30
Jan
The past few years have ushered in the “modernize movement” within the contact center industry. Companies are recognizing the... read more
09
Feb
Customer experience is a key metric for every business and the way agents interact with customers plays a critical... read more
19
Mar
It’s easy to get comfortable with your communications system – until that moment when you realize you need more... read more
03
Jun
Meet the next generation of working styles. Changing demographics and evolving expectations of technology are transforming the workplace into... read more
11
Mar
We don’t like to think about it, but the possibility of an emergency affecting your business is real. Organizations... read more
28
Oct
Poor patient-to-provider communications is an issue frequently cited by both patients and healthcare providers in the UK, leading to... read more
04
Dec
Getting tired of trying to stitch together a legacy phone system with your evolving business requirements? You’re not alone.... read more
13
Jan
For years, consumers have been able to order, pay for and pickup their daily coffee, jump into a prepaid... read more
31
Jan
What is Performance Management?
Call Center Performance Management is a program, generally led by a contact center operations manager, dedicated... read more
23
Aug
If you’re considering migrating your business communications to private cloud, you’re not alone. Private cloud provides strength and security,... read more