Author - Steve Dowe

Mitel DECT Headset for the MiVoice 6900 IP Phone Family

Mitel have announced the release of the new integrated DECT headset for the 6930 and 6940 IP Phones. This unique accessory provides all the benefits of handsfree mobility in a lightweight, ergonomic design. It offers unprecedented convenience and mobility allowing users to communicate on their phone from up to 300 feet from their desk.

With the new Integrated DECT Headset, there’s no need to feel tethered to your desk while on a phone call. Users are free to roam around their desks or adjacent offices while staying connected. Adding the benefit of completely hands-free communication, the Mitel Integrated DECT Headset further enables you to work on your computer, handle documents or take notes during your calls.

Features of the new headset include:

  • Long range – up to 300 foot / 100 meters
  • Eight hours of talk time without recharging
  • Make Call, Answer Call and End Call Key
  • Visual Voicemail
  • HD Voice / Wideband audio
  • Noise cancelling microphone
  • Remote call control
  • Charging point powered directly via MiVoice 6930 / 6940 expansion port or PKM expansion port
  • Mobile Call History

The integrated DECT headset is available for use with the 6930 and 6940 IP Phones, supported by MiVoice software release 8.0 SP1.

To find out more about the new integrated DECT headset please call us on 020 3668 0444 or email info@4sightcomms.com.

Discover the Mobile-First range of MiVoice 6900 IP Phones

Read more...

8 Warning Signs Your Business Phone System Is Outdated

If you’re not prepared to upgrade your business telephone system, you could be left behind…

It’s very easy to make a case for upgrading your business’s IT system. The new operating systems will be faster and more efficient, while the latest software will bring new features. Moving forwards is usually the best direction, but often the business phone system is left overlooked.

But, staying with an outdated telephone system could mean you are missing out on greater efficiencies and cost savings. It could also be restricting staff productivity and having a damaging impact on your customer service department. You could also be spending more than necessary. Phone systems don’t become outdated overnight; the process can take years. As your organisation grows and new applications and technologies are being introduced, your existing telephone systems can struggle to provide the functionality and flexibility needed for these changes.

Whether your telephone system is 4, 7 or 10 years old, technology is always changing and your office telecommunications infrastructure should be up-to-date to keep up with it.

There are various warning signs that your existing phone system may no longer be the best fit for your business:

• Is your telephone system getting increasingly expensive to maintain?

• Are you reliant on a third party to make necessary changes to the system?

• Can an issue take hours or days to resolve resulting in considerable downtime?

• Are you using disparate phone systems across your organisation, resulting in inconsistent business processes? For example, is customer service being handled differently across the enterprise?

• Are you using bolt-on solutions to get your phone system to interface with key business applications?

• Is your phone system struggling to cope with increasing call volumes or seasonal spikes?

• Has your phone system stopped offering all the functionality your organisation now requires?

• Does your phone system make it easy to roll out new sites or is always challenging to get new lines installed and integrate these sites with the rest of the business?

If your phone system is showing any of these warning signs, then it’s time to consider updating to a modern system!

Updating your business telecoms system can make it easier to gain maximum ROI through improved efficiencies, increased productivity and reduced call costs. Employees can do more with less time. Customer service can be enhanced and the downtime caused by a disaster at a site can be greatly reduced or even eliminated.

Still unsure whether now is the right time to upgrade?
Let us review your office telecoms infrastructure, book a free communications audit with one of our engineers today.

Read more...

5 Reasons to Choose Mitel

When it comes to choosing a business communications provider, there are many factors to consider. Ultimately, your provider should be reliable, forward-thinking, industry-leading, and a sound investment.

In all these areas, Mitel exceeds expectations. Here’s how:

  1. Mitel is the fastest-growing VoIP provider in the world, with a presence in over 100 countries. Wherever your business needs are, Mitel can provide support.
  2. As the only company represented across all five Gartner magic quadrants for business communications, Mitel possesses expertise across all communications areas and has the industry recognition to prove it.
  3. Over 2 billion connections are powered by Mitel every single day, globally.
  4. Mitel’s focus on innovation can be summed up in more than 1,800 patents.
  5. More than 2 million cloud users trust Mitel with their business communication needs and more users join each day.

When it comes to choosing your business communications supplier, you can trust Mitel to deliver both now and in the future.

4Sight works with Mitel users to determine the best model for their unique business needs and implement a solution that delivers confidence and peace of mind, meaning you can focus on your customers and your bottom line.

We are a “Mitel Gold Solutions Partner” with technical accreditation at a platinum level within Voice, Unified Communications and Contact Centre. Our team have worked with Mitel for over 25 years and are all highly qualified, experienced and motivated professionals with a passion for being the best at what they do.

We pride ourselves on our ability to understand our clients and design Mitel solutions that best compliment their requirements. We are not only experts in the design and delivery of new solutions, we have a great track record helping organisations leverage the investments they have already made in Mitel.

Read more...