Mitel MiContact Centre Enterprise

MiContact Center Enterprise is an all-in-one, adaptive and flexible platform for Unified Communications, mobility, contact centre, business process automation, analytics and reporting as well as service and database integration.

MiContact Center Enterprise provides a powerful toolbox of applications to transform dated, voice-only call centers into two-way, multi-channel interaction hubs routing voice, email, chat, SMS and social media.

The all-in-one contact centre solution

Equipped with preview, power and progressive diallers, MiContact Center Enterprise provides a platform for proactive customer engagement to increase customer loyalty and discover new revenue opportunities. With easy-to-use historical and real-time reporting and analytics tools, managing the quality of your customer experience has never been so easy.

Improve performance – Drive your metrics

Integrated analytics and reporting allows the management and analysis of data from all parts of the system. The openness of the solution along with easy to use APIs, provides multiple possibilities to integrate to other systems like WFM, CRM and other business applications.

Enable Time – People – Cost Management from a single interface

Expandable up to 3,000 agents on a single system

Embrace all communication channels including Voice, Email, Fax, SMS, Chat, Social Media

Single virtual solution for up to 10 networked MiContact Center Enterprise systems

All channels can be handed off to supervisor or subject matter expert

Skills-based routing provides customer answers fast

Mobile applications improve staff flexibility and productivity

Supervisor overview of all interactions Available in Lite, SME Multimedia and full Multimedia versions

Low total cost of ownership – easy to deploy, use and manage

Contact a Communication Specialist

We would welcome the opportunity to speak to you about any upcoming projects or challenges you may be facing. To speak to one of our Communications Specialists call us on 020 3668 0444, alternatively please fill out the contact form
below and we will get back to you.