Improve the Caller Experience
Harness the power of voice and enable your customers to speak naturally and connect directly when they call you on the phone. No long hold times, no confusing menus, no numbers to press on a dial pad.
With Parlance solutions, we help businesses deliver on the brand promise they make to customers. We help ensure that every caller interaction starts on the right foot. From understanding the ways your different caller communities interact with your voice network by looking at end-to-end caller journeys, to automated call management solutions that make it fast and easy for callers to get where they need to go, Parlance speech recognition automation solutions help ensure that every caller engagement starts off right.
Voice-enabled call routing allows callers to speak naturally to quickly connect to the resources they need.
Parlance voice-enabled call routing solution enables fast, simple, and intuitive caller experiences to get callers to the right place in any organization without the effort and frustration of IVR menus, Automated Attendants, and long hold queues. High levels of user engagement deliver immediate impact and attractive ROI. Deliver the experiences your customers want, and the efficiencies your contact centers need. Please callers, increase agent availability, reduce costs, and more.
Improve the Caller Experience — Starting With the First Step of Every Caller’s Journey
Solutions for Switchboards
Deliver an excellent caller experience and brand impression — every caller, every time.
Switchboard call management solutions from Parlance make it fast and easy for your callers to get where they need to go in your voice network. No menus. No lengthy instructions. Just an intuitive interaction that sounds and feels like a live operator. Routine calls get where they need to go in seconds, while more complex caller requests are immediately sent to a live operator for specialized assistance. Increase call handling capacity. Raise service levels. Control call management costs. Parlance speech self-service solutions bring new efficiency to your switchboard operations.
Solutions for Contact Centers
Improve call center efficiency and enable pleasing self-service.
Call center automation solutions from Parlance allow your valuable agents to meet increasing call load demands and raise customer satisfaction. Combining the latest in speech recognition technology with innovative caller interaction capabilities, Parlance call center solutions emulate a live agent to meet a variety of self-service needs. From skills-based routing that delivers callers to the right skill set, to applications that assist with a variety of call center and agent processes, we make it fast and easy for customers to do what they need to do in your call center.
Contact our Communication Specialists today!
We would welcome the opportunity to speak to you about any upcoming projects or challenges you may be facing. To speak to one of our Network and Connectivity Specialists call us on 020 3668 0444, alternatively please fill out the contact form below and we will get back to you.