Take back control of your call management with Gamma Inbound.
Companies can often find themselves restricted by their network operator, having to rely on the provider to make urgent adjustments to any call management requirements.
Gamma’s Inbound products enable you to service yourself, securely making changes while benefiting from instant access to reports that meet your business timescales, not those of your network provider.
Benefits of Inbound Call Routing
Inbound Call Routing is available with the comprehensive range of features
Choose the best Inbound service to suit your business.
Single site businesses requiring simple routing plans.
Ideal for the sole trader/single-site business that wants to set up and change their call routing according to opening hours/staff availability.
Multi-site enterprise wanting to route by caller identity/location to the right manager.
Suitable for multi-site/multi-department organisations that need to route calls according to who the caller is, by caller’s location to the nearest office or the relevant account manager. Hunt group routing across particular teams is also possible.
Call centres needing complete, customisable and scalable functionality.
Provides complex, reliable call centre functionality, suited to businesses that place high value on customer service and are looking to deal with incoming enquiries effectively without missing a call.
Auto Attendant (IVR) / announcements.
Interactive Voice Response (IVR) allows you to upload file announcements to an Inbound call plan as a way of communicating with callers. Use IVR to provide callers with call routing options and announcements to inform them of details such as opening hours and website address when the office is closed.
Advanced Call Statistics.
Online access to comprehensive live call statistics shows you call handling efficiencies such as productivity, call patterns and caller behaviour and enables you to make informed business decisions. Data includes time to answer, call waiting time, call outcome and caller details.
Record calls for compliance, customer service or audit purposes. Inbound provides secure online access to file storage and retrieval of call details with comprehensive search filters to play, download or delete calls according to pre-defined login permissions.
Just before a call is taken by a call centre operative a message can be played to them giving further information on how to answer each call. So, if the operative is taking calls for various companies or departments they receive information on how best to answer each call, ensuring a more tailored response.