White Papers and Guides

The Essential Guide to Private Cloud

private vs public cloud

If you’re considering migrating your business communications to private cloud, you’re not alone. Private cloud provides strength and security, powerful integrations and budgeting flexibility for countless businesses worldwide.

However, before deciding if private cloud is right for your organisation, arm yourself with knowledge about topics like:

• Connecting to your private cloud communications system
• Enhancing your private cloud connection with SD-WAN
• Assessing your business requirements

Our Essential Guide to Private Cloud for Business Communications has all that information and more. Plus, learn how FC Liverpool simplifies the fan journey and create seamless interactions with the right cloud communications.

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How to STOP Nuisance Calls with MiVoice Business R9.0

Are you receiving lots of unwanted calls? Stopping nuisance calls is now possible with the latest release of MiVoice Business R9.0. The new Caller ID Based Routing feature available on the software enables customers to better manage their calls through its Whitelist and Blacklist capability for routing specific incoming callers.

Whitelist functionality can route known contacts to specific users, this helps to ensure optimum customer service. Blacklist functionality enables unwanted calls to be routed either to a voicemail or simply disconnected, thus avoiding staff having to waste time dealing with nuisance calls.

This routing:
• Can be based on full or partial CLI match
• Has an unlimited number of table entries
• Is easy to add, change or delete numbers in the table

Currently MiVoice Business can route calls based on the dialed number –i.e. DNIS (Dialed Number Identification Service), or identify a caller based on their CLI (Calling Line Information). However, MiVoice Business R9.0 now has the ability to route calls based on the CLI itself.

Whitelist and Blacklist functionality provide slightly different variations on this type of routing, but will be limited to calls on incoming PSTN trunks.

MiVoice Business currently has many ways to route calls, however most of them are based on the Called Number. Both Whitelist and Blacklist functionality will provide the ability for an MiVoice Business R9.0 to route incoming PSTN calls based on the CLI.

Whitelist provides the ability within MiVoice Business R9.0 to route a call based on a match or partial match to a given CLI. This is like the existing DID Server, however the DID Servicer is based on the Called Number, rather than the CLI.

Find out more

For more information about the new Called ID Based Routing please contact your 4Sight Account Manager, alternatively email us at info@4sightcomms.com

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Infographic: The Hidden Costs Of Traditional Phone Systems

The traditional on-premise phone system not only has expensive direct costs, but even more expensive indirect costs. Modern businesses need modern communications to stay competitive and achieve growth. See our infographic to learn more.

For more information on how 4Sight can help your business
with moving to the cloud click here, or call us on 020 3668 0444.

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Moving from ISDN to SIP: the key steps you need to take

Making the move: 5 easy steps to SIP migration

Since the late 80’s ISDN has been the de-facto telephony solution of choice, however, with no significant development in over a decade, it’s time for ISDN to retire for good. SIP trunking is fast becoming the obvious replacement for traditional ISDN services. This has been driven by both the need for a more flexible approach to ‘voice’ and the requirements of Unified Communications.   

If your organisation is considering the move, here’s our quick guide onto how the process will work:

Step one: scoping the job

Work with your communications provider to find out what the move will look like for your business. This may be a wholesale switch in one move, a phased branch by branch transition, or even floor by floor. SIP can work alongside ISDN, so the switch needn’t be fraught with the panic of turning one system off and another on at the same time. Costing will also be included within this part of the process.

During this period there should be little or no disturbance to your business. And any tests or checks can be carried out in a controlled environment.

Step two: audit the current system

A big part of the process from the customer end will be auditing current infrastructure and network capacity. Essentially, the provider needs this information in order to understand the optimum service provision required to meet business demands.

This can include the available bandwidth on the existing data connectivity, to decide if additional or dedicated connections are required to carry voice traffic. As with any audit, it will be a case of check and check again to ensure everything is accounted for.

Step three: installing the new system

With the project scoped and budgeted, the next step will be to begin installation. As SIP trunking comes with less physical infrastructure than ISDN, you will notice a substantial change in what has to be stored and maintained on site. Also, because SIP can work alongside ISDN whilst the installation is taking place, there should not be any real disturbance to your business systems during this stage of the process.

Step four: testing and checking

Unlike ISDN, a modern SIP-based phone system can integrate with business applications including Skype for Business. It also comes with built-in resilience and business continuity features. Each of these will be tested thoroughly before anything goes live to ensure the new system is working as expected. The IT department may find itself a little busier than usual during this period. But workers, at large, shouldn’t notice a thing as your provider checks your new system.

Step five: go live

Time to turn the new system on. With all the checks done and continuity provisions in place, this stage should be less uncertain than it may first sound. Depending on your initial plan, the ‘go live’ could happen in one month, one day or one hour. The important thing is to note that if steps one to four have been completed correctly, step five should go smoothly.

Migrate to SIP

To learn more about SIP trunking and how you could save money by upgrading from your traditional ISDN system click here. Alternatively call us on 020 3668 0444 or email info@4sightcomms.com.

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Ebook: Customer Experience for Dummies

Find out how to give your customers a truly personalised experience

The way people communicate with each other has evolved, but what about the way that your business communicates with your customers?

To survive and profit, today’s businesses need to focus on their customers. Businesses need to know and understand the customers they serve, address the methods of communication their customers prefer to use, and evaluate their businesses based on the quality of customer experience they deliver.

Download Customer Experience for Dummies for FREE to begin your customer experience transformation.

Download eGuide below:

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Interested in transforming your customer experience from dated to digital?

4Sight Communications has the latest technology available for delivering an exceptional digital customer experience.Call us today (0)20 3668 0444 or email info@4sightcomms.com.

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Guide to Finding a New Business Phone System

Buying a new business phone system just got easier.

When it comes to purchasing a new business phone system, the options can be truly dizzying. Whether you need to replace or update your system, our five step guide will help you avoid over-engineering or under-investing for your company’s needs.

From determining your specific needs to successfully implementing your new system, we’ll help you choose the right infrastructure, select a deployment model, decide on a vendor and even understand how various features will benefit your business. 

Download eGuide below:

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Need Help Choosing a New Phone System?

4Sight Communications has the latest technology available for delivering exceptional communications solutions. Call us today (0)20 3668 0444 or email info@4sightcomms.com.

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