Telecoms and IT have converged. See our infographic ‘Is your phone system holding you back or helping you fly?’ to understand how your phone system may be damaging your profitability and the benefits cloud communications can offer you.
The past few years have ushered in the “modernize movement” within the contact center industry. Companies are recognizing the... read more
Customer experience is a key metric for every business and the way agents interact with customers plays a critical... read more
It’s easy to get comfortable with your communications system – until that moment when you realize you need more... read more
Meet the next generation of working styles. Changing demographics and evolving expectations of technology are transforming the workplace into... read more
We don’t like to think about it, but the possibility of an emergency affecting your business is real. Organizations... read more
Poor patient-to-provider communications is an issue frequently cited by both patients and healthcare providers in the UK, leading to... read more
Getting tired of trying to stitch together a legacy phone system with your evolving business requirements? You’re not alone.... read more
For years, consumers have been able to order, pay for and pickup their daily coffee, jump into a prepaid... read more
What is Performance Management? Call Center Performance Management is a program, generally led by a contact center operations manager, dedicated... read more
If you’re considering migrating your business communications to private cloud, you’re not alone. Private cloud provides strength and security,... read more
