Inbound Call Routing

Take back control of your call management with Gamma Inbound.

Companies can often find themselves restricted by their network operator, having to rely on the provider to make urgent adjustments to any call management requirements.

Gamma’s Inbound products enable you to service yourself, securely making changes while benefiting from instant access to reports that meet your business timescales, not those of your network provider.

Benefits of Inbound Call Routing


Call Control

Use our extensive range of online call routing, monitoring and management tools that put you in complete control of your customer services.


Budget Friendly

Secure tight budgets as Gamma’s Inbound has zero setup costs, meaning it can be funded out of operational spend and implemented more quickly.


Simple Set-Ups

Set up Gamma’s Inbound services in minutes for maximum operational flexibility combined with a design that is optimised for ease of use.


Adaptable Service

Apply Gamma’s services to both geographic (01/02) and non-geographic (08/03) numbers, accessible from any device via a secure user-friendly website.


Smart Solutions


Inbound Call Routing is available with the comprehensive range of features


Customised Plans

Build your own call plans according to your business operating hours, and modify them quickly depending on your immediate business needs.


Open 24/7

Manage your calls more efficiently when your premises are busy or closed, diverting them to another location or to mobile in an instant.


Managed Traffic

Queue incoming calls to a destination number in Gamma’s dedicated B2B network to assist with call handling during busy periods.


Empowered Employees

Provide employees with call routing management of their own DDI number, enabling them to choose and manage where and when they receive incoming calls.


Enhanced Operations

Choose the best Inbound service to suit your business.

Single site businesses requiring simple routing plans.

Ideal for the sole trader/single-site business that wants to set up and change their call routing according to opening hours/staff availability.

Multi-site enterprise wanting to route by caller identity/location to the right manager.

Suitable for multi-site/multi-department organisations that need to route calls according to who the caller is, by caller’s location to the nearest office or the relevant account manager. Hunt group routing across particular teams is also possible.

Call centres needing complete, customisable and scalable functionality.

Provides complex, reliable call centre functionality, suited to businesses that place high value on customer service and are looking to deal with incoming enquiries effectively without missing a call.

Auto Attendant (IVR) / announcements.

Interactive Voice Response (IVR) allows you to upload file announcements to an Inbound call plan as a way of communicating with callers. Use IVR to provide callers with call routing options and announcements to inform them of details such as opening hours and website address when the office is closed.

Advanced Call Statistics.

Online access to comprehensive live call statistics shows you call handling efficiencies such as productivity, call patterns and caller behaviour and enables you to make informed business decisions. Data includes time to answer, call waiting time, call outcome and caller details.

Call Recording.

Record calls for compliance, customer service or audit purposes. Inbound provides secure online access to file storage and retrieval of call details with comprehensive search filters to play, download or delete calls according to pre-defined login permissions.

Call Whisper.

Just before a call is taken by a call centre operative a message can be played to them giving further information on how to answer each call. So, if the operative is taking calls for various companies or departments they receive information on how best to answer each call, ensuring a more tailored response.

Contact a Communications Specialist