WhatsApp & Virtual Agent
Automate enquiries with a virtual agent and connect into WhatsApp to transform contact centre productivity
- AI-powered virtual agent resolves enquiries and boosts efficiency
- Deploy standalone or hand-off to live agent chat queues
- Leverage existing FAQs and build up conversational flows
- Real-time customer messaging with chat through WhatsApp
- Supports image transfer, emojis and message history
- Manage standalone or integrate into your contact centre agent client
WhatsApp & Virtual Agent can be deployed rapidly into your existing contact centre environment
WebRTC Solutions for Mitel Contact Centre
Real Time Contact Centre Communications
Transform your Mitel Contact Centre with Talkative’s digital customer service functionality. Integrate voice, video calling and cobrowsing directly into your Mitel Contact Centre to deliver a connected digital customer experience.
Contact centres have evolved over the years and continue to change at a rapid pace. From interactive voice response (IVR) to omnichannel communications and personalised interactions, your customer expectations have never been higher.Talkative's solution allows you to embed voice, video, chat and cobrowsing between your website and your existing Mitel Contact Centre. Offer your customers an unrivalled customer experience and top customer service with real-time interactions and conversations.
WebRTC Calling, Chat and Cobrowsing within Mitel Contact Centre
One Platform For All Website Enquiries
With Talkative’s solution you can provide the seamless journey-wide experience your customers are looking for when they need to move between chat, voice, and video conversations with contact centre support.
Talkative's Mitel Integration
MiContact Centre allows you route Talkative communications using Mitel’s routing engine, handle interactions within Ignite as well as to report on Talkative within Mitel.
Talktative’s sophisticated web chat functionality helps manage chat volumes and enables you to escalate chats into web calls. Convenient web calling drives more requests to your agents. Cobrowsing and screensharing allows to solve customer problems and reduce call times. Talkative’s solution also offers the ability for WebRTC powered video calling giving the ability for highly personalised customer service with real-time face-to-face interactions and conversations.