Mitel launches MiCloud Engage Contact Centre

Mitel launches MiCloud Engage Contact Centre

Mitel is is giving businesses more ways to provide intelligent customer experiences through the introduction of MiCloud Engage Contact Centre – an over-the-top CCaaS solution.

We are pleased to announce that Mitel has launched a new contact-centre-as-a-service platform – MiCloud Engage. Designed to enable exceptional customer experiences anywhere anytime – MiCloud Engage is the highly secure, true multi-tenant, and instantly scalable multi-channel CCaaS platform.

Described as entirely over-the-top with no software or equipment to deploy, MiCloud Engage is available as a stand-alone offering. It works with any call control platform and integrates with a wide range of third-party CRM applications. The solution powers omnichannel communications enabling businesses to deliver a seamless experience across all touchpoints including voice, web chat, SMS and email channels, and social media. MiCloud Engage combines innovative technologies with deep analytics and real-time reporting, allowing users to make data-powered decisions across every part of their business. The solution also supports remote workers, including a fully-virtualised workforce, and is easy to administer. Rapid scalability gives seasonal businesses the option of scaling up or down simply and quickly to accommodate demand.

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