Mitel Software Assurance

Mitel Software Assurance and Support (SWAS) is a software support package that protects your Mitel communications investment by providing access to software updates, new functionality and ongoing technical support. Mitel Software Assurance subscriptions are offered via Mitel authorized Partners, like 4Sight Communications, and as part of our maintenance and support services.

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STAY CURRENT

Keep up-to-date
on Mitel’s software releases and take advantage of new functionality and expanded interoperability.

REDUCE RISK

Address your system issues
through software updates and system support from Mitel’s highly skilled engineering resources.

BE PROACTIVE

4Sight Monitor – a fault and performance management application, enables early identification and resolution of critical and major issues.

PROTECT YOUR MITEL INVESTMENT

As an accredited Mitel Gold Solutions Partner, 4Sight Communications work in partnership with Mitel to provide Software Assurance and Support as the foundation of our support service and to complement our customer care. These services isolate, replicate and resolve complex technical issues that may come up in operations, engage product development for bug fixes when needed, and provide access to software releases to stay current.

KEY SERVICES INCLUDE:

  • TECHNICAL SUPPORT

    Get access to exceptional Mitel technical resources.

  • SOFTWARE RELEASES

    Keep up to date on latest software fixes and improvements.

  • BUG FIXES

    Security incident management / patches

  • 4SIGHT MONITOR

    Get our Fault & Performance Management Application.

For more detailed information about Mitel Software Assurance please download the brochure below:

Mitel Top Services Partner

MITEL SOFTWARE ASSURANCE – STANDARD AND PREMIUM

Two levels of support are provided – Standard SWAS provides technical support coverage during normal business hours on weekdays, and Premium SWAS extends technical support coverage to 24/7.

Standard Software Assurance:

A base subscription that includes 8x5 access to technical support as well as software patch updates, hot fixes, and entitlement to major software releases.

Premium Software Assurance:

Standard subscription benefits plus 24×7 technical support, access to online training, and to 4Sight Monitor – performance monitoring and analytics tool.

NOT SURE IF YOU SHOULD PURCHASE PREMIUM OR STANDARD SOFTWARE ASSURANCE?

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GET 4SIGHT MONITOR FREE WITH MITEL PREMIUM SOFTWARE ASSURANCE

MITEL PERFORMANCE ANALYTICS

4Sight Monitor is available as part of the Mitel Premium Software Assurance subscription. Stay current with the latest Mitel Platform software releases, bug fixes and security enhancements, while having access to Mitel’s expert support services whenever you need.

If you presently have an active Mitel Software Assurance, contact our team on +44 (0)20 3668 0444 or email info@4sightcomms.com to find out if you are eligible for a free 4Sight Monitor.

GET IN TOUCH

To find out more information about Mitel Software Assurance including 4Sight Monitor please call us on +44 (0)20 3668 0444 or email info@4sightcomms.com. Alternatively please fill out the contact form below and we will get back to you.