WebRTC Solutions for Mitel Contact Centre

Real Time Contact Centre Communications

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Transform your Mitel Contact Centre with Talkative’s digital customer service functionality. Integrate voice, video calling and cobrowsing directly into your Mitel Contact Centre to deliver a connected digital customer experience.

Contact centres have evolved over the years and continue to change at a rapid pace. From interactive voice response (IVR) to omnichannel communications and personalised interactions, your customer expectations have never been higher.Talkative's solution allows you to embed voice, video, chat and cobrowsing between your website and your existing Mitel Contact Centre. Offer your customers an unrivalled customer experience and top customer service with real-time interactions and conversations.

WebRTC Calling, Chat and Cobrowsing within Mitel Contact Centre

One Platform For All Website Enquiries

With Talkative’s solution you can provide the seamless journey-wide experience your customers are looking for when they need to move between chat, voice, and video conversations with contact centre support.

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WEB CHAT

Robust, user friendly human-to-human communication channel. Seamless call centre integration and works alone or combines with Talkative’s other products.
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WEB CALLING

Let your customers call you from within your website. Simply embed voice calling and receive calls to your existing phones. No plugins, sing-ins or downloads required.
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VIDEO CALLING

One-way or two-way video calling embedded into your website, leveraging WebRTC technology. Seamless call centre integration and works alone or combines with Talkative’s other products.
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COBROWSING

Safe, secure and industry compliant interactions between your agents and website visitors. Annotate documents, show and help users with their website experience.

Talkative's Mitel Integration

MiContact Centre allows you route Talkative communications using Mitel’s routing engine, handle interactions within Ignite as well as to report on Talkative within Mitel.

Talktative’s sophisticated web chat functionality helps manage chat volumes and enables you to escalate chats into web calls. Convenient web calling drives more requests to your agents. Cobrowsing and screensharing allows to solve customer problems and reduce call times. Talkative’s solution also offers the ability for WebRTC powered video calling giving the ability for highly personalised customer service with real-time face-to-face interactions and conversations.

Seamless MiCC Integration

- Assign Talkative interaction capabilities to agents
- Single reporting stream within Mitel analytics
- Functionality accessed within Ignite agent client
- Queueing and routing performed by Mitel
- Escalate web chat into a call in the same session

Request a free, non-obligatory demo session with one of our Communication Specialists today

To book a free demo session please call us on 020 3668 0444, alternatively please fill out the contact form below and we will get back to you.