When Artificial Intelligence Meets Collaboration: Intelligence Everywhere

WHEN ARTIFICIAL INTELLIGENCE MEETS COLLABORATION: INTELLIGENCE EVERYWHERE

There’s no doubt artificial intelligence is transforming the very concept of work and, when combined with effective collaboration, the possibilities are endless.

Artificial intelligence continues to be integrated further into our everyday lives, but to be effective in the business world it must be combined with collaboration and leveraged in the right ways. Once that happens, companies will have achieved “intelligence everywhere,” which is exactly what it sounds like: all aspects of business operations optimized with intelligence. Today, artificial intelligence is the life-changing technology that’s transforming our access to new information and insights, whether it’s Siri, Alexa or Google Assistant.

How to integrate AI with collaboration in the right places – beyond just meetings – to achieve the future state of collaboration all forward-thinking businesses strive for? Start by considering where meaningful work occurs.

Collaboration Environment

When you think of all the projects and conversations occurring within your company’s collaboration environment, artificial intelligence’s ability to draw connections between everything occurring across the organization is key. From identifying available resources to discovering what relevant work has already been done by others, artificial intelligence can help businesses achieve true context-aware collaboration.

Email Servers

As the catchall for most text-based communications, email servers are an ideal place for AI. Just as Google offers you response options in your Gmail, AI-integrated email connects you to the collaboration environment to make sure all communications are unified and centrally located. Since calendars are often kept in the same application as email, AI assistance can also set up meetings or make sure team members don’t accidentally get left off useful emails.

Employee Computers

Having AI on your computer is a useful way to ensure files that support projects – often stored in sub-folders like Russian nesting dolls – don’t get buried forever. After all, there is an important place in the project world for works-in-progress and old versions of great ideas. When there’s AI in place to identify what you may have forgotten or can’t find, all available data is kept at your fingers to use and share.

Employee Phones

Desk phones are another excellent place for AI. We’re all accustomed to having our calls recorded when we contact support, but AI can take that one step further by capturing and transcribing conversations for indexing. This ensures everything discussed about a project is available for easy review, including by those outside your project team.

Conference Rooms

In a video or audio conference, most things are captured as quick bullets and action items. For companies with the resources to purchase smart boards or other types of wall-scanning devices, AI can automatically capture this content. Other companies will have to resort to taking photos of the screens with their phones and uploading it to the collaboration environment. In these environments, treating the AI like a team member and dialing it in to the meeting ensures all dialogue is captured, there’s context around the drawings on the board and nothing slips through the cracks.

Work Management Applications

Arguably, most work is done in a work management application, such as JIRA or Workzone. When AI is present in these apps, it can track the progress of work and bridge any gaps created by disparate tools and apps. For example, comments, concerns and statuses made in the work management app would also present in the collaboration space, adding valuable context. As you begin to understand the connections between groups and how one workflow influences or initiates another, these applications are gold mines for providing insight into the flow of work in an organization.

I can imagine AI providing visibility to the various statuses of work in the collaboration environment. Comments made in the tool would also present in the collaboration space and vice versa. Basically the AI would have awareness of work progress and bridge any gaps created by the disparate tools.

Everywhere You Want It

Ultimately, you control the reach of AI-assisted team collaboration in your organization. Adopting a “do what makes sense” strategy will ensure your AI integrations work for your unique culture and operations. When leveraged in the right places, the “intelligence everywhere” concept ensures your best chance of achieving optimal workflows and delivering the productivity promise team collaboration solutions have been making for decades.

This article was first published by Mitel.

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eGuide: Move to the Cloud In Five Easy Steps

eGuide: Move to the Cloud In Five Easy Steps

Getting tired of trying to stitch together a legacy phone system with your evolving business requirements? You’re not alone. Say goodbye to the love-hate relationship you share with your current phone system. Explore the possibilities and move to the cloud in 5 easy steps with MiCloud Connect.

This content was first published by Mitel.


We offer a range of Cloud Communications Solutions all of which deliver enterprise-level features and functionality regardless of the size of your business. Whether you are looking to implement Cloud Storage or Cloud Telephony, our solutions are designed around your company’s individual needs.

At 4Sight we have the tools and the expertise to help you with your Cloud needs, with a full range of cloud deployment methods to fit your goals and your budget. To find out more, please all us on + 44 (0)20 3668 0444 or email info@4sightcomms.com.

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eBook: 10 Reasons for a Cloud-Based Solution

10 Reasons for a Cloud Based Solutions

Controlling costs is just one reason to move to cloud…

Moving communications systems to the cloud is a move carefully calculated by businesses. With a company’s communications system as a hub of success for many businesses worldwide, the system cannot be treated as a line item in the budget. Instead, there are many critical factors to consider to determine what communications system platform is best for your business. Cloud is an attractive option and cost is one reason out of many why companies opt to switch to cloud. But, cloud solutions are more than saving costs and grasping the holistic view of a communications platform is critical before making any decision.

This content was first published by Mitel.


We offer a range of Cloud Communications Solutions all of which deliver enterprise-level features and functionality regardless of the size of your business. Whether you are looking to implement Cloud Storage or Cloud Telephony, our solutions are designed around your company’s individual needs.

At 4Sight we have the tools and the expertise to help you with your Cloud needs, with a full range of cloud deployment methods to fit your goals and your budget. To find out more, please all us on + 44 (0)20 3668 0444 or email info@4sightcomms.com.

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Why the C-Suite Loves Cloud Communications

WHY THE C-SUITE LOVES CLOUD COMMUNICATIONS

There are as many top reasons to choose a cloud UC solution as there are chief executives. Here’s what enterprises say is the number one reason they choose unified communications in the cloud.

This content was first published by Mitel.


We offer a range of Cloud Communications Solutions all of which deliver enterprise-level features and functionality regardless of the size of your business. Whether you are looking to implement Cloud Storage or Cloud Telephony, our solutions are designed around your company’s individual needs.

At 4Sight we have the tools and the expertise to help you with your Cloud needs, with a full range of cloud deployment methods to fit your goals and your budget. To find out more, please all us on + 44 (0)20 3668 0444 or email info@4sightcomms.com.

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eGuide: Hybrid Cloud For Business Communications

GUIDE_Hybrid Cloud for Business Communications

So you’re considering hybrid cloud for your business communications. You’re not alone! In fact, more and more businesses are turning to cloud communications (a.k.a. hosted communications), as witnessed by its tremendous market growth of roughly 25 percent year over year.

Why choose hybrid cloud? What do you need to know about hybrid cloud? And what are the next steps on your path? Before diving in, you must have the answers to these key questions. That’s why we’ve prepared this handy guide to take you through the basics of hybrid cloud and what you need to know before taking  the next step.

This content was first published by Mitel.


We offer a range of Cloud Communications Solutions all of which deliver enterprise-level features and functionality regardless of the size of your business. Whether you are looking to implement Cloud Storage or Cloud Telephony, our solutions are designed around your company’s individual needs.

At 4Sight we have the tools and the expertise to help you with your Cloud needs, with a full range of cloud deployment methods to fit your goals and your budget. To find out more, please all us on + 44 (0)20 3668 0444 or email info@4sightcomms.com.

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The Surprising Way Wireless VoIP Conference Phones Can Help You Get Into a Productive Rhythm

The Surprising Way Wireless VoIP Conference Phones Can Help You Get Into a Productive RhythmThe Surprising Way Wireless VoIP Conference Phones Can Help You Get Into a Productive Rhythm

Listening to music at work is a great way to get into a productive rhythm. It can affect your mood and focus – or a whole team’s. What does that have to do with a phone? Some wireless VoIP conference phones (like our Mitel S720 Bluetooth conference speaker) can actually be used to play music over Bluetooth when you’re not using it to hold calls with your colleagues. That means when you’re done with a productive conference call, you can keep the productivity humming with some choice tunes. Read on to find out how to get the most of out this little-known productivity hack.

How Does Music Affect Productivity?

Music is a great way to add energy to your office space. Music evokes feelings of happiness, which leads to focus and productivity. This feeling can help repetitive tasks feel less monotonous. According to an article on Business News Daily:

“Music can have a dopaminergic effect on the brain, meaning it creates dopamine…Dopamine is what stimulates the prefrontal cortex, which is the center of the brain responsible for planning, organizing, inhibition control and attention.”

You don’t often hear wireless VoIP conference phones and music mentioned in the same sentence. But that changes when you introduce the right wireless conference phone speaker. When you’re not on conference calls, you can use a Bluetooth speaker (like the Mitel S720) to play music while you work and to be more productive. Productivity and focus produce work that’s worth sharing when you’re conferencing.

Using Music To Keep Your Office Grooving

A busy day at the office can be tough to get through smoothly. To stay focused and productive, you must be able to balance your mood. Productivity can be thrown off balance if you don’t take control. Listening to music is a great way to balance your mood. As your mood changes, the music you listen to should change as well.

“When learning new information, music without lyrics is preferable to lyrical music. However, if we complete this task at work and need to switch to a more repetitive, well-known task, we may benefit emotionally and productively from listening to music with lyrics.” — Mission.org

Making sure your team is happy, focused, and productive is important for any business. Music can help you optimize these factors. Curated playlists are a great way to boost productivity among your team.

Staying On Beat All-Day

Your day (and your team’s day) is filled with a mix of tasks. You may be developing web content in the morning and crunching numbers in the afternoon. Think of your brain as a computer. No matter how powerful, both take time to load and update between tasks. Music is a great tool to use when transitioning from one task to another, which some experts call context switching. While you must take time to readjust when switching tasks, it’s important not to lose focus. Music can help keep your brain active and ready to take on the next task.

“Teresa Lesuik released a study from the University of Windsor, Canada that examined 56 developers working at a Canadian software company. The findings showed that positive affect and quality of work were at their lowest when music wasn’t present in the working environment and that tasks generally took longer.”— Anchor small business advisors

Context switching is a term that was first used to refer to the time it takes a computer to switch from one process to another. Computers must load memory maps and update data when switching process’. Our brains function in a similar fashion, which is why people have started using context switching to describe the effect of changing tasks on people’s brains. Each task we do requires a different set of skills and way of thinking. Readjusting your focus on a new task can take some time.

Location In The Office

With music, everybody prefers different types. Each department executes different kinds of tasks. Different departments also have people with different personalities, which will probably affect what type of music they prefer to listen to. That means the location of the speaker in the office can change what music makes the most sense to play. For example:

  • A sales department may prefer energetic music to get them hyped up
  • An accounting department may favor calm music that helps them focus on details
  • A creative department may thrive on off-beat music that helps inspire them

This works for individuals as well as teams. A change of setting is sometimes necessary while working. Moving to a new spot in the office can help you to get focused again when you feel a drop in your productivity. Don’t worry—our Bluetooth conference speaker is wireless and can go wherever you do.

Which Music: Location/Region

The music your employees enjoy can vary as much on your office demographic and regional location as it does on department or type of task. On platforms like Spotify, curated playlists are geared towards getting you focused and productive. Playlists like these are made with an assortment of tunes with different moods. No matter your preference, these playlists help to keep your productive groove going.

People listen to all different types of music around the world. It’s a universal language that we all can appreciate and benefit from. Curious to see what is popular in your region or want to explore what is listened to around the world? Check out this interactive map that includes playlists from cities across the globe!

That’s A Wrap

Music isn’t the first thing that comes to mind when you hear Bluetooth conference speaker. What comes to mind is a powerful productivity tool for collaboration. But you can defy the expected and hack your personal and team productivity by using the dynamic ability of our conference speaker by playing music on it when you’re not using it for conferencing.

Music is a great way to increase productivity in the workplace when used properly. And when you’re not using your wireless Bluetooth speaker to groove through your task list, you can use it to talk with customers, team members and vendors to get real work done with fantastic sound quality.

This article was first published by Mitel.

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eGuide: Private Cloud For Business Communications

E-GUIDE_Private Cloud for Business Communications

So you’re considering private cloud for your business communications. You’re not alone! In fact, more and more businesses are turning to cloud communications as witnessed by its tremendous market growth of roughly 25 percent year over year. Why choose private cloud for your communications? What do you need to know about private cloud? And what are the next steps on your path? Before diving in, you must have the answers to these key questions. That’s why we’ve prepared this handy guide to take you through the basics of private cloud communications and what you need to know before taking the next step.

This content was first published by Mitel.


We offer a range of Cloud Communications Solutions all of which deliver enterprise-level features and functionality regardless of the size of your business. Whether you are looking to implement Cloud Storage or Cloud Telephony, our solutions are designed around your company’s individual needs.

At 4Sight we have the tools and the expertise to help you with your Cloud needs, with a full range of cloud deployment methods to fit your goals and your budget. To find out more, please all us on + 44 (0)20 3668 0444 or email info@4sightcomms.com.

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7 Ways a Cloud Contact Center Solution Can Benefit Your Bottom Line

INFOGRAPHIC_7 Ways Cloud Contact Center Solution Can Benefit Your Bottom Line

Contact centers work hard to support the well-being of their customers. But to be at the top of its game for customers, a contact center needs to maintain a solid bottom line. When it comes to reducing costs, improving efficiencies and delivering outstanding service a cloud solution can help.

This content was first published by Mitel.


Get your contact center ready to meet the future head-on. Learn more about how a cloud communications solution can benefit you and your customers.

We offer a range of Cloud Communications Solutions all of which deliver enterprise-level features and functionality regardless of the size of your business. Whether you are looking to implement Cloud Storage or Cloud Telephony, our solutions are designed around your company’s individual needs.

At 4Sight we have the tools and the expertise to help you with your Cloud needs, with a full range of cloud deployment methods to fit your goals and your budget. To find out more, please all us on + 44 (0)20 3668 0444 or email info@4sightcomms.com.

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Customers Reach Out From Many Places

Customers reach out from many places. With 4Sight, communication solutions you can respond from one.

Take a look at the Infographic showing different channels where your customers might try to reach you on.

This content was first published by Mitel.


See how 4Sight can help you provide a great customer experience. A seamless, omni-channel experience drives revenue by improving customer loyalty.

If you want to find out how 4Sight can help you redesign your current contact center or to just find out more information, please contact us on + 44 (0)20 3668 0444 or email info@4sightcomms.com.

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How to Drive Revenue and Increase Loyalty Through Customer Experience

How to Drive Revenue and Increase Loyalty Through Customer Experience

Today’s customer journeys are omnichannel, seamlessly moving between phone, email, SMS, web chat, social media and in-person communications. Giving customers the flexibility to engage with you on their preferred media is crucial to creating an outstanding customer experience. The proof is in the numbers!

For a clearer understanding of how customers are shopping, why they abandon your transactions and what steps you can take to keep them happy, check out our infographic.

Take a look at the Infographic.

This content was first published by Mitel.


See how 4Sight can help you provide a great customer experience. A seamless, omni-channel experience drives revenue by improving customer loyalty.

We offer a range of Contact Centre Solutions all of which deliver enterprise-level features and functionality regardless of the size of your business. Our solutions are designed around your company’s individual needs.

At 4Sight we have the tools and the expertise to help you with your Cloud needs, with a full range of cloud deployment methods to fit your goals and your budget. To find out more, please give us a call us on + 44 (0)20 3668 0444 or email info@4sightcomms.com.@4sightcomms.com.

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