When the effects of COVID-19 hit hard in March 2020, businesses had to make a lot of decisions very quickly. Many of those decisions were related to IT — how businesses could enable communications and collaboration across an entirely, or almost entirely, remote workforce almost overnight.
Those fast IT decisions allowed businesses to remain operational while peoples’ movements were restricted. However, in most cases, the communications and collaboration solutions implemented were quick fixes designed to address an immediate problem. They were never intended to be long-term solutions, and they most likely were not the solutions businesses would have chosen if they had more time to prepare and evaluate other options.
Now that it looks like most businesses will be supporting a mixed on-site and off-site workforce for the foreseeable future, it’s time to put those long-term strategies and solutions in place.
Cloud-based communications and collaboration technologies are ideal long-term solutions that increase employee efficiency and productivity. They give you new ways to serve customers. And you have the flexibility to add new features in a cost-effective way as your requirements evolve.
Mitel MiCloud Connect is an easy-to-use communications, collaboration and contact center service that’s built on Google Cloud. It’s a great example of how an all-in-one, cloud-based solution makes your life easier as you shift to permanently support a hybrid workforce.
Here are 10 ways Mitel MiCloud Connect lets you simplify communications, collaboration and customer service across your organization:
1. Rely On A Single Hub For All Communications And Collaboration
Mitel MiCloud Connect gives your teams access to voice, video, chat, customer engagement capabilities and more from a single, consistent user interface. With a unified approach to communications, collaboration and customer service, there’s far less risk team members will lose track of conversations or important project details.
2. Collaborate From Anywhere
The days when all of your team members sat near each other and shared project documents locally are long gone. However, with MiCloud Connect, your teams remain seamlessly connected as if they were in the same location. They can quickly and easily chat, collaborate on documents and share information no matter where they are. And they can do it all within a single, virtual workspace.
3. Smoothly Elevate Conversations
Sometimes, conversations that start as text need to transition to voice so people can clarify points of view, ask follow-up questions and accelerate information exchanges. Seamlessly transitioning the conversation from text to voice is no problem when your teams can start an ad-hoc meeting with one click, then follow through on the conversation by assigning tasks.
4. Get Voice Messages Faster With Visual Voicemail
Everyone who has been trapped in lengthy meetings knows the sense of dread that comes from anticipating the flurry of urgent voicemail messages that likely awaits. Visual Voicemail eliminates this stress, and allows your team members to respond to their most urgent messages faster. Voicemail messages are transcribed and sent to email so they can be quickly scanned for urgency and replied to as needed — even during meetings.
5. Instantly See Who’s Available To Help
When your team members are engaged in an important conversation with a customer, partner or supplier and they need additional information, they need that information right away. They don’t have time to try contacting a list of people who may or may not be available. With access to employees’ presence information, every team member can see at a glance who’s open and available to respond, and who is not, so they can reach out to the right person at the right time.
6. Stay On Track With Timed Meeting Agendas
Meetings without agendas are typically overly long, and even then, there are often important points that don’t get covered. When your team members can set the agenda before the meeting, assign times to agenda items and share the agenda with all meeting participants in advance, meetings stay on track and are far more productive.
7. Increase Productivity On-Site And Off-Site With Mobile Apps
It used to be that working off-site was a frustrating experience because people didn’t have access to all of the communications tools they relied on when they were in the office. Now, with more of your team members working remotely, giving everyone the same communications experience no matter where they are is more important than ever.
MiCloud Connect’s mobile apps let your team members take their office experience with them. Everyone, in every location, can join meetings with a single click and no need to enter participant codes.
8. Integrate Your Phone System With Your Customer Relationship Management System
Your sales teams rely heavily on their phones and your customer relationship management (CRM) system, so why not integrate these two extremely valuable tools? Now your sales team members can make and take phone calls from within the CRM system. And there’s no need to follow up with dreaded data entry tasks. When sales team members answer their phones, to-do items are automatically added to their lists in the CRM system.
9. Integrate Your Phone System With Microsoft Outlook And Google Workspace
Integrating your phone system with your Microsoft Outlook or Google Workspace software lets you bring the same seamless experience your sales teams enjoy in the CRM system to your entire workforce. Now there’s no need for people to think in conversational “silos.” They’re simply communicating in the most efficient and effective way for the conversation underway with no need to switch applications.
10. Align Solution Costs With Evolving Business Requirements
With MiCloud Connect, you can choose the communications and collaboration features and functions that are the best fit for your teams and business requirements today, then add capabilities as your needs evolve. MiCloud Connect features and functions are available in multiple tiers with flexible pricing structures so you’re never paying for features you don’t need. And there are minimal changes to your communications infrastructure costs.
Discover MiCloud Connect
With Mitel MiCloud Connect, your teams have the ultimate in communications and collaboration reliability, flexibility and simplicity — today and tomorrow. And you have the peace of mind knowing the solution your teams rely on is backed by the Mitel Customer Satisfaction Guarantee.
This blog post was first published by Mitel.