Improve the Caller Experience

Harness the power of voice and enable your customers to speak naturally and connect directly when they call you on the phone. No long hold times, no confusing menus, no numbers to press on a dial pad.

With Parlance solutions, we help businesses deliver on the brand promise they make to customers. We help ensure that every caller interaction starts on the right foot. From understanding the ways your different caller communities interact with your voice network by looking at end-to-end caller journeys, to automated call management solutions that make it fast and easy for callers to get where they need to go, Parlance speech recognition automation solutions help ensure that every caller engagement starts off right.

Please Callers

Voice-enabled call routing allows callers to speak naturally to quickly connect to the resources they need.

Parlance voice-enabled call routing solution enables fast, simple, and intuitive caller experiences to get callers to the right place in any organization without the effort and frustration of IVR menus, Automated Attendants, and long hold queues. High levels of user engagement deliver immediate impact and attractive ROI. Deliver the experiences your customers want, and the efficiencies your contact centers need. Please callers, increase agent availability, reduce costs, and more.

Improve the Caller Experience — Starting With the First Step of Every Caller’s Journey

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Advanced Technology that Improves the Customer Experience

Parlance solutions leverage the latest analytics and speech recognition technology to let callers behave and speak naturally, and easily integrates with any PBX, contact center, or unified communications infrastructure.

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Comprehensive Data that Evolves with Your Organization

Parlance ensures an accurate and comprehensive enterprise-wide contact directory. We synthesize an authoritative directory from enterprise data sources, and supplement these ongoing feeds through extensive analysis and actual listening to fill any gaps.

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Unequalled Expertise that Ensures Successful Results

Parlance delivers the expertise—from technical implementation and directory management, to behavioral engineering and psychology—that pleases callers and improves business operations.

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Managed Service that Keeps Pace with Your Organization

From HW/SW maintenance, to directory updates, pronunciation tuning, and analysis, Parlance delivers the ongoing services that ensure a successful solution and keep callers satisfied — now and far into the future.

Choose you solution

Ready to make a decision?

#switchboard

Solutions for Switchboards

Deliver an excellent caller experience and brand impression — every caller, every time.

Switchboard call management solutions from Parlance make it fast and easy for your callers to get where they need to go in your voice network. No menus. No lengthy instructions. Just an intuitive interaction that sounds and feels like a live operator. Routine calls get where they need to go in seconds, while more complex caller requests are immediately sent to a live operator for specialized assistance. Increase call handling capacity. Raise service levels. Control call management costs. Parlance speech self-service solutions bring new efficiency to your switchboard operations.

FEATURES

Public Answer

Eliminate hold times and deliver excellent caller experiences by speeding connections to enterprise destinations or an operator when needed.

VIP Access

Password protected applications quickly connect VIPs (executives, directors, doctors, etc.) to private destinations such as cell phones and home phones.

Patient Rooms

Automate caller requests for patients, patient rooms, and nurse stations and remove these calls from the operator queue (HIPAA compliant).

Location Finder

Connect calls to the appropriate destination for an individual (office line, assistant, answering service, etc.) based on RFID tracking info and location (In office, offsite, in operating room, etc.).

After-Hours/Overflow

24/7 call management service eases the burden on alternate departments (security, ER, etc.) providing after-hours or overflow call answering coverage.

Universal Dialing

Enterprise-wide voice network access makes it easy for callers and employees to reach any destination acorss the enterprise from one single number.

Business Continuity

Redundant service delivery to ensure voice network access in the face of extreme weather, emergencies, or other unforeseen events.

#callcentre

Solutions for Contact Centers

Improve call center efficiency and enable pleasing self-service.

Call center automation solutions from Parlance allow your valuable agents to meet increasing call load demands and raise customer satisfaction. Combining the latest in speech recognition technology with innovative caller interaction capabilities, Parlance call center solutions emulate a live agent to meet a variety of self-service needs. From skills-based routing that delivers callers to the right skill set, to applications that assist with a variety of call center and agent processes, we make it fast and easy for customers to do what they need to do in your call center.

FEATURES

Employee Helpdesk

Enterprise-wide applications for internal users to speed collaboration and ease the connection burden on Operators.

Skills-Based Routing

Virtual Agents to guide callers to the correct skill pool or Agent in the call center.

Scheduling Assistant

Assist callers in scheduling prodedures to speed contact center interactions and reduce the burden on Agents.

Password Reset

Guide callers through external Password Reset processes to deflect these common requests away from Agents.

Food Order

Automate, simplify, and accelerate food ordering processes to ease the Agent burden.

Business Continuity

Redundant service delivery to ensure voice network access in the face of extreme weather, emergencies, or other unforeseen events.

Contact our Communication Specialists today!

We would welcome the opportunity to speak to you about any upcoming projects or challenges you may be facing. To speak to one of our Network and Connectivity Specialists call us on 020 3668 0444, alternatively please fill out the contact form below and we will get back to you.