It’s time for Financial Services
to deliver a truly customer-first culture
Research indicates that people are willing to pay more for a better customer experience (CX), so it pays to invest in CX in the world of financial services. However, to deliver truly outstanding customer service, there’s a lot that needs to happen behind the scenes.
Different experiences by branch, outdated security, siloed staff, and narrow channels of communication are just some of the things standing in the way of the exceptional service modern consumers expect.
With 4Sight Communications and Mitel, you can develop the customer-first culture your business needs to thrive.
Mitel’s suite of Financial Service Solutions help improve interactions, whether in a branch or on a mobile app, fulfill regulatory compliance, strengthen security, automate tasks to enhance operations, and enable employees or branch workers in their jobs.
How to put the customer first
Communicate their way
With 74% of consumers using three or more channels for customer
interactions, it’s more important than ever that your staff have the
tools they need to keep up.
Mitel’s omnichannel CX solutions power conversations across your
customers’ preferred channels and devices, in both self-service and human-assisted scenarios.
Plus, AI-powered chat and voice bots can help your customers quickly
connect to the services they want. While agent and employee assistants
give your staff the support they need to keep conversations moving.
Prioritise productivity
Employees that are empowered to deliver their best work are the driving force behind great experiences.
Mitel’s solutions allow staff to work the way that works for them, with integrated services available across mobile phones, IP-DECT, desk phones or softphones.
And, with communication boosted across departments, staff can collaborate in real-time, meaning customers get the answers and service they need without disruption.
Boost your security
Customers need to be sure your systems and accounts can keep their data safe. Mitel’s sophisticated ID verification and validation solutions use integrated voice biometrics and multi-factor authentication to deter fraudsters and protect your customers’ accounts.
Banks, Credit Unions and Investment Advisors rely on Mitel solutions to keep on top of regulatory compliance with common controls via product features or partnerships with providers like SecureCo and Sycurio.
This can help you simplify PCI-DSS and GDPR compliance, and mitigate risk in other regulated environments (HIPAA, Dodd Frank Act, and MiFID II) too.
Enhance operations everywhere
To deliver streamlined, emerging experiences for your customers with maximum efficiency.
Mitel’s customised packaged solutions are designed to cut complexity in your business – easily integrating with your existing front and back-office systems.
Their solutions can be deployed whether you need them on-premises, in your private cloud or a secure dedicated instance in a public cloud environment.
Mitel’s flexible deployment and procurement options give you everything you need to boost productivity, cut costs and drive better customer outcomes.
