The Business Case for CCaaS
Add the flexibility and agility that you need within your Contact Centre
Moving to the cloud is a digital transformation more and more industries are beginning to adopt, including the Contact Centre. From allowing businesses to only purchase the technology they need, to offering scalability when required – CCaaS is ultimately designed to help deliver excellent customer experience.
It’s time to deliver a customer-centric strategy
Frictionless customer engagement is what all businesses need to strive for in a landscape where customer loyalty can end in the blink of an eye. You therefore need to deliver seamless interactions across your customer’s preferred channels all the time, every time.
The key is to capture insights across all customer journeys and touchpoints; this requires efficient management, monitoring and measurement that can add value to your future strategy, regardless of whether that’s in the cloud, on premise or via a hybrid deployment.
The operational benefits of moving to a CCaaS Solution
Provide customer support tailored to your customers' preferences... At any moment. In any location. On any device.
Our Cloud Contact Center as a Service (CCaaS) offers unparalleled operational adaptability through a cloud-based contact center solution, featuring an extensive array of functionalities effortlessly accessible through an intuitive, web-based interface. This ensures that regardless of your agents' locations, your customers receive the best possible experience, while benefiting from the industry's most comprehensive suite of contact center features.
Industry leading range of Contact Centre Capabilities
- ARTIFICIAL INTELLIGENCE (AI)
- BUSINESS INTELLIGENCE (BI)
- KNOWLEDGE BASE (KB)
- OUTBOUND COMMUNICATIONS
- SELF-SERVICE, CHATBOTS, ML
- WORKFORCE MANAGEMENT (WFM)
- UNIFIED COMMUNICATIONS (UC, UCAAS)
Build a more collaborative Contact Centre with Microsoft Teams
By the end of 2022, it was reported that Microsoft Teams had reached 270 million users. Such is its ability to bring collaboration across any business, it is no surprise to see contact centres being moved into a Microsoft Teams environment, for the following reasons:
Enghouse – driving amazing customer experiences
With over 35 years’ experience and an unparalleled portfolio of CX solutions, Enghouse have been enabling customers across the globe to deliver exceptional customer experiences. This is achieved by transforming the contact centre into a growth engine, by delivering the industry’s widest range of capabilities, all accessible via an intuitive web-based interface.
Deploy your way with Enghouse
4Sight offers Enghouse contact centre technology, widely regarded as one of the world’s most reliable providers. You can decide which deployment option is the one for you, from the multiple options they offer across their interactive solutions:
Why Enghouse CCaaS?
Get in contact
Get in contact with 4Sight Communications, to discuss your CCaaS requirements. Our solutions experts have a wealth of knowledge on the subject, so get in touch to learn how our CCaaS solutions with Eng House can boost employee productivity, whilst reducing business costs.