Mitel System Support and Maintenance Services

4Sight offers a comprehensive Mitel System Support Service which can be tailored to meet the exact requirements of your business. We recognise that your communications infrastructure is a critical component of your organisation and a key enabler to help you achieve your strategic objectives. We will work with you to get the most from your investment in Mitel and associated technologies, to support you and your business.

We have over 25 years of experience in supporting Mitel communications systems including Telephony, Unified Communications and Contact Centres. We understand the different technical aspects of maintaining your real-time applications, whether they are situated on-premises or in the cloud, 4Sight can ensure your organisation remains connected 24/7/365.

Why Choose 4Sight Communications?

98% of faults are resolved in less than 3 hours
96% of service requests receive engineering support in less than 15 minutes
100% of support calls are answered within 22 seconds
99% of our customers are delighted with our service

Proactive Support

We are delivering our clients a proactive service model that mitigates issues before they arise and underpins the reliable performance of their business critical systems, to allow them to focus on their strategy and business growth. This allows us to focus our attention on time to fix rather than time to respond.

Our pro-active approach ensures that we work with you and the manufacturers to ensure your solution is relevant, updated and improved to meet your longer term business needs.

Find out more about our proactive approach and innovative service agreements

4Sight Monitor – 24/7 Fault Management and Notification

Designed with IT professionals in mind, 4Sight Monitor is a robust software-as-a-service solution that monitors, tracks, and analyses the status of a network infrastructure in real-time. It includes comprehensive network and performance monitoring for Mitel communication devices.

It also provides comprehensive fault management by way of its alerting and alarming process. System alarms are created to warn users when thresholds are being maximised or breached. Alarms also inform users on the status of device availability, reachability, and interface availability.

Key Benefits

Expert Support

Get access to exceptional Mitel technical expertise with up to 24/7/365 SLAs.

Knoweldge Exchange

Stay up to date with Mitel developments with our proactive account management.

Retain Control

Retain control of your IT resource and core business applications without the daily chores.

Customer Portal

Raise enquiries using our online customer support portal, and receive fast response to all your questions.

Mitel Certified Engineers

Our technical staff holds Mitel accreditations at a Platinum level within Voice, Unified Communications and Contact Centre

Proactive Support

Benefit from our Proactive Support that utilise Mitel Remote Monitoring and Analytics applications across all customers globally.

Control Cost

Our advanced maintenance and support solutions help streamline day-to-day operations without requiring a significant infrastructure upgrade.

Support from Mitel Gold Partner

We are technically driven Mitel experts, with a long track record of over achievement.

Get On Board

We would welcome the opportunity to speak to you about any upcoming projects or challenges you may be facing. To speak to one of our Communications Specialists call us on 020 3668 0444, alternatively please fill out the contact form
below and we will get back to you.