7 Key Differences Between Your Old Phone and Your New VoIP Device


VoIP is already the number one phone service choice, and given its steady growth, its presence is sure to expand. Why are so many companies moving to a VoIP device? The main reasons are flexibility, mobility, collaboration and reliability.

If you’re thinking about making the switch, you probably want to know the details about how VoIP outpaces your old land-line system. Consider this your guide to what you can get with your shiny new VoIP device.

1. More Flexibility

IP desk phones deliver a modern call experience, while mobile apps enable work from anywhere, and softphones give employees instant access to calls with just a headset. All of these options mean a VoIP device frees you from the tethers of your old phone. Employees can easily work from anywhere, using any device, with full access to all the communications tools they need to stay on top of their work. Seamless transition from desktop to smartphone lets them move about as needed, without missing a beat.

Flexibility is particularly important for smaller businesses that need to get maximum performance out of smaller teams.

2. More Mobility

If you want to attract and retain talented employees, you’ve got to provide them with a quality mobile communications solution. A VoIP device is designed to support mobility, which is critical to today’s on-the-go employees. Even those who spend most of their time in the office demand the freedom from their desk, but they still need to be reachable at all times. VoIP gives your team the mobile support it needs and wants.

Mobile apps for iOS and Android, as well as the ability to text co-workers from their business line with SMS, are just some of the ways a VoIP device supports mobile workers. Other possible features include Siri and Bluetooth integration, which keeps your employees safe with a hands-free experience while they’re on the road.

The ability to work easily from any location also increases employee satisfaction, increasing retention rates. And let’s not forget that happy employees perform better, which trickles down to more satisfied customers.

3. Better Collaboration

Logging extra hours at the office for a big project? Working from home so you can make it to your daughter’s band concert? No matter where you are, a VoIP device makes collaboration a snap. Join a conference call with a single click (yes, that means no annoying passcodes to remember!). Get a quick chat answer or text from a member of your team. In either case, individual and group messaging has you covered.

You can take collaboration to a whole new level with the right VoIP device–some VoIP phones actually include an application like Mitel Teamwork. Employees can communicate from any device, even starting a conversation on one and continuing it on another–seamlessly. Improve collaboration on projects using shared workspaces that track and assign tasks, and also share files. When each team member has a VoIP device in hand, deadlines meet their match.

4. More Productivity

What business doesn’t list increasing productivity among its top goals? A VoIP device helps you hit that target in more ways than one.

The days of basic call functionality on your old phone are in the past. The right VoIP system comes with game-changing features, such as audio and video conferencing, desktop sharing, individual and group chat, built-in VPN and business SMS. With so many options, communication is always on. Giving employees the option to communicate and share ideas over multiple channels gets the job done more quickly. Can your old phone do that?

5. Integrations

Modern businesses use a range of communications tools and systems to support their operations and serve their customers. Jumping from one platform another wastes time and makes it more difficult for employees to do their jobs. The right VoIP system, with the right VoIP device, provides all of the integrations a business needs to excel.

Simple email and calendar integrations let team members schedule events quickly and stay on top of the latest company and product information. CRM integration gives employees instant access to detailed customer and client data, making interactions more personalized. Web dialer and telephony integrations allow workers to manage calls from a web browser and connect directly from emails or calendar events. They can even view a contact’s presence to see if they’re free to talk.

You can integrate your business’s contact center with your VoIP device, too. A service such as MiCloud Connect CX offers intelligent routing, real-time and historical reporting, workforce management and other features that enable the contact center team to increase customer satisfaction and loyalty.

6. Great Reliability

Stop worrying about dropped customer calls and bad connections. A VoIP phone system that’s built on a reliable and secure network removes the headaches associated with outdated phones that break unexpectedly and are expensive to repair. MiCloud Connect, for example, is built on Google Cloud, providing the ultimate in reliability and security. Instead of worrying about whether or not a call will go through or how quickly a repair will get done, you can focus on strategic plans and growing the business.

MiCloud Connect also supports HIPAA and SOC 2 compliance and is deployed out of highly secure Tier 4 data centers, the highest rated data centers, with several layers of redundancy. Talk about putting your money where your mouth is.

7. Easier Scalability

Phones connected to land lines and wires don’t scale easily. There’s just too much hardware involved. It’s exactly the opposite with a VoIP device. Adding lines is simple and fast.

A VoIP device also allows you to mix and match the functionality necessary to best support your business. As your needs change, a VoIP system grows and changes with them. Upgrade permissions in real time. Subscribe only to the features your employees require. If you’re not ready for CRM integration, then don’t pay for it. If your team is small, opt for conferencing and sharing options for a small group so you don’t pay for seats you can’t fill. As you expand, you can increase your coverage easily–no hassle and no headache.

When your old phone goes to head-to-head with a VoIP device, the results are clear: VoIP wins by a landslide. Employees have access to a wider and more robust suite of communications tools and can access them from multiple devices, even switching between devices seamlessly. On top of all that, VoIP is easy to install and use. That means you can give a farewell call to your land-line phone. Make the switch today, and your team will be up and running on with minimal training and loving the power of VoIP. It’s a no-brainer.

This article was first published by Mitel.


4 Must-Ask Questions When Exploring Cloud Solutions

No two cloud communications solutions are alike
To find one that fits your needs, there are 4 questions you should ask...

With so many cloud communications options available to you, it can be difficult to begin your research. Even with the abundance of resources available, the information is usually general and doesn’t mention your specific needs.

If you’re responsible for any element of your business communications strategy, knowing the most important questions to ask will put your business on a strong path to the cloud. Learn the four questions you should ask any business communications supplier.


Moving to the cloud: Why your phone system is a great place to start

Despite growing adoption rates, many companies still aren’t ready to make a full-scale move to cloud-based technologies. If you are among those who want to take a measured approach to cloud adoption, look no further than your phone system as a great place to start. By working with a communications provider who offers both cloud and hybrid phone systems, you’ll not only get expert guidance, but also the flexibility to customise a migration path that fits your business.

Below are four reasons why starting your journey to the cloud via your business communications needs makes sense:

1.You Can Manage Deployments in Small Groups

For many businesses, the phone system is the ideal service to serve as a catalyst in your transition to the cloud. Since it can be deployed in a phased approach, you can learn by transitioning small groups, teams or locations one at a time with little overall risk. Plus, you can also lean on the expertise of your service provider since most cloud vendors have helped countless other companies through similar transitions.

Beyond the initial implementation, businesses can also learn how to manage overall cloud applications from their service partners. They offer expertise your company may not have internally, making them an ideal resource to help you build a path to the cloud.

2. You Have the Flexibility to Embrace the Cloud Fully, or Bit by Bit

Not only can deployments be phased, but moving your business communications to the cloud doesn’t have to be an all-or-nothing proposition. You can choose a full cloud deployment or start with a hybrid approach that combines both cloud and onsite solutions. Hybrid solutions allow you to mix and match communications applications as you need them, and give your company the flexibility to deploy only what your business requires today, while keeping the option open to add additional cloud services or locations later.

3. You Can Make Smarter Use of Internal Resources

A system provider with cloud expertise can help you make better use of your internal IT resources. With a cloud deployment, applications are hosted remotely and maintained by the provider, relieving IT of most or all network-related tasks. The business then consumes the services on a subscription basis rather than owning the infrastructure. In this model, the cloud provider manages the extra workload while freeing your IT team to focus on the initiatives that drive revenue for your business.

4. You Can Gain the Buy-In You Need to Move Forward With Other Cloud-Based Solutions

For any deployment to be successful, it must have buy-in from users. By focusing on your phone system early in your migration, you can introduce employees to the cloud’s many time-saving, productivity-enhancing benefits of the cloud. As their comfort grows, your ability to transition other systems and processes to the cloud will become easier. A provider with a reputation for excellent customer service and training options will help you quickly get buy-in from your employees.

For many of today’s businesses, a move to the cloud is just a matter of time. Choosing a phased approach with an early focus on your phone system is a smart choice, and tapping the expertise of a cloud phone service provider can make it an even smarter one.

Migrate to the Cloud

4Sight offers a range of Mitel Cloud Communication products and applications that enable fast access to real-time management information and productivity enhancing tools. To find out more about our Cloud Solutions click here.


Beware and prepare: weather the seasonal business threats

Beware and prepare: weather the seasonal business threats

How unified communications providers can ensure that your company’s telephony and IT systems survive storms and other seasonal disasters.

Failure to prepare is to prepare to fail

During adverse weather, maintaining normal channels of communication between staff and with customers is absolutely essential for productivity and client relations, which can suffer greatly from downtime or disruption.

While your offices are being battered by storms and blizzards, customers elsewhere could be enjoying normal working conditions – and so could your competitors.

One week of particularly bad weather is estimated to cost the UK businesses over £318 million (and 51 million working hours) in lost productivity, because business continuity plans hadn’t been put in place. The fear of losing IT or telecommunications is the biggest concern among companies when it comes to potential threats and disruptions.

Remote Control

It is critical to have a robust phone system in place, courtesy of a cloud based unified communications provider, allowing your business to maintain full productivity in the event of any unforeseen disruptions. A solution is now available, in the form of remote or flexible working via cloud-based telephony. Rather than relying on fixed phone lines, which can become damaged or disconnected by storms, a hosted phone system moves fixed and mobile telephony to the cloud.

With pioneering hosted phone systems eliminating the need for comms rooms, managed networks can keep your company operating at full efficiency, while less well-prepared competitors flounder in floodwater.

As the next generation of communications management, SIP can fully future-proof your company’s telephony. The advantages of these hosted phone system packages are numerous:

It’s cloud based, and therefore unaffected by weather conditions (no pun intended).

Employees can access their phone services from anywhere, on any device.

Complete flexibility and scalability.

The simplicity of communications and software systems allows even technology-averse employees to easily navigate its dedicated web portal.

Hosted phone systems are here long-term and can be cheaper and more reliable than legacy PBX systems.

No place like home

Letting staff work from home brings many advantages, but it’s always better to plan for this eventuality in advance, as this video explains. With the right infrastructure, your staff can be just as productive as they would be in the office and, more importantly, customers won’t even notice the difference:

  • Clients won’t know that an employee is based at home, because their work phone number will appear the same, whether they’re calling from Hertfordshire or the Highlands of Scotland.
  • Home-working frees up time for more productive activities that would otherwise have been spent commuting.
  • Administrators can configure and manage the system in real-time from wherever they happen to be working (or stranded), in response to changing demands.

4Sight Communications delivers flexible and responsive personal service around the clock, helping employees to familiarise themselves with the web portal interface of a hosted phone system. To find out more about our solutions call us on 020 3668 0444 or email info@4sightcomms.com


Mitel Reaches 1 Million Cloud Subscribers via Service Providers in Europe

European Customers Demand for Cloud-Based Communications and Collaboration Solutions Increases

Mitel has achieved another major milestone, reaching 1 million European subscribers for its service provider cloud solutions. This news reinforces the company’s position as a global market leader in cloud-based business communications and comes just after the announcement that Mitel now holds the #2 Unified Communications as a Service (UCaaS) market share position worldwide.

Mitel says it is experiencing rapid growth in cloud communications services, as businesses look to take advantage of the flexibility, scalability and advanced applications now available in the cloud.

Organisations across Europe are increasingly aware of the potential cloud-based communications and collaboration offer for ensuring scalability and future-proofing businesses,” said Jeremy Butt, Mitel Senior Vice President of EMEA. “Mitel is playing a crucial role in accelerating the move to the cloud and service providers are a key delivery channel for us. I’d like to congratulate SolunoBC for reaching 100,000 cloud users in the Swedish market.”

With a complete portfolio of public, hybrid and private cloud solutions, Mitel helps customers move to the cloud at their own pace and on their own terms while taking advantage of the most advanced communications and collaboration features. Mitel had more than 3.8 million total cloud users at the end of its last reported quarter.

Mitel Cloud Communications

4Sight offers a range of Mitel Cloud Communication products and applications that enable fast access to real-time management information and productivity enhancing tools. To find out more about our Cloud Solutions click here.


Mitel Hosted Cloud Solutions Reach Over 1 Million Global Subscribers

Mitel has achieved another industry milestone in exceeding the one million-subscriber mark for hosted cloud seats globally in the third quarter of 2017. The latest milestone, comes as more and more organisations of all sizes increasingly look to move their applications or IT infrastructure components to the cloud. 

Many companies are starting to realise that digital transformation is a competitive imperative, with cloud communications and collaboration systems being crucial to their digital evolution, the trend towards cloud services isn’t likely to slow down any time soon.  

Business of all sizes and kind see the cloud as an effective way to increase productivity, enhance their customers’ experiences and become more agile,” said Bob Agnes, Mitel Executive Vice President Products and Solutions. “Mitel is making it easier for companies to move to the cloud and digitally transform their business at the pace they choose with access to advanced applications that can give them an even greater competitive advantage.”

Mitel offers secure, full-featured and seamless hosted cloud solutions combined with next-generation productivity and team collaboration applications to provide businesses the power they need to not only work together better, but also serve customers more effectively.

To find our more about Mitel Cloud Solutions click here, for help in migrating your business communications to the cloud, call us on +44 (0)20 3668 0444 or email info@4sightcomms.com.


10 Reasons for a Cloud Based Solutions

Controlling costs is just one reason to move to cloud…

Moving communications systems to the cloud is a move carefully calculated by businesses. With a company’s communications system as a hub of success for many businesses worldwide, the system cannot be treated as a line item in the budget. Instead, there are many critical factors to consider to determine what communications system platform is best for your business. Cloud is an attractive option and cost is one reason out of many why companies opt to switch to cloud. But, cloud solutions are more than saving costs and grasping the holistic view of a communications platform is critical before making any decision.

Here are 10 real-world reasons for a cloud solution:

  1. Cost

Predictable monthly costs – this may seem like old news, but many companies don’t realise just how much they can save by moving their communications to the cloud. By hosting a phone system over the internet, businesses are charged on an “as needed” basis, paying only for what they use. That makes cloud-based communication systems especially cost-effective for small businesses—eliminating the need to pay for the installation and maintenance of a traditional phone system.

  1. Management

Outsource IT support to the provider – the management of an on-premise solution can be very expensive. Because of the complexity of today’s communications systems, it can often takes an entire IT department to manage. Cloud-based communications can help alleviate the burden by eliminating maintenance, IT work load and some of the more costly internal infrastructure, including servers and storage systems.

  1. Scalability

Scale up or down based on users – anyone who has moved or expanded an on-premise phone system knows just how difficult it can be. Whether a business is growing, moving or sizing down, the cloud provides the flexibility and scalability the business needs now and in the future. And with cloud-based systems, businesses can access and add new features without any new hardware requirements.

  1. Supplier Management

One supplier for everything – with cloud communications, a supplier manages communication systems off-site, and IT departments are freed up to focus on other high-priority issues.

  1. Technology

Instant updates – with cloud communications, service is outsourced, and upgrades are deployed through automatic software updates. This allows organisations to stay focused on their business and leave the upgrades to the cloud communications provider.

  1. Quality of Service

Maximise up-time and downtime coverage – for many businesses, up-time is pivotal. To keep things running, they rely on the ability to scale and leverage remote work teams or serve customers from anywhere.  For these kinds of businesses, cloud communications maximises up-time and coverage through multiple, remotely hosted data centres, helping them avoid costly interruptions and downtime.

  1. Affordable Redundancy

Leverage shared resources – with an on-premise communication system, hardware and software geographic redundancy can be challenging to deliver. But when multiple businesses share resources in a cloud environment, they get access to a level of redundancy that would be too expensive to procure with an on-premises solution.

  1. Disaster Recovery

Business continuity made easy – businesses are using the cloud to protect themselves from the affects of disasters. With cloud communications, they can get up and running quickly after a disaster, or in some cases, continue running the entire time. Some reroute calls to remote locations and cell phones, others rely on remote access to voicemail or use cloud-based auto attendants continue taking calls and providing information. It’s a hard-to-resist combination of reliability, resiliency and redundancy.

  1. Simplicity

Easy to use interface – with a cloud-based interface, it’s easy for employees to talk, chat, collaborate and connect anytime through a single platform.

  1. Mobility

Many businesses need to keep their teams connected and communicating efficiently even when they’re miles or even countries apart. With cloud-based unified communications, remote workers have access to the full feature set from their mobile devices anywhere they go, just as if they were sitting at their desks. It opens up a whole new world of productivity and possibilities.

For more information on how 4Sight can help your business with moving to the cloud click here, or call us on 020 3668 0444.