Mitel MiContact Centre

Mitel MiContact Centre is the ultimate contact centre application designed to maximise the efficiency of all contact centres. From small contact centres with a few agents to a large multi-site call centre, Mitel’s MiContact Centre has a solution for you.

MiContact Centre applications empowers your agents with the technology that allows them to handle customer enquiries quickly and effectively and equips your supervisors with a set of tools to manage and monitor quality of service.

Manage Customer Expectations

Whether it is a department, an enterprise, or something in between, the goal of any contact centre is ensuring that customers get the kind of service they need to build and maintain profitable relationships. Mitel MiContact Centre is designed to:

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EMPOWER CUSTOMERS
Empower customers to interact with your organisation in the medium of their choice—voice, email, SMS, fax, social media, web chat, or multimedia self-service.
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ENSURE AGENT PRODUCTIVITY
Provide your agents a single interface to manage interactions across all channels, with all the relevant customer information and necessary tools to ensure efficient and speedy resolution.
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IMPROVE MANAGEMENT
Our contact centre management and reporting applications provide a rich tool-set for business and operational insight into your contact center’s performance.
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STREAMLINE OPERATIONS
Simplify operations with a single point of configuration and administration for all forms of customer activity. Quickly and easily create highly flexible, integrated routing workflows for all media.

FIND OUT MORE ABOUT THE MICONTACT CENTRE

MiContact Centre Platforms

As a Mitel Platinum Solutions Partner, we offer MiContact Centre solution for Contact Centres of all types:

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MiCloud Contact Centre

MiCloud Contact Centre provides companies the sophisticated yet easy-to-use tools they need to manage, measure and optimise call centre performance.
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MiContact Center Business

MiContact Center Business is an all-in-one contact centre with a single software stream for seamless growth, feature extension and deployment flexibility.

Contact a Communication Specialist

We would welcome the opportunity to speak to you about any upcoming projects or challenges you may be facing. To speak to one of our Communications Specialists call us on 020 3668 0444, alternatively please fill out the contact form
below and we will get back to you.