12
Mar
To realise cost savings and increase productivity, midsize organisations are virtualising their servers and desktops. For Chief Information Officers,... read more
13
Dec
Monday, 24th December 9:00 am - 18:00 pm
Tuesday, 25th December office closed
Wednesday, 26th December office closed
Thursday, 27th December 9:00... read more
18
Nov
Today’s customer journeys are omnichannel, seamlessly moving between phone, email, SMS, web chat, social media and in-person communications. Giving... read more
23
Mar
In today’s technology-driven world of smartphones, tablets and WiFi, consumers have become increasingly mobile, relying on digital communications such... read more
09
Dec
Take a look at the guide to maximizing metrics in the modern contact center. This infographic addresses the metrics... read more
11
May
For many modern professionals, remote working is nothing new, but COVID-19 has changed working from home from novelty to necessity. Remote... read more
17
Feb
An agile team is “marked by ready ability to move with quick, easy grace; having a quick, resourceful and adaptable... read more
13
Oct
Over the past few decades, cultural and technological trends have dramatically transformed the workplace. Today, flexible working is a... read more
10
Dec
For retailers, online sales have become a major portion of holiday revenue. And not surprisingly, industry experts predict that... read more
17
Nov
As the adjustment to working from home continues for many, it is important to keep in mind the potential... read more