Delivering an exceptional customer experience is the number one priority for most organizations. With MiCloud Flex Contact Center, you can manage your customer interactions more effectively without managing the complexity of a traditional contact center so you can focus on maximizing sales and customer satisfaction.

MiCloud Flex Contact Centre Benefits

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INTERACT HOW CUSTOMERS WANT

Your customers desire a memorable experience and you want to give it to them. So deliver one worthy of this hyper-connected generation by interacting through voice, email, chat, SMS and even social media. Keep your door, and their options, open with a cloud contact center so they will have every opportunity to talk to you and no reason not to

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BREAK DOWN THE SILOS

Traditional siloed contact centers are costly to manage and complex to integrate. With MiCloud Flex Contact Center, you can manage all of your customer interactions with a virtual workforce while taking advantage of the latest industry features—bringing your entire business closer to the customer.
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CUT COSTS AND BE EFFICIENT

Whether it’s time or money, you can be doing better things with your budget than spending it on a server or additional software. With everything you need integrated into a single solution that’s hosted in the cloud, you can deliver an exceptional customer experience while aligning costs with usage.
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IMPROVE FIRST CONTACT RESOLUTION

Agents collaborate instantaneously with experts to resolve customer inquiries on first contact resulting in fewer interaction transfers and customer call backs.
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TACKLE THE RESOURCE ISSUE

By running contact center software from the cloud, customer care managers have the flexibility to find and retain top talent, regardless of location. It’s no wonder that cloud contact centers are growing at an astronomical rate.

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SEAMLESS INTEGRATION

Integrate seamlessly with existing CRM and ERP systems using our REST APIs and easily add non-traditional channels like WhatsApp, WebRTC video and IoT events into your workflows.

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BE AGILE SCALE EASILY

Your business moves fast so the tools you use should be just as agile. By keeping your services, features and applications in the cloud, your employees can deliver the same great customer experience anywhere. You’ll also be able to scale easily, anytime, anywhere, so you can meet seasonality and growth requirements head on.

POWER YOUR CX WITH AI

Provide an exceptional customer experience while increasing operational efficiency with Google Contact Center AI-powered Chatbots that converse naturally with customers and agent assist technology that listens to the conversation and delivers suggested articles to human agents in real-time.

MiCloud Flex Contact Centre Features

  • Data-Driven Omnichannel Skills-Based Routing
  • Voice, Chat, SMS, Email, Fax, Social Media and Third-Party Media
  • Self-Service IVR
  • Google Cloud Contact Center AI-powered Virtual Agent and Agent Assist
  • Expected Wait Time And Postiion In Queue Announcements And Web Display
  • Graphical Workflow Designer
  •  Customizable Real-time Dashboards
  • Standard And Custom Historical Reporting Tools
  • Web-based Agent Interface
  • Omnichannel Case Management
  • Outbound Dialing And Campaign Management
  • Scheduled And Real-time Callbacks
  • Agent/Supervisor Instant Messaging
  • Silent Monitoring
  • Barge-In
  • Call Recording
  • Screen Recording
  • Quality Management
  • Coaching And Learning
  • Speech & Desktop Analytics
  • Workforce Management
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ELEVATE YOUR BRAND

How you communicate with customers and partners says a lot about your brand. With MiCloud Flex Contact Center, you’re sending a message that says we’re flexible, available, reliable and simple to work with.

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QUICK AND EFFECTIVE CUSTOMER ENGAGEMENT

Omnichannel skills-based routing of incoming customer calls, emails, chats, SMS texts, and social media ensures that customers will be serviced quickly and effectively. If no agents are available, contacts are queued, provided treatment options and routed to the best skilled agent when one becomes available.
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WORLD CLASS OPERATION

Leverage an intuitive drag-and-drop interface to create sophisticated interaction flows without complex programming. Provision agents, groups, skills, queues, announcements and more within a single administration interface.Give managers the tools to measure, optimize, and drive world class operations.

Contact our Contact Centre Specialist

We would welcome the opportunity to speak to you about any upcoming projects or challenges you may be facing. To speak to one of our Cloud Communications Specialists call us on 020 3668 0444, alternatively please fill out the contact form
below and we will get back to you.