4Sight restore and rebuild Maybourne Hotel’s relationship with Mitel

Maybourne Hotel Group

The Company:
Maybourne Hotel Group

Several of the world’s most iconic properties make-up the Maybourne Hotel Group portfolio, namely Claridge’s, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera and – their latest property – The Emory, which is set for launch in the winter of 2023.

It is a portfolio of hotels steeped with rich history and reputation stretching back over the last century. Like all renowned hotel groups, each property offers unique individual qualities and timeless appeal, without forgoing the needs and requirements of today’s discerning guests.

The Situation

Due to a lack of understanding by their previous communications provider about the underlying issues that were impacting the operation of Mitel systems across the hotels and Central Reservation, the Maybourne Hotel Group were almost at the point of considering replacing the estate with an alternative Contact Centre provider.

Connaught Hotel UK from the outside with two professional looking doormen

The 4Sight Solution

4Sight Communications’ team of skilled professionals worked closely with the Maybourne Hotel Group to understand their specific communication needs and to find the best solutions to meet them. The successful implementation of Mitel’s suite of solutions has not only restored the Maybourne Hotel Group’s faith in the technology but has also significantly improved their communication system, leading to greater efficiency and productivity.

The Results

  • Staff can deliver a far more personalised experience to guests at The Berkeley and Claridge’s thanks to Mitel’s Unified Communications system


  • Staff can locate and confer with each other quickly and easily, no matter where they are, because of the MiVoice Business platform’s unified voice, messaging, mobility, presence, conferencing, collaboration and applications


  • Guests receive a better level of service thanks to the unified communications and integrated technologies helping to make staff more efficient in their day-to-day roles and responsibilities
The Berkley hotel london from the outside
Claridges hotel London from the outside

Our experience, expertise and superior level of service has seen us carry out the following work for Maybourne:

  • Multiple days spent on engineering to address the issues that were found within our extensive audit

  • Fault resolution has been vastly improved thanks to our implementation of remote alarm monitoring via Premium Software Assurance

  • Implemented Teleworking for Central Reservations to overcome Covid lockdown challenges

  • Documented their trunk routing and redesigned the network to enhance resiliency and redundancy

  • Provide additional equipment and licensing as part of the expansion of Claridge’s Hotel

  • Replaced the Cisco CM at the Connaught Hotel with new Mitel MCD and Jacob Jensen handsets in all bedrooms

  • Installed a new vMitel MCD within The Maybourne Riviera

  • Virtualised The Berkeley and Claridge’s Hotels and installed analog telephone adaptors to enable upgrades to the latest Mitel software

Customer Feedback Profil Picture


The Customer Feedback

“4Sight have successfully implemented major projects within our business function, which includes the opening of our international property in France. I personally worked with other major support companies in the market and highly recommend 4Sight as a preferred partner. Their approach to support business functions is unique and reliable, and the team is highly professional.”

As a hotel professional, we are always look for professional partners to implement key deliverables and need such partners to work as an extension of our team. We are very satisfied with 4Signt and foresee working with them on other upcoming projects.”

Jawad Sabir – CIO

Maybourne Hotel Group