Panelists: Felix Winstone, Director, Talkative, Stephen Williams, Head of Channel Partnerships, Talkative and Paul Arigho-Crockett, Enterprise Solutions, 4Sight Communications

Maximise Digital Sales and Service by Integrating Website Journeys with your Mitel Contact Centre

Today’s customer is digital first, and the most successful contact centres manage all of their customer interactions through the online journey. Join our webinar featuring product experts from Talkative to explore how your organisation can embed calls, chats, video and co-browsing into their websites, driving digital sales and service while boosting contact centre efficiency with Talkative Engage Platform.

Talkative platform enables you to embed website contact and interaction data into your existing CRM and contact centre systems, including Mitel Contact Centre and Salesforce Service Cloud.

Why Talkative?

• Get tools and service you need to convert, engage and support customers at scale
• Easily configurable and highly customisable
• 24/7 SLA support, on-site training, ongoing developer assistance and proactive account management
• In-depth platform reporting, insightful analytics and integration with CRM, CC and Google Analytics

Why should you attend?

• Discover strategies to make your agents more efficient
• Learn how to enhance your Contact Centre with digital customer service functionality

With seamless Mitel integration, Talkative helps you provide exceptional online customer service while leveraging your existing contact centre workflows. The only pure-play live chat solution to offer native integration into the MiContact Centre (MiCC) platforms.

Register today and join our Webinar featuring Live Demo with Talkative on Thursday, 5th of March 2020 at 11:00 GMT.