantee you get the performance you expect. If you’re disappointed for any reason, you can simply change the features you use or move to a new provider.

5. Stop technology headaches

It can be hard to make certain you’re making the right technology move at the right time. With cloud communications, your service provider, not you, assumes that risk. They’re responsible for acquisitions, upgrades, and capabilities that keep pace with the market.

6. Cost-effectively add new features

Adding a new customer contact center or deploying new communication productivity features are two major ways to boost your business. But new features such as these may require a costly infrastructure upgrade. Cloud communications lets you easily add new features for some, or all, of your team for a predictable monthly fee. Let costly infrastructure investments be a thing of the past.

How we can help?

4Sight offers a range of Mitel and Exponential-e communication products and applications that enable fast access to real-time management information and productivity enhancing tools. To find out more about our Cloud Solutions click here alternatively call us on +44 (0)20 3668 0444 or email info@4sightcomms.com

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Mitel Hosted Cloud Solutions Reach Over 1 Million Global Subscribers

Mitel has achieved another industry milestone in exceeding the one million-subscriber mark for hosted cloud seats globally in the third quarter of 2017. The latest milestone, comes as more and more organisations of all sizes increasingly look to move their applications or IT infrastructure components to the cloud. 

Many companies are starting to realise that digital transformation is a competitive imperative, with cloud communications and collaboration systems being crucial to their digital evolution, the trend towards cloud services isn’t likely to slow down any time soon.  

Business of all sizes and kind see the cloud as an effective way to increase productivity, enhance their customers’ experiences and become more agile,” said Bob Agnes, Mitel Executive Vice President Products and Solutions. “Mitel is making it easier for companies to move to the cloud and digitally transform their business at the pace they choose with access to advanced applications that can give them an even greater competitive advantage.”

Mitel offers secure, full-featured and seamless hosted cloud solutions combined with next-generation productivity and team collaboration applications to provide businesses the power they need to not only work together better, but also serve customers more effectively.

To find our more about Mitel Cloud Solutions click here, for help in migrating your business communications to the cloud, call us on +44 (0)20 3668 0444 or email info@4sightcomms.com.

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How to update or set the time on a Mitel 3300

You can set the time on your Mitel 3300 in one of two ways, both of which will require specific admin permissions on the MiVoice Business application. The two methods are as follows:

  1. Via the Group Administration Tool
  2. Via an NTP (Network Time Protocol) Server (preferred)

Setting the Time via the System Admin Tool

To set the time via the System Admin Tool, login to your PBX and select the ‘Group Administration Tool’ button. The first screen that option available is for changing the date and time on your PBX.  Select it and you will be presented with the date and time management screen. Modify your settings to match the current date and time. Once the time is set, the telephones will update their time displays automatically.

Please note that it is not uncommon for telephones to be “slightly off” on the time displayed.

If your system is programmed to use an NTP server (Network Time Protocol Server) you will be told that you cannot change time if NTP Synchronization is enabled.

If this is the case then you will need to follow option 2 below.

Setting the Time via a NTP Server

Starting with version MCD 4.0 you have the ability to program your Mitel 3300 to use an NTP server.  NTP stands for Network Time Protocol.  This is a special protocol to synchronise time among servers.  Your company may have a NTP server of it’s own or you may use one of the publicly available NTP servers.

This is the 4Sight preferred method as its automatic, and should be set up by us as part of “on-boarding” unless customer does not want this feature.

Typically, this will be set up by someone with a high level of System Admin privileges.

How we can help?

If you need help updating the time on your Mitel telephone system please feel free to contact our support team on (0)20 3668 0434 or email info@4sightcomms.com.

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