What's New in Mitel Contact Centre Technology?
IN PARTNERSHIP WITH:
Join us on Wednesday 20 March 2019 to find out how you can develop your Mitel contact centre platform to deliver a connected digital customer experience, using integration, automation as well as social, web and real-time customer service tools.
Making digital customer communications a reality
Technology has put the world at our fingertips; the rise of smartphones, tablets and WiFi has changed the way we search, shop, and interact with organisations. Increasingly, customer experience is formed and delivered through digital communications, such as text messages, emails, web chats, social media and web self-service.
With this digital customer experience shifting, all businesses that interact with their customers must deploy the right technology to provide a consistent experience across all channels, as well as a strategy that supports this broadened scope of service.
This one hour session will explore the latest Contact Centre technology, together with an update on the recent Version 9 software releases including: Omni Channel Enhancements, Open Media Integration, High Availability, Web Interface Enhancements, Read/Write Capability with leading CRM systems.
As an additional highlight: Felix Winstone from Talkative, a Mitel Development Partner, will demonstrate how you can enhance your Contact Centre with their real-time Talkative WebRTC tools as a new communications channel. This includes Live Web Chat, Web Calling, Web annotation and Co-browsing.