As the communications landscape shifts towards hybrid working, customers are looking to engage with organisations through an ever-expanding range of channels.

How does a business offer a customer the experience they expect whilst juggling costs, the climate and the diminishing ability to have everybody in the office, all of the time?

Flexibility is key. At 4Sight, we have expanded our range of contact centre and unified communications solutions to suit the needs of any customer. Whilst the range of UC options might seem complex, there are really only two questions you need to ask yourself:

• Where do you want your solution to be hosted?
• How do you want to pay for it?

In terms of hosting, you can choose to put your communications in the cloud, retain an on-premises solution, or leverage a hybrid infrastructure, that features elements of both. With more and more businesses employing a hybrid workforce, the flexibility, accessibility and scalability of cloud-based solutions are becoming increasingly popular. Cloud native solutions (those built in the cloud, for the cloud) may well be the future, but many organisations are simply choosing to move their on-premises infrastructure to the cloud to leverage improvements in agility, security and cost-efficiency.

How you pay for your communications comes down to a straightforward choice between capital expenditure (buying it all up front) or operational expenditure (paying a monthly subscription for services on a consumption basis).

In response to changing demands for communications technology, we have expanded our portfolio of products and services to include market-leading solutions from Mitel,  8×8 and RingCentral.

Mitel

4Sight is a Mitel Platinum partner and offers a range of on-premises or hybrid options.  Essentially, with a Mitel MiVoice Business solution, you can choose how you purchase (CapEx vs OpEx) and where you host it.  That could be on-premises with Mitel hardware, private cloud (in a data centre) with virtualisation options such as VMware or Hyper-V, or even in the public cloud with services like Microsoft Azure.

For customers looking to migrate completely to an as-a-Service proposition, Ring Central and 8×8 offer a range of UCaaS and CCaaS solutions.

Ring Central

RingCentral has a proven track record and is rated as the #1 UCaaS provider by Gartner and many other industry analysts. Mitel recently announced a strategic partnership with RingCentral and Ring Centrals’ Message, Video and Phone (MVP) solution will become Mitel’s go-forward UCaaS solution.

8×8

8×8 are a 10-time Gartner MQ Leader and 4Sight now offers the full 8×8 XCaaS eXperience Communications Platform.  8×8 provides a unified cloud communications and contact centre solution that integrates seamlessly with your current way of working; connecting securely to other internal systems, third party apps and technology.  Through 8×8, businesses have a single solution for cloud telephony, messaging, meetings and contact centre.

Monitoring and Management

Naturally, one of the most important elements of any communications solution is the service wrap. 4Sight Monitor is a proactive fault and performance management solution. It is designed to help businesses eliminate downtime and address network performance issues before they become service-impacting.

4Sight Monitor is easy to deploy and provides continuous performance monitoring. It features real-time alerts, advanced group and user operations, secure remote access and a suite of customisable dashboards. Detailed reporting and analytics tools support better decision making, capacity planning and trend analysis.

For more information on 8×8 and RingCentral, call now on +44 (0)20 3668 0444 or email info@4sightcomms.com

If your organisation needs help integrating 8×8 and RingCentral, please also get in touch.