Capture, secure and unlock the inherent value of enterprise-wide voice with Red Box, a leading global provider of secure and resilient voice capture solutions. With the most open and connected platform, Red Box capture all voice communications from anywhere, irrespective of source - without needing to change your existing telecoms infrastructure and backed by unrivalled resilience and service excellence.
Maximising the value of voice
You are in control of your voice data, and with free and open REST-based APIs, Red Box enable you to integrate seamlessly with your existing and future business systems and take advantage of our best of breed partners to unlock additional value. From storage and archiving to analytics, AI, Business Intelligence, CRM, and compliance tools, you’re free to use whatever works best for your organisation.
The Red Box transcription service helps ensure regulatory compliance and saves valuable time, whilst delivering even more insight from the conversations taking place in your organisation.
Red Box offer a comprehensive API architecture giving you complete access to control your Red Box recorders and integrate seamlessly with your existing and future business systems.
-Transition data from your legacy recorders with our Ingestion API Control, Provision and Administer channels and users within your recorder Integrate with your CRM for PCI Suppression.
-Search and Access calls and metadata from your preferred application.
-Use the Export API to push Call metadata, audio and transcriptions into your CRM or Archive.
-Access system health and availability from your chosen IT management platform.
The Voice Data Controller from Red Box provides organisations with a seamless way to consolidate customer voice data within Salesforce to provide a single view of customer interactions and unlock the value of enterprise-wide captured voice communications.
A choice of powerful applications
Red Box's application suite helps maximise the value of voice data
Contact a Communication Specialist
We would welcome the opportunity to speak to you about any upcoming projects or challenges you may be facing. To speak to one of our Communications Specialists call us on 020 3668 0444, alternatively please fill out the contact form below and we will get back to you.