Making all customer interactions personable and profitable
Talkative enable organisations to have meaningful conversations with their digital customers by embedding customer contact into online journeys.
Talkative are on a mission
Many organisations are currently putting an emphasis on building out self-serve and digital user journeys. However, the rich consumer data and insight that website engagements and user journeys offer are rarely connected to traditional contact centres, thereby making the entire process ineffective. This can lead to consumer frustration alongside nominal sales and minimal marketing data.
4Sight are on a mission for this to change and to help organisations cope with the increasing demands and shifts in consumer behavior. Organisations can achieve this by working closely with 4Sight, who specialise in Talkative software integration; allowing you to embed contact centre interactions into website journeys, resulting in efficient and meaningful conversations with digital customers – which ultimately helps to drive digital sales and service.
It’s time to bridge the gap
Did you know that voice calls still account for over two thirds of contact centre interactions? Although chat appears to be the preferred initial method of customer contact before a call is made; indeed, 90% of consumers will visit a website or app before switching to a phone call and human interaction.
The shift in consumer behavior has led 4Sight to conclude that contact tools can only be truly effective when integrated into existing workflows and infrastructure. (Be it your telephony system or CRM). This gap seen across customer interactions has been bridged by 4Sight, who have been supporting and providing Talkative software for many happy clients across different use-cases. 4Sight are also a company who cares about the best-in-class integrations that enable contact centres to efficiently handle all contact channels. Organisations that have worked with 4Sight have already seen an increase in agent productivity, as well as valuable insights and an easier way to manage their customer contacts since integrating Talkative.
The complete customer service and engagement platform
4Sight can deploy Talkative software in minutes and across the full suite of digital customer contact channels: Video and Live Chat, Cobrowse and Screenshare, Voice Calls, AI-Powered Virtual Agents and Social Media Messaging.
Key features of Talkative which 4Sight provides:
The Talkative self-serve configuration changes to suit your workflows and business demands, as outlined below:
Get in contact
Get in contact with 4Sight Communications, to discuss your Talkative chat solution requirements. Our solutions experts have a wealth of knowledge on the subject, so get in touch to learn how Talkative can benefit your business and increase sales.