6 Signs it’s Time to Update to Cloud Phone TechnologyReelika Tammeoru
It’s easy to get comfortable with your communications system – until that moment when you realize you need more from it. Consider mobility, for example. Just a few years ago, most employees worked from the office. Today, more than half are likely to be on the go and working remotely at least some of the time. If your current phone system isn’t able to handle the office exodus, that’s a glaring sign you’re due for a change.
The good news? A cloud phone solution, like MiCloud Connect, ensures employees can work and collaborate anywhere by delivering the latest in mobility.
But mobility is just one problem solved by cloud phone technology. Chances are, your communications system is flashing yellow and red in other places as well. Some of these warnings are harder to recognize than others. If you’ve noticed any of the following signs, now is the time to make the switch.
6 Signs It’s Time To Upgrade Your Communications
You’re getting a lot of questions about security. This is a hot topic both in the news and at weekly IT meetings. Protecting sensitive information is a top priority. But if you’re not 100 percent confident in your communications system, you’ll want to ask vendors some hard questions. For example: Do they offer Secure Real-Time Transfer Protocol (SRTP), which ensures voice, web and signaling traffic is encrypted? What platform are they using and what levels of security do they offer? At Mitel, we decided to amp up security by partnering with Google Cloud. Our customers benefit from the same reliable and trusted network infrastructure we all use for search and videos on a daily basis.
You operate in a regulated industry. In industries like healthcare or finance, compliance looms large. Violations are expensive and can tarnish your reputation. However, when you work with a cloud phone provider committed to ensuring high levels of security and protecting sensitive data, you’ll ease your IT burden. MiCloud Connect, for example, is certified to meet Health Insurance Portability and Accountability Act (HIPAA) standards and Service Organization Control Type II (SOC 2) compliance, helping you adhere to even the most stringent requirements.
High traffic is reducing the quality of your communications. People might run on coffee, but business are powered by a reliable and consistent network. Slow-downs, dropped calls and low-quality video impede conversations, frustrating employees and customers. Ask about the provider’s track record. As a reference point, Mitel has 99.995 percent uptime backed by SLAs and financial penalties if we don’t meet these standards. Other important items to look for in a reliable solution are Tier 4 data centers with several layers of redundancy and multiple connectivity options with automatic failover. With these built-in capabilities, employees work fast and never miss a chance to drive customer satisfaction higher.
Cloud phone technology helps business adapt to change
Business is booming, so your company is growing – fast. Ask yourself how difficult it is to add or remove lines and users to your current system. If it requires a call to the vendor every time you need to make a change, then it’s time for a cloud phone solution. The beauty of the cloud is that it’s so easy to adjust to new conditions. You can add or remove seats and upgrade permissions in real time, which means your business is more agile. A scalable solution keeps you competitive, while also offering flexible pricing plans so you can stay within budget.
It’s getting harder to meet client expectations. In a competitive market, it’s all too easy to fall behind without integrated collaboration tools. A stellar customer experience builds loyalty, but it can be difficult to deliver when employees are taking extra steps to share documents or discuss issues. When collaboration is built into communications, it’s easier for employees to exceed customer expectations. For example, with click-to-join access for web, audio and video conferencing, a product manager can convene his team to resolve a pressing issue quickly, getting goods in the hands of customers at the right moment. In addition, a persistent workspace with chat, tasks and file sharing gives teams the ability to collaborate in real time. When employee collaboration is easy and seamless, customers get answers faster and satisfaction soars.
Managing multiple licenses is keeping you very busy. There are better ways to spend your time. With a cloud phone solution, you can mix and match license types on a single plan. Need a contact center? Collaboration tools? It’s simple to add licenses on-demand and manage each user via their own profile. And since your cloud provider is responsible for infrastructure, you don’t have to worry about maintenance or carry the cost of unused equipment or lines. Plus, budgeting on an operating expenses (OpEx) model is predictable and easy.
All signs point to cloud phone technology
If any of these signs are flashing red or yellow in your organization, it’s time to start exploring what cloud phone technology can do for your business. A solution like MiCloud Connect will adapt to your business needs, ensuring you stay current with the latest technology – and keep customer satisfaction at all-time highs.
This article was first published by Mitel.