Telecoms and IT have converged. See our infographic ‘Is your phone system holding you back or helping you fly?’ to understand how your phone system may be damaging your profitability and the benefits cloud communications can offer you.
When it comes to business, regrets are something every owner and manager can do without. Nobody wants to be... read more
Customer experience is a key metric for every business and the way agents interact with customers plays a critical... read more
Today’s customer journeys are omnichannel, seamlessly moving between phone, email, SMS, web chat, social media and in-person communications. Giving... read more
Core Features Of Cloud Communications The way you communicate says a lot about your business and who you are as... read more
Like me, you’ve no doubt enjoyed some truly awesome experiences as a customer as well as some you’d rather not remember at... read more
As of early June 2021, less than one-third of U.S. office workers (about 28%) are back in their physical... read more
With almost half the workforce now working from home full time, the need to create more meaningful connections has become... read more
We all know Darwin’s Theory of Evolution; species must adapt to their environment in order to survive. The same... read more
Any time an organization rolls out a new enterprise-wide technology or tool, it’s a big undertaking. So much goes... read more
More and more businesses today are focused on optimising the customer journey. They are mapping out the way customers... read more
