A Formidable Combination
Unifying your contact centre within your company wide UC and Collaboration platform does not mean you have to compromise on your capability to engage with customers.
Cirrus is the market-leading Contact Centre-as-a-Service solution that works inside your company-wide UC and Collaboration platform – Microsoft Teams.
Any Channel and Intelligent Self-Service
Cirrus opens up the way your customers can interact with you; voice, SMS, chat, email and social media are just some of the channels we natively support and we are adding to these all the time to enable you to engage with customers in the way they prefer.
Whether it is an automated chat bot or voice activated services, we enable you to leverage self-service to make life easier for your customers, to provide service 24×7 and to free-up agents from the mundane to focus on the important.
We don’t just connect calls to the next available agent; we connect calls to the best possible agent for that customer and their enquiry. We leverage every piece of data available to predict what the customer needs and ensure they are routed to the person who can serve them first time.
We break down the silos and enable you to have both a single view of the customer and a single view of their journey. We allow your agents to operate across all channels, but more importantly, the visibility of every touchpoint of the customer journey.
Cirrus Contact Centre and MS Teams share a single corporate address book and presence enabling agents to quickly identify who they need to speak to and making it easy to instantly collaborate with them in order to resolve customer queries first time.
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We provide you with the complete picture in real-time to enable you to manage whatever the day throws at you, but we also provide you with the holistic insights into your customers, their needs and their preferences to enable you to transform the experience you are delivering them.
Managers and supervisors gain the information they need in realtime utilising highly visual and digestible dashboards within MS Teams, enabling them to monitor what is important and share key KPIs with the wider organisation where appropriate.
The impact on the Contact Centre
Enabling Greater Agility
As an embedded application within Microsoft Teams we make it simple
for you to deliver powerful contact centre capabilities to your team.
Increasing Operational Productivity
We increase your capacity to be responsive to customers, delivering the experience they deserve without the need for more agents.
Driving Customer Loyalty
By engaging with your customers on their preferred communication
channel, proactively understanding their expectations and providing them with a fast and effective service you increase customer satisfaction and
benefit from loyalty.
A platform that enables any channel of communication today with powerful insights to anticipate the future and a seamless connection between your contact centre and the whole organisation.
Contact our Communication Specialists today!
We would welcome the opportunity to speak to you about any upcoming projects or challenges you may be facing. To speak to one of our Network and Connectivity Specialists call us on 020 3668 0444, alternatively please fill out the contact form below and we will get back to you.