MiCloud Unified Communications As A Service

Mitel MiCloud is a scalable IP communications service that allows organisations to dramatically reduce the capital investment, complexity and support cost associated with an on-premise solution.

MiCloud Enterprise UCaaS is focused on enabling business agility through a comprehensive communications suite that combines IP telephony, unified communications and collaboration into one managed service.

MiCloud Enterprise UCaaS Benefits

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Hosted UCaaS

Bring all of your communications tools into one cloud and one application for a seamless experience on any device, anywhere in the world. Easily manage voice, email and IM from a single screen.
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Mobile, simple and flexible

Get maximum flexibility to create your own communications environment without the complexity of managing it yourself. MiCloud Enterprise can scale gracefully from 100 to 10,000 users, allowing your business to grow and add features at your own pace.
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Collaborate Smarter

Bring Microsoft Outlook, Lotus Notes, Google, Lync/Skype and other applications into the conversation for true unified communications. Enjoy robust features including presence-based awareness, instant video communication, visual voicemail, attendant console and much more
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Increase Productivity

Bring all of your communications tools into one cloud and one application for a seamless experience on any device, anywhere in the world. Easily manage voice, email and IM from a single screen.
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Deliver Better Service

Integrate MiCloud Business with your contact centre to deliver a superior customer experience, including CRM and Salesforce integrations, so you can link customers and data in real time.
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Work Anywhere

Deliver a single communications portal that displays consistently on desktops, laptops, smartphones and tablets including Android, Blackberry, iOS and Microsoft devices. Give staff the freedom to communicate using voice, email, text or chat.

How it works?

With MiCloud, you get a business phone system that just works. The brains of the system reside in Mitel's geo-redundant data centres and continue to provide service even in the rare event one goes down. Information and voice calls securely traverse the public Internet to reach their final destination using voice over Internet protocols (VoIP). Employees enjoy the same communications functionality regardless of whether they’re are in an office, on the road, or working from home.

Key Features

For organisations with up to 500 users

Hundreds of call control features available as standard

Auto attendant, recorded announcements, unified messaging & visual voice mail

Leverage data centre investment in security

Support for voice, email, fax, web chat & social media

Audio, video & web conferencing – enable teamwork from anywhere

Contact a Communications Specialist

We would welcome the opportunity to speak to you about any upcoming projects or challenges you may be facing. To speak to one of our Communications Specialists call us on 020 3668 0444, alternatively please fill out the contact form
below and we will get back to you.