Contact Centre Solutions

Enhance your customer experience, agents’ productivity and operational efficiency with highly sophisticated contact centre technology that integrates with existing communication infrastructure and delivers the single, personal service, your customers deserve.

From connecting customers to the right person, to managing your workforce and monitoring quality of service, the right technology can transform your customer experience from dated to digital.

Making Every Contact Count

4Sight provides Mitel Call Centre Solutions that help business of all sizes to serve their customers while improving employee productivity and controlling operational costs. We offer services, and expertise to support your customer experience strategy every step of the way.

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EMPOWER CUSTOMERS
Empower customers to interact with your organisation in the medium of their choice—voice, email, SMS, fax, social media, web chat, or multimedia self-service.
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ENSURE AGENT PRODUCTIVITY
Provide your agents a single interface to manage interactions across all channels, with all the relevant customer information and necessary tools to ensure efficient and speedy resolution.
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MANAGE EFFICIENTLY
Our contact centre management and reporting applications provide a rich tool-set for business and operational insight into your contact center’s performance.
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STREAMLINE OPERATIONS
Simplify operations with a single point of configuration and administration for all forms of customer activity. Quickly and easily create highly flexible, integrated routing workflows for all media.

Multichannel Contact Center Solutions

Provide your customers the flexibility to choose the method of contact that makes the most sense for them at any given time, and enable your organisation to deliver the same fast and seamless customer experience across all channels. With our Mitel Multichannel Contact Centre solution you can empower your customers and staff with highly sophisticated email, chat, fax, SMS social media and digital self-service capabilities.

Improve Quality & Control

Our contact centre management and reporting applications provide a rich tool-set for business and operational insight into your contact center’s performance. Benefit from:

Real-Time Wallboards and Supervisor Dashboards
Call Analytics and Historical Reporting
CRM Integration
Intelligent Routing for Queue Management

Mitel Inbound Contact Centre

Mitel Inbound Contact Centre solutions are designed to help organisations better manage their incoming call flow by providing real-time reporting and analytics into customer activity. Benefit from:

Tools for Optimising the Customer Experience
Future-Ready for Investment Protection
Resiliency and High Availability
Easy integration with your PBX, UC and external applications

Mitel Outbound Contact Centre

Mitel's Outbound Contact Centre solutions are ideal for organisations looking to equip their outbound call centres with preview, progressive, power and predictive dialling. Benefit from:

Enhanced Customer Service Delivery
Actionable Insights and Reporting
Intelligent Lead Management
Painless I.T. Management

Contact a Communication Specialist

We would welcome the opportunity to speak to you about any upcoming projects or challenges you may be facing. To speak to one of our Communications Specialists call us on 020 3668 0444, alternatively please fill out the contact form
below and we will get back to you.