Mitel MiCloud Connect
The Perfect Marriage of Ease and Reliability
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YOUR COMPLETE COMMUNICATIONS, COLLABORATION AND CONTACT CENTER SERVICE

Built on Google Cloud

Backed by Google Cloud’s industry-leading reliability, security and scalability to deliver uptime and SOC 2 and HIPAA compliance

Easy to Use, Simple to Manage

The modern, intuitive user interface makes it easy for end users and admins to get work done fast with single-click functionality, a seamless experience across devices and real-time management.

Implement with Minimal Disruption

Clear expectations and timelines ensure a smooth transition, so you can make the switch quickly and confidently. The admin portal makes it easy to add functionality and upgrade permissions in real time.

Key MiCloud Connect Features

MiCloud Connect is an easy-to-use, all-in-one cloud communications, collaboration and contact center service. By combining an intuitive user experience with Google Cloud’s proven reliability, MiCloud Connect makes every aspect simple and secure.

VOICE

Rich PBX features, advanced call controls and softphone, mobile and IP desk phone options so you can talk and meet from anywhere effortlessly.

COLLABORATION

Bring teams together with messaging, conferencing, screen sharing, file sharing and more. User can stay connected while on the go with our web, mobile and desktop applications.

CONTACT CENTER

Choose from our advanced, over-the-top contact center solution, MiCloud Connect CX, or simple, integrated service, MiCloud Connect Contact Center.


Want to find out more?

MANAGE ALL OF YOUR BUSINESS VOIP CONVERSATIONS FROM A SINGLE CLIENT

USER-FRIENDLY COMMUNICATIONS CLIENT

With Mitel hosted PBX phone systems, you can practically take your system on the go with our smartphone mobile application. With it, you can keep working away from the office without sacrificing your in-office functionality.

RICH PBX FEATURES

Complete business VoIP feature set that gives you all the essentials for placing, accepting and managing calls. With single click functionality and a seamless experience across devices and real-time management – minimal training is required!

PREFERENCES

Customize your settings from a single screen to ensure calls are routed to the right place at the right time. The modern, intuitive user interface of MiCloud Connect makes it easy for end users and admins to get work done fast and make real-time changes.

Mobile Apps

Available for PC, Mac, iOS and Android

Conferencing

Audio and video conferencing with screen sharing, agenda tracker and single-click join button

Participant Management

Add attendees, mute all or individuals being noisy and raise hand to minimize talking over one another

Contacts

View contacts and group them or star them as favorites for quick dialing

Recent

View recent and missed calls and quickly return a call with a single click

VPN

Built-in VPN

Call Handling

Route calls by presence such as available, in a meeting, on vacation or custom

Voicemail

Quickly access your voicemails with single click functionality or have them transcribed and sent to your email

Call Recording

Record all calls with “Always-On” call recording for compliance purposes or allow users to record calls as required with “On-Demand” call recording.

Call Transfer

Transfer calls to another person with blind, consultative and whisper abilities or send the call to a mailbox or intercom

Forwarding

Forward calls when lines are busy or after a no answer to an internal or external number

Paging

Page an extension, group or by priority

Call Management

Park or unpark a call, pick it up by extension or group, put one on hold or join one

SIP Trunking

Expansive trunking capabilities including Caller ID, DIDs, tandem trunking and trunk groups

Phone Routing Assignment

Route calls to your desk phone, softphone, mobile app or personal number

Sync with Exchange

Authenticate with your Microsoft Active Directory for Single Sign-On (SSO) and Outlook integration

Phone Management

Easily manage all of your device settings such as ring tone, wall paper, voicemail and more


Migrating to the Cloud

in 5 Simple Steps

INTRODUCING: MICLOUD CONNECT FOR MICROSOFT TEAMS

Already using Microsoft Teams? We’ve made it even easier to add telephony to your Microsoft Teams interface. Included with the MiCloud Connect service plans, MiCloud Connect for Teams is simple to implement – just click to activate the feature in the admin portal, watch a short video and you’re ready to communicate! Get more out of your Microsoft Teams with MiCloud Connect.


Want to find out more?

Mitel for Microsoft Teams

MAKE THE MOST OF YOUR INVESTMENT IN MICROSOFT TEAMS WITH MITEL CALL MANAGER.

By easily combining your Microsoft Teams account with a Mitel call control platform, you will have access to the collaboration of Microsoft Teams with enterprise telephony features at your fingertips. 


MiCloud Connect:

Built for Remote Work

Key Benefits

PROTECT YOUR INVESTMENT

Get more out of Microsoft Teams collaboration by pairing it with an enterprise telephony solution.

PROTECT YOUR INVESTMENT

Have informed conversations with your customers with Mitel’s rich contact center and CRM integration options.

LOWER YOUR TCO

Integrated, advanced telephony such as call routing and hunt groups with no additional licensing. 

MAXIMIZE PRODUCTIVITY

Keep users in one application with our click-to-dial and direct routing options.

Features

  • Click to Dial
  • Direct Routing 
  • Hunt Groups 
  • Call Routing
  • Presence
  • Video Meetings
  • Softphone
  • Voicemail
  • Call History 
  • CRM and Contact Center Integration

Direct Routing

A complete Mitel telephony infrastructure to Microsoft Teams integration with a certified MSA certified Session Border Controller allowing you to make calls from within the Microsoft Teams environment. Direct routing is available for MiVoice Business, MiCloud Flex, MiVoice Connect, MiVoice MX-ONE, MiVoice 5000 and MiVoice Office 400.

MiCollab Hotkey Dialing

Included with MiCollab, easily set up hotkeys to dial. Select a phone number in Microsoft Teams and click the MiCollab hotkey combination to initiate a MiCollab call to the phone number. MiCollab hotkey dialing is available for MiVoice Business, MiCloud Flex, MiVoice MX-ONE, MiVoice 5000 and MiVoice Office 400.

Call2Teams

Third-party solution that integrates a Mitel phone system with Office 365, enabling softphone functionality within the Microsoft Teams environment. Call2Teams is available for MiVoice Business, MiVoice MX-ONE and MiCloud Flex.

App Dialer

Click-to-dial within the Microsoft Teams environment by creating hotkeys to highlight a phone number and using hotkey strokes to dial. App dialer is available for MiVoice Connect and MiCloud Connect.

Web Extension 

Our Chrome extension gives you a softphone directly from your web browser. Users will benefit from call history, voicemail, click-to-dial, contacts and more so they can easily place calls from the Microsoft Teams web user interface. The web extension is available for MiVoice Connect and for MiCloud Connect.

Mitel Assistant

The Mitel Assistant is a bot that allows users to launch a MiTeam Meeting directly in the Microsoft Teams app through 1:1 or group chat. Users can download the Mitel Assistant in the Teams store and follow the bots prompts to get started.

Contact our Communication Specialists today!

We would welcome the opportunity to speak to you about any upcoming projects or challenges you may be facing. To speak to one of our Network and Connectivity Specialists call us on 020 3668 0444, alternatively please fill out the contact form below and we will get back to you.