Smarter, Faster Cloud Communications

The way you communicate says a lot about your business and who you are as an individual. And yet many business communications systems are anything but personal. They’re one‐size‐fits‐all solutions that your business likely outgrew more than a decade ago. Moving your communications to the cloud can help your business build around the way you work and not the other way around.

4Sight offers a range of cloud communication products and applications that enable fast access to real-time management information and productivity enhancing tools.

Benefits Snap Shot

4Sight can virtualise your communications and business applications to give your organisation the ability to adapt quickly as business requirements change. Our clients benefits from:

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REDUCED COSTS
Cost savings from reduced communications complexity and operational expenses and an overall lower cost per user compared to legacy PBX systems
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SIMPLIFIED MANAGEMENT
Improved employee productivity through a rich suite of easy‐to‐deploy communications capabilities.
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FLEXIBLE TERMS
A truly mobile workforce connected with communications tools and virtual systems across multiple locations that give employees access to resources from anywhere
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BUSINESS CONTINUITY
With the right cloud solution you can protect the integrity of your operation and offer secure flexible working options to your staff wherever they are.

Cloud Solutions

We offer a range of Cloud Communications Solutions all of which deliver enterprise level features and functionality regardless of the size of you business. Whether you are looking to implement Cloud Storage or Cloud Telephony, our solutions are designed around your company’s individual needs.

Mitel MiCloud Flex

MiCloud Flex is a scalable business communications service that allows organisations to dramatically reduce the capital investment, complexity and support cost associated with an on-premises solution. When combined with secure resilient network connectivity, it gives customers access to a comprehensive communications suite that includes IP telephony, unified communications and collaboration in one managed service.

Mitel MiCloud Contact Centre

Your customers desire a memorable experience. MiCloud Contact Centre provides companies the sophisticated yet easy-to-use tools they need to manage, measure and optimise call centre performance. It combines the Mitel communications platform, Automatic Call Distribution (ACD) and a modular suite of feature-rich, cloud-based applications for streamlining contact centre management and resolving customer inquiries from the first point of contact.

Flexible Deployment Methods

4Sight offers a full range of cloud deployment methods to fit your goals and your budget. Whether you’re looking to move your applications into the public cloud, build your own private cloud or create a hybrid between the two, we can build a tailored cloud solution around your specific needs.

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PUBLIC CLOUD

Public cloud is the primary cloud communications deployment model for small and medium businesses (SMBs) and is a popular option. It can be easily procured on a per-user, per-month basis and can be combined with private network connections, although it’s often used over a basic Internet connection or runs on an “over the top” (OTT) service. Most public cloud communications services include contact center features and integrate with popular business applications.

Public cloud communications offerings can be delivered with private networking for increased security and reliability.

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PRIVATE CLOUD

Private cloud communications deployment models are most popular with enterprises, key verticals, and the government. Private cloud communications take advantage of cloud benefits while achieving maximum levels of security and control for the organization.

Private cloud is managed by 4Sight and often includes recurring cloud revenue components. Some executive decision makers may prefer the CapEx investments and perpetual licensing in private cloud models, instead of the recurring OpEx and licensing fees in public cloud models, for various financial reasons.

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HYBRID CLOUD

The hybrid cloud leverages existing on‐site communications investments, increases resiliency, and enables cloud management benefits and efficiencies of scale. A hybrid cloud communications strategy is often adopted by organizations as part of a transition strategy, from a traditional on‐site phone system to a more robust cloud‐based unified communications solution that provides unlimited scalability and advanced business capabilities.

A hybrid cloud communications strategy can also be adopted as an end strategy, rather than simply a transition strategy, offering organizations the advantages of both public and private clouds.

Want to find out more?

Connect with Teams - Keep your Existing Mitel PBX, Contact Center or Cloud UC Services

Teams users love the convenience of a Teams client that brings together all their co-workers, contacts and collaboration. Road warriors love the power of a Teams mobile app that puts the same power in their hands. Yet, for many organizations, the migration to Teams Calling is not simply a matter of flipping a switch. They have investments in an existing Mitel IP-PBX, they have multi-year contracts for their Cloud UC service and they often have existing business workflows that aren’t easily replicated within Teams.

With Ribbon Connect for Teams, organizations do not have to choose between productivity and consistency. Ribbon’s cloud-based service can integrate these two worlds together. Use Ribbon Connect to integrate every user work environment or select only the workforce members that have the most to benefit.

Ribbon Connect allows organizations to leave their existing Mitel PBX or Cloud UC solution in-place and maintain existing dial tone agreements. Organizations can integrate 1 user or 10,000 users to Teams. The user’s PBX phone and Teams client (desktop or mobile) will ring at the same time, even if they are part of a group on the PBX. Stay connected in the office, at home or on the road. Users can place outbound calls from either client, the far end will always see the office caller ID. And if a user is on the phone, it’s noted on both systems.

Ribbon Connect can also enable the organization to integrate existing calling groups, ACDs and contact centers. There is no need to disrupt critical customer care services to make the move to Teams Calling.

A Cloud-based Service that

Does All the Heavy Lifting

More than 100 million users around the globe are using Teams for video conferencing, file sharing and chat. Ribbon Connect for Microsoft Teams Direct Routing makes it easy to take the next step, adding dial tone to Teams to make and receive business phone calls, turning Teams into the office phone system.

Microsoft Teams vs Direct Routing

Which one is best for your business?

Many organizations are just beginning their journey to Teams Calling, so they are not ready to invest in software, training and infrastructure. Ribbon Connect makes it cost-effective to start a pilot or migrate key sales staff or perhaps move one location to Teams.

Want to find out more?

What Do I Need to Get Started with Teams Calling?

1. Microsoft Phone System license in Microsoft 365 (Typically included in the E5 package and an add-on for E3 – check your contract for details).
2. SIP Trunks for Teams (AKA a dial tone provider). SIP Trunks are the industry term for what Microsoft calls Direct Routing. If you have an existing Mitel solution, you can retain that relationship.
3. The Ribbon Connect for Microsoft Teams Service.
4. If your organization is going to retain its existing PBX or Cloud UC service, there will be some configuration updates on the PBX or UC service.

Ribbon Session Border Controllers

Session Border Controllers (SBCs) work behind the scenes to ensure that voice, video and data communications flow smoothly and securely between networks and the people who use them. An SBC is part firewall, protecting the network from IP-based attacks; part traffic cop, policing traffic to prevent overloads and directing it over shorter distances to save money; and part peacemaker, ensuring that networked devices from different vendors all speak the same language. Why does a network need an SBC? Because, in order to take advantage of new IP-based communications services like SIP trunking, VoIP, video and Unified Communications, networks must have an SBC in place to provide the requisite security, control and interoperability for these services.

Most Reliable, Secure SBCs

What makes Ribbon SBCs stand apart from the competition? Maybe it’s because the world’s most demanding networks have trusted Ribbon to deliver high-quality SIP communications for more than 15 years. Or maybe it’s because we offer more choices than anyone else, with eight unique SBC models that scale from small businesses to the world’s largest service provider networks. But more than likely it comes down to something simple: Ribbon SBCs simply work, no matter what kind of network you have, by embracing multivendor and legacy communications solutions rather than replacing them.

Want to find out more?

ASC neo CLOUD SERVICES

Markets are in a permanent flux and the product cycles become increasingly shorter. Due to these challenges, more and more companies start to replace their traditional IT infrastructure with cloud services which can be adjusted flexibly to changing requirements.

ASC offers recording, analytics, and quality management as services from the cloud for contact centers, financial institutions, and public-safety organizations. The neo cloud is ASC’s approach to a flexible provisioning model that allows service providers and system integrators to add features to their portfolio and expand their business as they grow.

Also companies with on-premise PBXs can take advantage of our recording as a service from the neo cloud. That way, they profit from all the advantages that ASC’s cloud-based solutions bring without having to reorganize their own infrastructure.

neo CLOUD BENEFITS

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Flexible Deployment

Automatized provisioning as well as the possibility to flexibly enhance capacities and to add new functionalities (white labeling as an option)

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Secure Data Management

Reliable storage of recorded data in redundant Azure (Cloud) Storage.

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Excellent User Experience

Seamless integration into your environment via APIs.

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On-Premise Integration

Data import and integration of on-premise PBXs for recording directly in the neo cloud.

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Non-Stop Operation

24/7 support for services.

neo CLOUD PACKAGES

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Voice Recording

  • Voice & SMS recording
  • Encryption
  • Search & replay
  • Recording control
  • Reporting
  • Storage
  • Additional call data
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UC Recording

  • Voice, SMS, chat & video recording
  • Screen recording
  • Encryption
  • Search & replay
  • Recording control
  • Reporting
  • Additional interaction data
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Analytics Add-On: Quality Management

  • Evaluation of communication
  • eLearning / Coaching
  • Emotion detection
  • Transcription and keyword spotting
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Analytics Add-On: Compliance

  • Fraud Detection
  • Transcription
  • Encryption
  • Keyword spotting

Want to find out more?

Contact a Cloud Communication Specialist

We would welcome the opportunity to speak to you about any upcoming projects or challenges you may be facing. To speak to one of our Cloud Communications Specialists call us on 020 3668 0444, alternatively please fill out the contact form
below and we will get back to you.