Compliance Recording and Analytics for Microsoft Teams

Recording and Analytics for MS Teams

ASC is a selected Microsoft partner for compliance recording offering with ASC Recording Insights the only native app available for Microsoft Teams. The app guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings. Analysis tools help to evaluate the recorded data and to detect compliance violations thus ensuring the uninterrupted compliance with legal regulations on the secure basis of Microsoft Azure.

Revolutionize Work

Microsoft Teams brings together Microsoft’s communication and collaboration tools revolutionizing work collaboration, optimizing business processes and increasing efficiency by building virtual teams. It is hard to remember what everyday life at office used to be like without Microsoft Teams! 93 of Fortune’s top 100 companies bank on Microsoft Teams - and more than 75 million people around the world use Microsoft Teams on a daily basis.

Due to certain compliance requirements Microsoft Teams requires a compliance recording solution to meet their customer requirements in their respective industry. Customers from different industries profit from this collaboration as ASC Recording Insights enables them to capture and store the entire communication in the Microsoft Azure Cloud guaranteeing compliance with the complex requirements of MiFID II, HIPAA, Dodd-Frank, GDPR or FinVermV when using Microsoft Teams.

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Seamless User Experience

All recorded data is encrypted tenant-specifically and saved in Azure in freely selectable geographical regions. By offering the possibility to configure access rights on tenant level, the solution ensures that only respectively authorized users may access the data. The settings can be customized according to individual requirements. This enables companies to meet crucial regulations regarding compliance recording and data protection.

Compliance Recording for Microsoft Teams is essential for many industries

Companies from a wide range of industries have to comply with strict compliance requirements when it comes to recording, archiving and processing of customer data. Compliance breaches may be punished with heavy fines or trade bans.


Financial Compliance

Directives like MiFID II or Dodd-Frank have a major effect on financial service providers when it comes to recording and archiving communication. ASC Recording Insights captures communication in Microsoft Teams and archives it in the secure Microsoft Azure Cloud. Individual access authorizations, storage location, retention periods, encryption mechanisms etc. guarantee legal compliance in Microsoft Teams.


Healthcare Compliance

Healthcare service providers must furnish proof for virtual patient interactions and meet specific requirement of the healthcare industry (e. g. HIPAA). The native Microsoft Teams app ASC Recording Insights for compliance recording offers a comprehensive approach to efficient recording, archiving, and analysis of communication between patient, insurance company and healthcare service provider. With ASC Recording Insights you can reduce risks associated with regulatory compliance and information security.


Public Safety Compliance

Reliable and uninterrupted recording is a vital prerequisite for public safety organizations. Emergency and rescue services of major industrial facilities, energy utility companies, fire departments and ambulances as well as air traffic control centers can use ASC Recording Insights to record and archive their entire communication in Microsoft Teams safely and reliably. With ASC Recording Insights you can enhance compliance and incident reconstruction, and manage liability more effectively.

Proactive Compliance with Microsoft Cognitive Services

The analytics functionalities of ASC Recording Insights coupled with the innovative AI features of Microsoft’s Cognitive Services offer a proactive approach to compliance management. All recorded interaction in Microsoft Teams can be transcribed from audio to text using speech services. On top of that, Natural Language Processing facilitates automated categorization as well as emotion detection and translation directly in the app. Communication content can be categorized, extracted, transcribed, tagged, translated, and analyzed without human involvement. Potential compliance risks can thus be detected in real time proactively. This automates labor-intensive manual tasks thus freeing the hands of compliance officers to focus on specific communication regarding compliance.

Advantages of Compliance Recording in Microsoft Teams

- Secure recording and archiving of the entire communication in Microsoft Teams
- Tenant-specific encryption of data
- Access rights management
- Compliance features to meet specific compliance requirements of different industries
- Recording control to start, stop, pause, delete, and mute the recording
- Transcription, translation, keyword spotting, emotion detection (Cognitive Services)

- Native app in Microsoft Teams integrated directly into the user interface of Microsoft Teams (changing to external systems is not required)
- Quick and easy deployment thanks to “Click & Buy”
- Hosted in selectable Azure regions
- Flexible scalability and high availability
- User matching

Speak to one of our Mitel communications experts today