Contact Centre Solutions
Enhance your customer experience, agents’ productivity and operational efficiency with highly sophisticated contact centre technology that integrates with existing communication infrastructure and delivers the single, personal service, your customers deserve.
From connecting customers to the right person, to managing your workforce and monitoring quality of service, the right technology can transform your customer experience from dated to digital.
Making Every Contact Count
4Sight provides Mitel Call Centre Solutions that help business of all sizes to serve their customers while improving employee productivity and controlling operational costs. We offer services, and expertise to support your customer experience strategy every step of the way.
Multichannel Contact Center Solutions
Provide your customers the flexibility to choose the method of contact that makes the most sense for them at any given time, and enable your organisation to deliver the same fast and seamless customer experience across all channels. With our Mitel Multichannel Contact Centre solution you can empower your customers and staff with highly sophisticated email, chat, fax, SMS social media and digital self-service capabilities.
Improve Quality & Control
Our contact centre management and reporting applications provide a rich tool-set for business and operational insight into your contact center’s performance. Benefit from:
Real-Time Wallboards and Supervisor Dashboards
Call Analytics and Historical Reporting
Intelligent Routing for Queue Management
Mitel Inbound Contact Centre
Mitel Inbound Contact Centre solutions are designed to help organisations better manage their incoming call flow by providing real-time reporting and analytics into customer activity. Benefit from:
Tools for Optimising the Customer Experience
Future-Ready for Investment Protection
Resiliency and High Availability
Easy integration with your PBX, UC and external applications
Mitel Outbound Contact Centre
Mitel's Outbound Contact Centre solutions are ideal for organisations looking to equip their outbound call centres with preview, progressive, power and predictive dialling. Benefit from:
Enhanced Customer Service Delivery
Actionable Insights and Reporting
Intelligent Lead Management
Painless I.T. Management
Contact a Communication Specialist
We would welcome the opportunity to speak to you about any upcoming projects or challenges you may be facing. To speak to one of our Communications Specialists call us on 020 3668 0444, alternatively please fill out the contact form
below and we will get back to you.