MITEL SYSTEM SUPPORT AND MAINTENANCE SERVICES

4SIGHT COMMUNICATIONS - THE MITEL EXPERTS

4Sight Communications are an accredited “Mitel Gold Solutions Partner” with technical certifications at a platinum level for Voice, Unified Communications and Contact Centre.

We work exclusively with Mitel technologies supporting mid-sized and large organisations across all industries. With over 25 years’ experience and unmatched reputation of delivering excellent service within the telecommunications industry, we understand the different technical aspects of maintaining your real-time applications, whether they are situated on-premises or in the cloud, we can ensure your organisation remains connected all year round 24/7. In 2013 we launched our unique approach to service delivery, and have been successful in driving a whole new level of understanding, expertise and service to Mitel users.

SETTING NEW STANDARDS IN MITEL DESIGN, PERFORMANCE AND SUPPORT

OUR EXPERTISE:

MITEL SOLUTION DESIGN

We develop detailed designs for Mitel Voice Platforms and associated applications to provide mobility, collaboration, contact center solution, and messaging.
Our technical consultants can work with your team to define timelines, resource effort, and work plans to support the recommended solution.

MITEL SYSTEM SUPPORT

We offer a comprehensive Mitel System Support Service which can be tailored to meet the exact requirements of your business. Our proactive service model mitigates issues before they arise and underpins the reliable performance of your business critical systems allowing you to focus on your strategy and business growth.

MITEL SYSTEM AUDIT

The audits we do are detailed and confidential documents that offer a great insight into the operational well-being of your Mitel platform and associated applications.
Our audits are carried out by our senior technical staff and highlight the potential for better technology use, performance, cost savings and best practice configuration.

Mitel Top Services Partner

SOME FACTS ABOUT OUR SERVICE

FROM DEVELOPMENT TO THE DELIVERY OF PERFORMANCE WE DON'T COMPROMISE AT ANY LEVEL

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98% of faults are resolved in less than 3 hours
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96% of service requests receive engineering support in less than 15 minutes
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100% of customer service retention since our inception
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99% of our customers are delighted with our service

PROACTIVE SUPPORT

We deliver the difference that makes a difference

We believe that your support contract should offer an appropriate blend of prevention and progression to deliver operational intelligence, cost reduction and productivity gains. That is why we are delivering our clients a proactive service model that mitigates issues before they arise and underpins the reliable performance of their business critical systems, to allow them to focus on their strategy and business growth. This allows us to focus our attention on time to fix rather than time to respond.

We spend most of our time operating as an extension to our clients’ services teams, playing a proactive role in driving their performance and development. We are not looking for a desk at your offices but we certainly want to be a valued and productive member of your team when it comes to communications strategy planning and projects. Our pro-active approach ensures that we work with you and the manufacturers to ensure your solution is relevant, updated and improved to meet your longer term business needs.

Mitel Support Services

4SIGHT MONITOR SERVICES

MITEL PERFORMANCE ANALYTICS

4Sight Monitor is a fault and performance management software specifically designed for Mitel solutions to deliver a proactive performance management of your entire network.

The result is faster problem resolution and optimal network performance. With 4Sight Monitor, your business can monitor your network in real-time, prevent problems before they occur and let you troubleshoot problems quickly.

4SIGHT MONITOR IS AVAILABLE FREE WITH MITEL PREMIUM SOFTWARE ASSURANCE

WHY PARTNER WITH 4SIGHT?

WHAT WE OFFER:

MITEL CERTIFIED ENGINEERS

Our technical staff hold Mitel accreditations at a Platinum level within Voice, Unified Communications and Contact Centre.

TECHNICAL ACCOUNT MANAGERS

Our staff are fully trained in Mitel Communications systems to provide you with a proactive and knowledgeable account management.

PROACTIVE MITEL SUPPORT

We provide Proactive Support utilising Mitel Remote Monitoring and Analytics applications across all customers globally.

KNOWLEDGE EXCHANGE

With our proactive Account Management you can stay up to date will all communications developments.

CUSTOMER PORTAL

Raise enquiries using our online customer support portal, and receive fast responses to all your questions.

COST CONTROL

Our advanced maintenance and support solutions help streamline day-to-day operations without requiring a significant infrastructure upgrade.

Get On Board

We would welcome the opportunity to speak to you about any upcoming projects or challenges you may be facing. To speak to one of our Communications Specialists call us on 020 3668 0444, alternatively please fill out the contact form
below and we will get back to you.