Webinar | Mitel MiTeam Meetings: Quicker Meetings, Quality Collaboration, Real-Time Decisions

Panelists: Mark Anderson, Sales Engineer at Mitel, Paul Brazier, National Channel Account Manager at Mitel and Paul Arigho-Crockett, Enterprise Solutions, 4Sight Communications

Mitel MiTeam Meetings: Quicker Meetings, Quality Collaboration, Real-Time Decisions

With Mitel’s MiTeam Meetings, you will benefit from seamless real-time video collaboration across time zones and geographies, delivering quicker meetings, quality collaboration, real-time decisions.

Register to attend our MiTeam Video webinar featuring Mitel to learn about all the great enhancements to Mitel MiTeams and how your organisation can benefit from them. Get the latest technology updates and discover Mitel’s next-generation experience.

Led by Mark Anderson, Sales Engineer at Mitel, Paul Brazier, National Channel Account Manager at Mitel and Paul Arigho-Crockett, Enterprise Solutions, 4Sight Communications, the webinar demonstrates how the latest Mitel technology provides customers with seamless communications and collaboration experience, unleashing the UC apps and platforms your organisation already uses to their full potential.

The webinar focuses on the Mitel MiTeam Video capabilities.

Why should you attend?

  1. Learn about the new MiTeam Video release, designed to unleash collaboration in your business.
  2. Discover Mitel’s next-generation experience within Mitel MiTeams Video.

 

Register today!

If you are unable to attend, make sure to register anyway, and we will send you webinar replay that you can watch whenever, and wherever it is most suitable for you.

Mitel Top Services Partner
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Webinar Replay: Talkative for Mitel Contact Centre – Making Digital Customer Communications a Reality!

Talkative for Mitel Contact Centre

Panelists: Felix Winstone, Director, Talkative; Paul Arigho-Crockett, Director – Enterprise Solutions, 4Sight Communications

Talkative for Mitel Contact Centre – Making Digital Customer Communications a Reality!

Contact centres have evolved over the years and continue to change at a rapid pace. From interactive voice response (IVR) to omnichannel communications and personalised interactions, your customer expectations have never been higher! All businesses that interact with their customers must deploy the right technology to provide a consistent experience across all channels, as well as a strategy that supports this broadened scope of service.

Felix Winstone from Talkative, a Mitel Development Partner, will demonstrate how you can enhance your Contact Centre with their real-time Talkative WebRTC tools as a new communications channel. This webinar will include Live Web Chat, Web Calling, Web annotation, and Co-browsing.

Mitel Top Services Partner

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Webinar On Demand: Gamma Sip Trunk Call Manager

Webinar Title: GAMMA SIP TRUNK CALL MANAGER – TAKING SIP BEYOND A CONNECTIVITY SERVICE
Panelists:
 Paul Craft, Cloud Specialist, Gamma; Paul Arigho-Crockett, Director – Enterprise Solutions, 4Sight Communications

SIP Trunk Call Manager (STCM) is a call management software which brings together a range of call control features and SIP trunk services. By adding SIP Trunk Call Manager to your service, you can benefit from a powerful business continuity solution the ability to fully manage all aspects of your inbound calls.

SIP Trunk Call Manager offers a comprehensive suite of inbound call handling tools, ideally suited to a business which places high value on the Customer Service provided to callers and those organisations looking to manage with incoming sales enquiries. Implementing call plans will effectively protect businesses from ever missing a call or enable them to make a step change in the way they handle business continuity.

SIP TRUNK CALL MANAGER offers many benefits, including:

  • Tailored Business Continuity – never miss a call
  • An enhanced SIP service – giving you full and direct control of your inbound numbers
  • A direct ISDN replacement – guaranteed savings on call costs and channel rental
  • 01, 02, 03 and 08 termination on subscribed Gamma SIP Trunks – no number translation
  • Easy management via an app and web portal
  • One point of contact providing your SIP trunks and call management via one simple solution

In this webinar, Paul Craft, Cloud Specialist from Gamma, will walk you through a live demonstration of the platform and explain how you can manage your entire inbound number estate through your SIP Trunks.

The webinar covers:

  • What is the SIP Trunk Manager Service and how it could benefit your business?
  • How to deliver Business Continuity through the hands of the end user.
  • How simple it is to configure and manage.

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Webinar On Demand: Unlock untapped value from your voice data

Webinar-RedBox-Call-Recording

Panelists: Matthew Ludlow, Key Account Manager, Red Box; Paul Arigho-Crockett, Director – Enterprise Solutions, 4Sight Communications

RED BOX CALL RECORDING: THE PLATFORM FOR VOICE AND BEYOND

4Sight Red Box

Voice is and will always be the most efficient and effective user interface ever invented. As a data set, it holds much more value than any other means of communication. Our webinar demonstrates how you can capture, secure and unlock the inherent value of enterprise-wide voice with Red Box, Mitel and 4Sight preferred partner for call recording solutions.

Hear how 4Sight are working with Red Box to help companies to transform the use of voice data by leveraging its power through Red Box’s extensive partner ecosystem including Salesforce, Microsoft, Nuance, Theta Lake, xDroid & Refract.

ADDRESSING INDUSTRY CHALLENGES

90% of businesses expect data-driven insight to become a key differentiator by 2020, but typically 67% of unstructured data (including voice) is currently locked or unable to be used for analytics. Organisations want to retain complete voice data sovereignty and secure access always, separating the capture layer from the application layer.

VOICE DATA CONTROLLER FOR SALESFORCE®

The Voice Data Controller from Red Box provides organisations with a seamless way to consolidate customer voice data within Salesforce® to provide a single view of customer interactions and unlock the value of enterprise-wide captured voice communications.

Register to watch:

Mitel Top Services Partner
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Webinar On Demand: Mitel Monitoring and Management with 4Sight Monitor

Webinar-on-demand-4Sight-Monitor

4Sight Monitor – Empowering Performance

Performance management and analytics have become a strategic requirement for business communications. 4Sight Monitor is a fault and performance management software specifically designed for Mitel solutions to deliver a proactive performance management of your entire network. The benefits of monitoring and managing network performance are reduced downtime, inefficiency, and immediate management of incidents – allowing you to increase productivity while being cost effective.

Join our NOC Services Manager – Chris Plimley as he walk you through a live demonstration to give you a better understanding of how the software delivers proactive system performance management with tools to detect, troubleshoot and address Mitel voice quality problems.

The session provides an overview and update on 4Sight Monitor including monitoring tools, alerts, remote access, analytics and reports that deliver additional insight on your network performance.

Register to watch:

Mitel Top Services Partner
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Webinar on Demand: MiCollab Powering the Future of Communication & Collaboration

MiCollab-Webinar

Making Communications and Collaboration Seamless

Register to watch our FREE collaboration webinar with Mitel to learn about all the great enhancements to MiCollab and how your organisation can benefit from them. Get the latest technology updates and discover Mitel’s next generation experience within Microsoft Skype for Business.

Led by Mona Abou-Sayed, VP Collaboration & Applications, Mitel and Thomas Källander, Global Product Manager for Mitel MiCollab, the session demonstrates how the latest Mitel technology provides customers with seamless communications and collaboration experience, unleashing the UC apps and platforms your organisation already uses to their full potential.

The webinar focuses on the MiCollab R 8.1, skype for business plugin as well as future product enhancements.
During the session, we discusses:

•The challenge with team collaboration
•New enhancements introduced that will improve the user experience
•How MiCollab can enhance a Microsoft Skype for business user experience
•Powering the future of collaboration into 2019 and beyond

Register To Watch

1. Learn about the new MiCollab Release 8.1 enhancement designed to unleash collaboration in your business.
2. Discover Mitel’s next generation experience within Microsoft Skype for Business.
3. Mitel technology road map for 2019.

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Webinar: Mitel Contact Centre Technology Update

CONTACT-CENTRE-TECHNOLOGY-WEBINAR-WATCH-ONLINE

Making Digital Customer Communications a Reality!

Register to watch our free Contact Centre Technology webinar and learn how you can develop your Mitel Contact Centre Platform to deliver a connected digital customer experience, using integration, automation as well as social, web and real-time customer service tools.

In this 1 hour session a team of product experts and consultants from Mitel, 4Sight and Talktative explores the latest Contact Centre technology, together with an update on the recent MiContact Centre Version 9 software releases including:

Omnichannel Enhancement
Web Ignite Enhancements
REST API Toolkit
Open Media
High Availability
Read/Write Capability with leading CRM systems

As an additional highlight: Felix Winstone from Talkative, a Mitel Development Partner, demonstrates how you can enhance your Contact Centre with real-time WebRTC tools as a new communications channel.

Interested in transforming your customer experience from dated to digital?

For more information about our Contact Centre solutions click here. To speak to one of our Communications Specialists call us on (0)20 3668 0444 or email info@4sightcomms.com.

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Webinar: The New Mobile Consumer is Here – Are you Prepared?

The Mobile Consumer is a Reality

Is Your Business Prepared?

Today’s mobile consumer is vastly different than the consumer of the ‘70s, ‘80s, ‘90s or even 2000s. Your average customer today is

  • Informed – 90% will always check a website before emailing or calling a company (Synthetic)
  • Connected – Over 2 billion people have active social media accounts (wearesocial.net)
  • Mobile – Over 3.6 billion are mobile users and are wanting to use their smart devices to interact with your business (wearesocial.net)

This presents both opportunities and challenges for your business. Satisfying customer experiences build loyalty and can turn your customers into word-of-mouth marketers. On the flip side, it takes seconds for a negative interaction to go viral. When customer engagement can make or break you, it’s more important than ever to adapt quickly and foster intimate customer relationships.

Register to watch this on-demand webinar and learn:

  • How to adapt your existing customer engagement strategies for the mobile consumer
  • Best practices to incorporate into your business so as to differentiate from your competition
  • Examples from other companies that adapted to the new customer demands and as a result, grew its business and customer

Presenters:

Webinar: The New Mobile Consumer is Here - Are you Prepared?

Rebecca Wormleighton
Director of Product Marketing
Mitel

Webinar: The New Mobile Consumer is Here - Are you Prepared?

Bart Miller
CEO and Founder
Centrinex

Webinar: The New Mobile Consumer is Here - Are you Prepared?

Erik K. Linask
Group Editorial Director
TMCnet

Register to Watch Webinar

Interested in transforming your customer experience from dated to digital?

For more information about our Contact Centre solutions click here. To speak to one of our Communications Specialists call us on (0)20 3668 0444 or email info@4sightcomms.com.

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