MiCloud Flex Benefits

FULLY HOSTED END-TO-END SOLUTION WITH ROBUST SYSTEM FEATURES

Get an enterprise-class communications solution in the cloud with customizable options and seamless integration with top business applications. You get everything you need in one cloud and in one solution from the number one cloud provider.

WORK ANYWHERE

Deliver a single communications portal that displays consistently on desktops, laptops, smartphones and tablets. This gives customers the freedom to communicate using voice, email, text or chat from any device.

IDEAL FOR MULTI-OFFICE ENVIRONMENTS

Users enjoy the same communications experience anywhere, anytime on any device. Applications and information move seamlessly because they’re stored in the cloud. But they also feature advanced security protection to ensure that sensitive data remains safe.

COLLABORATE SMARTER

MiCloud Flex also boasts robust features including presence-based awareness, instant video communications, visual voicemail, attendant console and much more.

DELIGHT YOUR CUSTOMERS

Combine your contact center with CRM or other business applications to deliver real-time customer intelligence to agents across any medium (voice, video, chat, etc.) and identify customers based on stored profiles and intelligently route them to the right agents/resources.

MAXIMUM FLEXIBILITY AND SCALE

With a dedicated instance hosted in secure data centers, you get maximum flexibility to create you own communications environment without the complexity of managing it yourself. You get full control over upgrade and maintenance windows. With several service plans, you get the flexibility to mix and match service levels, allowing you to easily adapt to changing or growing business demands.

Key Features

- Fully Hosted end-to-end solution
- High 99.999% SLA performance and efficiency for core voice
- Dual Data Center geo-redundant failover
- Enhanced mobility for smartphones, softphones and tablets
- Audio/Video conferencing
- Advanced team collaboration tools
- Advanced omnichannel contact center
- Mitel survivable gateways with local PRI bundles
- Instant messaging
- IM/Voice/Video presence
- Teleworker support

How it works

MiCloud Flex uses the same communication, collaboration and contact center applications as our on-site platforms. Users have access to the same easy-to-use features and functionality whether they’re in the main office, working from a remote location or on the road.

You get significant value, paying monthly on a subscription basis. You get upgrades with full control over upgrade and maintenance windows. And with no on-site equipment, you minimize the need for IT staff, maintenance, space, cooling and associated costs.

MiCloud Flex has several service plan profile options, so you can subscribe to the features that are right for your business. Mitel gives you the flexibility to mix and match service levels, allowing you to easily adapt to changing or growing business demands. All levels include business telephony features and great customer service.