Unified Communications & CTI Software Suite

The interaction between people is the basis of all company processes. To communicate with each other is both a need and a necessity. Flexible workplace and working time models, as well as the rapid digitalization of all areas of life, present companies in Europe with ever greater technical, legal and organizational challenges. With its proven UC functions and business process integration capabilities, ProCall Enterprise has been reliably simplifying communication and business processes for almost 20 years. Particularly in a time of complex digital transformation, communication must be simple.

Functionality and simple handling, these are the requirements for using software successfully and with satisfaction. Following this guiding principle, we have reduced the user interfaces of ProCall 7 Enterprise. In this way, we have not only created a modern appearance, but also made the operation of the software even clearer and easier to understand.

Maximum flexibility

A company’s communication, both internal and external, is becoming increasingly diverse. As a unified communications & CTI software suite, ProCall Enterprise offers its users maximum flexibility in their daily work. Whether at work or on the move, via PC, laptop, tablet or smartphone – ProCall Enterprise combines all important communication channels in a single application. 

Mobile!

React flexibly to all situations, even when on the move. Thanks to the new ProCall Mobile Apps for iOS and Android devices, this is even easier than before. In addition to UI/UX improvements, SIP softphone calls can now also be “held” and presence profiles can be used. The advanced chat functions such as the sharing of content (files, photos, videos), as well as the reply and forward function are, of course, also available.

SIP!

In projects with many phone extensions that are to be equipped with the ProCall Enterprise Softphone, the technical limits of scaling have so far been quickly reached. Changes to the UCServer and Media Server have significantly raised these limits and improved reliability. In addition, other systems – HFO Crown Centrex, reventix virtual telephone system, autphone aut-voice – can now be switched on with the softphone. Users also benefit from the new version: They can now change the input/output device during a call.

Simply share!

In many areas of day-to-day collaboration, it is necessary to share content with colleagues to share information and work together. With ProCall 7 Enterprise, this is now easier. Client chat for Windows, iOS and Android allows users to quickly and easily share content such as files, photos and videos with other ProCall users. The “Reply” and “Forward to” functions allow you to comment on information within the chat or forward it to other people. 

Show your presence!

The new presence area of ProCall Enterprise is more up-to-date and clearer: The round display of the profile pictures corresponds to a contemporary design. Different colors and the alignment of the “crown” inform customers about the current availability. The presence rotates clockwise from “available” to “not logged in”. In this way, even people who are color blind can recognise the respective status of a person.

Integrated!

The greatest value of a UC application is created when it is integrated as much as possible into the business processes and procedures of a company. Tiresome routine tasks, e.g. checking customer data during a telephone call, are to be simplified for users and therefore errors minimized. ProCall Enterprise makes the integration of business applications easier than ever before. The configuration is carried out individually at each workstation or administratively on the UCServer.

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Features of the software suite

ProCall Enterprise for the Windows workstation

With ProCall Enterprise, the native client for Microsoft Windows, organizations are able to improve their communications and collaboration internally and across company boundaries with partners, suppliers, and customers. In addition to proven CTI (computer telephony integration), instant messaging, presence management, screen sharing and federation, ProCall Enterprise also provides audio/video (WebRTC-based) capabilities via the company’s website and the multimedia business card. Softphone functionalities (SIP) and an integration with Bluetooth are further innovations.

ProCall Mobile – native apps for iPhone/iPad and Android smartphones

ProCall Mobile is a native smartphone and tablet app for iPad, iPhone and Android with selected Unified Communications and CTI functions.The latest version has a modern design and a thoroughly revised operating concept. The focus is on easy access to ProCall Mobile’s proven communication capabilities. Features such as video chat or the integration of softphone functions (SIP) significantly upgrade the new app.

ProCall for the Mac workstation

ProCall for macOS is a native client for Mac with selected unified communications and CTI functions. The latest version has a modern design and a revised operating concept. This allows users of small and medium-sized businesses to benefit from the proven performance functions of the unified communications bestseller ProCall Enterprise and improve their collaboration.

Request a free, non-obligatory demo session with one of our Communication Specialists today

To book a free demo session please call us on 020 3668 0444, alternatively please fill out the contact form below and we will get back to you.