Enterprise-grade, omnichannel customer experience management platform designed to power customer-centric organizations from a private cloud call center.
Major shifts in customer expectations have brought new challenges to the way your business delivers customer experience. 90 percent of consumers check your website before interacting with your company, and most customers would rather interact through digital channels like web chat, SMS, chatbots and social media. Mitel’s MiContact Center Business platform is designed to give your customers the freedom to interact with you on their preferred device, using the media that works best for them while giving agents and supervisors the tools to manage today’s omnichannel customer journeys.
KEY BENEFITS OF MICONTACT CENTER BUSINESS
MiContact Centre Business Feature
Power your CX with AI
Provide an exceptional customer experience while increasing operational efficiency with Google Contact Center AI-powered Chatbots that converse naturally with customers and agent assist technology that listens to the conversation and delivers suggested articles to human agents in real-time.