Mitel MiCloud Flex

MiCloud Flex is a scalable business communications service that allows organisations to dramatically reduce the capital investment, complexity and support cost associated with an on-premises solution. When combined with secure resilient network connectivity, it gives customers access to a comprehensive communications suite that includes IP telephony, unified communications and collaboration in one managed service.

MiCloud Flex leverages Google Cloud, a leading global cloud platform, to provide a dedicated, secure and highly reliable communications solution. It allows businesses to bring unified, mission-critical communications into the cloud for increased efficiency, simplicity and mobility. Designed for organisations that require a rich UC environment, MiCloud Flex delivers the highest levels of performance, reliability and security through Google’s mobile cloud.

Designed for large enterprises and other companies that require a rich unified communications (UC) environment, MiCloud Flex is ideally suited to distributed organisations with multiple offices and mobile workers.

MiCloud Flex Benefits

MiCloud Flex combines the benefits of a hosted communications solution with that of a dedicated communications platform. It offers the ability to customise and tailor services to each organisation’s unique business requirements, giving a dedicated system with greater flexibility than ever before backed by fully secure access.


Hosted UCaaS

Bring all of your communications tools into one cloud and one application for a seamless experience on any device, anywhere in the world. Easily manage voice, email and IM from a single screen.

Mobile, simple and flexible

Get maximum flexibility to create your own communications environment without the complexity of managing it yourself. MiCloud Flex can scale gracefully from 250 to 50,000 users, allowing your business to grow and add features at your own pace.

Collaborate Smarter

Bring Microsoft Outlook, Lotus Notes, Google, Lync/Skype and other applications into the conversation for true unified communications. Enjoy robust features including presence-based awareness, instant video communication, visual voicemail, attendant console and much more

Increase Productivity

Bring all of your communications tools into one cloud and one application for a seamless experience on any device, anywhere in the world. Easily manage voice, email and IM from a single screen.

Deliver Better Service

Integrate MiCloud Flex with your contact centre to deliver a superior customer experience, including CRM and Salesforce integrations, so you can link customers and data in real time.

Work Anywhere

Deliver a single communications portal that displays consistently on desktops, laptops, smartphones and tablets including Android, Blackberry, iOS and Microsoft devices. Give staff the freedom to communicate using voice, email, text or chat.

Interested in MiCloud Flex?

Key Features

Business Telephony Features:

Hunt / Ring Groups, Localised E999, Call Transfer, Call Forwarding, Call Park, Call Pick Up, Call Hold, Speed Dial, Direct Page, Record A Call, Do Not Disturb, Call History

Collaboration Features:

Rich presence information, Instant Messaging, Dynamic Status, Corporate Directory Access, Click–to-Call, Collaboration, Call History, Softphone (applicable bundles), Visual Voicemail, Point-to-Point Video, Team Streams, Chats, Pages, Tasks and Meets (applicable bundles)


Features custom pricing and pay-as-you-grow model for flexibility and cost savings

Customer Engagement:

Enhanced customer experience with MiCloud Contact Centre IVR messaging and routing, Advanced Speech Recognition (ASR), Text-To-Speech (TTS), multi-media capabilities, call recording, screen recording, workforce scheduling and MiVoice Business Analytics.

Consolidated Ring Groups:

MiCloud Flex supports a variety of call distribution algorithms described as terminal hunt groups, circular hunt groups, Ring groups.

Network Connectivity:

Public Internet (Over the Top) or Private Network (MPLS, SD-WAN).


MiVoice Skype for Business Integration, Miteam, MiCloud Edge and Geo-Redundancy are all stand-alone products that can be bundled with MiCloud Flex.

Learn more about 4Sight Cloud Solutions

How it works?

MiCloud Flex is built on Google Cloud, the same infrastructure that Google uses for its end-user products, such as Google Search and YouTube. In fact, seven Google products running on this very infrastructure serve over one billion users every day. Information and voice calls securely traverse the public Internet to reach their final destination using voice over Internet protocols (VoIP). Employees enjoy the same communications functionality regardless of whether they're are in an office, on the road, or working from home.

Why MiCloud Flex?

Contact a Cloud Specialist

We would welcome the opportunity to speak to you about any upcoming projects or challenges you may be facing. To contact one of our Cloud Communications Specialists please fill out the form below and we will get back to you.