Banks, hedge funds and brokerages operate in one of the most heavily regulated industries in the world. Remaining compliant continues to become more complex and resource dependent. By capturing conversations across trading floors and offices, Red Box solutions can facilitate compliance with legislation requiring the full capture of voice/data communications for record keeping, such as MiFID II. As a result, organisations can improve operational transparency, deter market abuse and mitigate risk.

In competitive industries where customer loyalty can be easily lost through poor service, the performance level of contact centres is vital. By capturing an unequivocal record of conversations, we help contact centres comply with internally and externally enforced standards, quickly investigate and resolve complaints and identify employee training needs. Quantify integrates with leading telephony, UC and contact centre agent and supervisor systems to offer seamless solutions for small, medium and enterprise level organisations.

For safety-minded organisations such as the emergency services, transportation and construction companies, the recording of voice and data communications is key to providing a fast, efficient and well-organised response. Quantify Recording Suite captures communications across control rooms and from public safety workers in the field. This allows important details to be verified, incidents reconstructed for evidence gathering, and improvements made to quality and training procedures.

Controlling and processing and maintaining records of recorded communications data will be a key consideration in organisations preparation for the GDPR, which takes effect on 25th May 2018. Red Box provides a set of tools to build into your data management processes, in full support of your compliance obligations to: Capture consent, Find & Identify records associated with specific individuals, Delete or port records when required, Protect your data.