News | 4Sight Communications

20 Aug

MITEL UC PROMOTIONS Q3 2019

MITEL UC PROMOTIONS Q3 2019

MAKE THE MOVE TO A MIVOICE PLATFORM

BUY 3 PHONES, GET 1 PHONE FREE

MiVoice Business: Get 1 free 6900 series phone for every 3 you buy, of the same model, when you purchase a new MiVoice Business system.
Not to exceed 100 free phones per order. Valid until 30 September 2019

Find out more

GET PREMIUM SOFTWARE LICENSES

BUY 2 LICENCES, GET 1 FREE

Buy 2 licenses get 1 free on select premium MiVoice Business and MiVoice Connect licenses.
This offer is valid now through December 31, 2019

Find out more

MID-MARKET BUNDLE PROMOTION

NET NEW PROMOTION FOR CUSTOMERS BUYING MIVOICE BUSINESS

New MiVoice Business customers who purchase a solution comprised of specific can enjoy an additional 15% off their full purchase.
This offer is valid until September 30, 2019

Find out more

PATHWAY PROGRAM

Delivering value to customers migrating to Mitel Flagship products & services

Get 50% off hardware (and virtual) when you upgrade your legacy equipment to MiVoice Business and receive 25% off the cost of new user licenses.
This offer applies to a minimum 10 users. Qualifying equipment for ShoreTel, Toshiba, Inter-Tel, and Mitel.

Find out more

28 Jun

Introducing the new Mitel 6970 IP Conference Phone

We are pleased to announce that the new Mitel 6970 IP Conference Phone is available for quoting / pre-order for MiVoice Business. The Mitel 6970 is the conference phone designed to make meetings easier and more efficient. A large 7-inch color touch screen grants excellent visibility to an intuitive user interface for quick navigation to essential meeting information and functions. A tight integration with MiVoice Business and supported applications delivers a unique conference experience that will not be found with 3rd party devices.

Built-in Bluetooth 4.1 and MobileLink grant you the ability to seamlessly pair with Bluetooth enabled audio devices and expand the capabilities of your mobile phone. Enjoy crystal clear audio with high definition speaker and eight beam-forming microphones for 360° audio pickup. With the Mitel 6970 conference phone, your entire meeting experience will be effortless.

The integration with Mitel’s MiVoice Business platform sets it apart from third party SIP based conference phones resulting in unmatched ease of deployment, maintenance and use. The 6970 supports the full MiVoice Business telephony feature set allowing for exceptional flexibility in terms of how conference calls can be initiated. Users may choose to leverage the built-in ad-hoc conference call setup capability of MiVoice Business allowing for up to 8-parties to be added to a call or alternately they may prefer to set up a Meet Me or MiCollab conference bridge. Access to MiCollab conferences is greatly enhanced thanks to the support for the MiCollab Meeting Center application, which provides a list of conferences scheduled for the meeting room right on the phone with one touch bridge access – no need to enter a meeting ID or PIN.

The 6970 is backwards compatible to MiVoice Business 8.0 SP2, which removes a significant barrier to adoption – i.e. the need to upgrade to the latest MiVoice Business release in order to deploy the conference phone. This provides channel partners with the opportunity to go back to existing customers running 8.0 SP2 or higher and engage in a discussion on swapping out their old conference phones with a new modern, state-of-the-art solution. For customers on earlier versions of MiVoice Business, the 6970 provides an opportunity to initiate a discussion on the value of upgrading to the latest MiVoice Business release.

6970 IP Conference Phone for MiVoice Business hardware features:

7” 800×400 Color Touch Display
16 programmable keys
6 context-sensitive soft keys
10/100/1000 Ethernet Port
PoE power (802.3af)
Bluetooth 4.1 enabled
360° microphone pickup via 8 beam-forming microphones
Mitel Hi-Q Audio Technology with high output speaker
2 USB ports
360° active call / mute indicators
Two touch mute buttons – one below the display and one on opposite side to allow muting from other side of table
Support for 2 optional wired extension microphones for larger board room support

The 6970 IP Conference phone for MiVoice Business software features:

Same installation and maintenance as all other 6900 series phones
Same telephony feature set as the 6940, including:

– MiVoice Business ad-hoc conference call setup – add up to 8 parties to a call
– One-touch Join Meeting (MiCollab Meeting Center) – on-phone list of today’s meetings for the meeting room
– MiVoice Business Meet Me Conferencing
– Out-of-box access to MiVoice Business Corporate Directory (no need to connect to an external LDAP Directory)
– Hot Desking – make the meeting room phone your extension – same user interface & features that you have at your desk (join meeting room conference calls with confidence thanks to the familiar user interface)
– MobileLink feature support – use the 6970 Conference phone for Cell Phone based calls, import Cell Phone based Contacts and Call Logs
– Dynamic Extension support
– Teleworker support

NEED MORE INFORMATION?

For more information about the new Mitel 6970 IP Conference Phone, please call us on +44 (0)20 3668 0444 or email info@4sightcomms.com.

By 4Sight Communications News Mitel, Mitel MiVoice Business, Mitel Partner 0 Comments

23 May

4Sight Receives Mitel´s ‘Top Services Partner’ Of The Year Award

Nicholas Aikman – Mitel Director of Channels presenting the award to David Butler – Head of Solutions at 4Sight Communications.

4Sight Receives Mitel´s ‘Top Services Partner’ Of The Year Award

4Sight has received the 2018 Mitel Top Services Partner of the Year (International Markets) award. This award was presented to us at Mitel’s 2019 International Partner Awards in London and comes in recognition of our outstanding knowledge and service delivery approach.

Being named Mitel’s Top Services Partner of the Year is an outstanding achievement by the 4Sight team. We’re delighted to officially stand out as a leader amongst so many notable companies and industry peers internationally. The award does not only recognise our technical and service excellence but also underscores the determination we share in making a difference to the clients we work with.

Through the years we have worked really hard delivering some of the most innovative and successful Mitel solutions for a large number of the leading companies and organisations in the UK and abroad.

Whether you’re an existing Mitel user or looking to become one, speak to 4Sight to find out how our Professional and Support Services can make a real difference to your organisation.

Mitel International Partner Awards

For more information about Mitel International Partner Awards and to see the full list of winners click here.

By 4Sight Communications News Mitel Maintenance, Mitel Partner, Mitel Support 0 Comments

04 Mar

4Sight Crowned Mitel´s ‘Top Services Partner’ Of The Year

4Sight Communications Awarded ‘Top Services Partner’ at Mitel’s Next ‘2019 International Partner Awards’

We are extremely proud to announce that 4Sight Communications has been awarded Mitel’s Top Services Partner (International Markets) at the recent Mitel’ 2018 International Partner Awards, held in London on Thursday 28 February 2019.

This award has special meaning to our customers and all at 4Sight, as it officially recognises our outstanding knowledge and service delivery, and these are areas that we work exceptionally hard to differentiate ourselves.

This is a great achievement and we’re delighted to officially stand out as a leader amongst so many notable companies and industry peers internationally. The award does not only recognise our technical and service excellence but also underscores the determination we share in making a difference to the clients we work with.

We would like to take this opportunity to thank all our customers for choosing 4Sight and for the trust they continually place in us. We couldn’t have achieved this without their support!

2019 is shaping up to be a very exciting year of new enhancements across the Mitel portfolio and we look forward to sharing these with you in the coming weeks and months.

Mitel International Partner Awards

For more information about Mitel International Partner Awards and to see the full list of winners click here.

By 4Sight Communications News Mitel Partner, MiVoice Business, Unified Communications 0 Comments

14 Feb

Avaya End of Support for the CS1000

As of April 2019, Avaya is officially ending the support for the release 7.6 and prior versions of the CS1000 platform. What are your options if you’re looking for a replacement for the CS1000?

WHAT DOES IT MEAN:
In short, this means that Avaya will no longer continue to develop the software or product the parts. With Nortel PBXs being widely deployed across a range of organisations, the end of support for the CS1000M harware is quite significant as these systems can very easily fall out of service.

Failure to upgrade your telephone software could be risking your business much more than you think.

WHEN WILL THE SUPPORT END:
The support for the CS1000 series set will end in April 2019. For customers with the CS1000M, plans to replace the CS1000M need to start today to be ready for the transition.

WHAT ARE MY REPLACEMENT OPTIONS:
Replacing an on-premises system like Avaya’s CS1000 can take a significant amount of effort and investment. Here at 4Sight we have an alternative to keeping on the same old platform and having a costly upgrade. For any organisation looking to replace the CS1000, MiVoice Business provides robust functionality and a smooth transition for Avaya CS1000 users.

NEED HELP MIGRATING?
Transitions are never easy, but with the right partner, your transition can run as smoothly as possible. And transitions like this can be a great opportunity to take stock of your communications infrastructure and strategic plan. Look for communications partners who are willing to work with the investment you’ve already made into your system, and who can operate with your existing ethernet and non-ethernet phone lines to deliver the features of an IP phone no matter what infrastructure you’re starting with.

By 4Sight Communications News Mitel Partner, MiVoice Business, Unified Communications 0 Comments

16 Jan

What’s new in Mitel’s Unified Communications portfolio?

New updates now available for every major Mitel Unified Communications platform

Mitel has announced updates to its flagship Unified Communications solutions to provide organisations more advanced voice, collaboration and contact centre capabilities for enhancing productivity and delivering better customer service.

These latest releases reflect Mitel’s commitment to providing tailored communications and collaboration solutions that drive customers’ digital transformation. Designed to increase speed to innovation, Mitel’s product roadmap also delivers high levels of security and enables businesses to leverage emerging technologies like IoT and AI to solve today’s problems and prepare for tomorrow’s challenges.

The newly expanded capabilities include the following:

MiCollab – multiple customer interface enhancements that make it even easier for employees to talk, meet and share information using Mitel’s leading collaboration offering, a single solution that brings communications and collaboration tools together to simplify the way people work.

MiVoice Business – the addition of a next-generation containerization software architecture to drive speed to market for applications and business efficiency software upgrades for one of the industry’s most advanced mid-market communications solutions.

MiContact Center Business and MiContact Center Enterprise – expanded omnichannel capabilities for MiVoice 400, MX-ONE and MiVoice 5000 that enable businesses to leverage web, chat, voice and social media interactions to provide a seamless customer experience.

Mitel SIP-DECT – 4th-generation SIP-DECT technology that brings a new portfolio of base stations and feature enhancements to the full line of Mitel cordless IP and SIP devices, solving companies’ vertical-specific mobile communications requirements.

By 4Sight Communications News Contact Centre, MiCollab, MiContact Centre, Mitel, Mitel Gold Partner, Mitel MiVoice Business, Mitel Partner, MiVoice Business, MiVoice Business Release 9.0, Unified Communications 0 Comments

13 Dec

Merry Christmas & Happy New Year

Merry Christmas and a prosperous New Year from the team at 4Sight Communications!

The team at 4Sight would like to wish all our customers, partners and colleagues a fantastic Christmas and Happy New Year. It has been an honour and a pleasure to work with you this year. Thank you for your continued support and partnership. We look forward to working with you in the years to come.

Please note our Christmas opening hours:

Monday, 24th December 9:00 am - 18:00 pm
Tuesday, 25th December office closed
Wednesday, 26th December office closed
Thursday, 27th December 9:00 am -18:00 pm
Friday, 28th December 9:00 am -18:00 pm
Saturday, 29th December office closed
Sunday, 30th December office closed
Monday, 31st December 9:00 am 18:00 pm
Tuesday, 1st January office closed

**Customers with our 24/7 support contracts requiring assistance during this period, please note that it is business as usual for all SLA measured requests.**

Once again a very Merry Christmas and a Happy New Year

The Team at 4Sight Communications

By 4Sight Communications Blog Post, News 0 Comments

06 Dec

Telephone System Configuration Support Before Christmas

Customer Service Announcement:

Customers who need help with their Mitel telephone system configuration or out of office messages to reflect their operational hours over Christmas period, please contact our dedicated service team before Wednesday 19th of December 2018 to request help.

You can submit your request either by emailing our dedicated service team at support@4sightcomms.com or by visiting our customer support portal.

Mitel System Support Services

4Sight provides maintenance and support services for all Mitel products and solutions with 24/7 365 UK coverage. To find out more about our Mitel System Support Services click here.

By 4Sight Communications News Mitel Gold Partner, Mitel Maintenance, Mitel Telephone Systems 0 Comments

05 Dec

Mitel MiCollab Release 8.1

4Sight is pleased to announce the General Availability of the MiCollab Release 8.1. MiCollab Release 8.1 focuses on enhancing the overall user experience of our suite of Next Generation clients and simplifying how employees talk, chat, meet and share information with others throughout their workday.

MiCollab Release 8.1 focuses on enhancing the overall user experience of our suite of Next Generation clients. Listening to user feedback – internal and external – MiCollab Release 8.1 was designed to improve how employees talk, chat, meet and share information with others throughout their workday, make the communications and collaboration experience for customers’ more seamless, and enhance their ability to work effectively from anywhere, at any time.

The core enhancements to MiCollab include:

User Experience Improvements
• Improved presence presentation
• Multi-call handling
• Contact Group handling, UI layout changes, & right click
• Media Device selection
• Ad-hoc Meeting escalation embedded throughout desktop-based clients
• AWV Web improvements, Audio callback, and Roll call

Fixed Mobile Convergence:
• Call Through
• Inbound call optimization for iOS
• Full Take Call feature

Management & Security Improvements:
• General Security updates
• Next Gen PC client Virtual Desktop support
• MiShare Auto update

MiContact Center Business integration (MiCollab 8.1 SP1):
• ACD Softphone (SIP) support with MiContact Center Business Ignite Client

Microsoft Skype for Business integration (MiCollab 8.1 SP1):
• New client integration with full Skype for Business user experience
• Outlook integration
• Skype for Business UCC Bundle

By 4Sight Communications News MiCollab, Mitel, Mitel Telephone Systems 0 Comments

05 Dec

What’s new in MiContact Center Business 9.1

The Release 9.1 Web Ignite client has been enhanced to support the following features and functionality previously only available in Desktop Ignite:

Supervised transfers
Conference
Blind transfer to voicemail
Request help
Agent greetings
Inbox grid detailed view

In addition to the Desktop Ignite feature parity improvements, Release 9.1 also introduces the following exciting new features to Web Ignite:

Tabbed, embedded URL screen pop – pass URL-based Web content directly to agents using Web Ignite or pop out content directly from the agent interface.
Advanced search – by case record, state of the case, media, date/range, subject, from address, queue, employee, time in state, and standardized search operators.
Response templates – add custom variables to reply templates based on workflow collected data and create personalized reply templates from Web Ignite’s Tools tab.
Outbound Calling Line Identification Presentation (CLIP) – leveraging YourSite Explorer’s DNIS configuration, agents now have the option to specify the outbound CLIP they would like to display to the caller when making outbound calls. Optionally, this can be automated by leveraging a new Dialing Caller Number option on the Make Call activity, which will automatically update the outbound number presented to callers when a callback is made

Effective as of the release of MiContact Center Business Release 9.1, all new features and functionality will reside only in the Web Ignite application and the legacy desktop Ignite application will enter a period of sustaining. It is our recommendation that all MiContact Center Business Release 9.0 customers use Web Ignite exclusively to take advantage of all of the new features and functionality of the release. Desktop Ignite will be supported through the course of the Release 9.x lifecycle, and Manufacturer Discontinued in Release 10.0. During this period of sustaining, Desktop Ignite will receive only best effort defect fixes, as required, and not new features and if a feature cannot be fixed in desktop Ignite and only delivered in Web Ignite, customers will be required to migrate agents to the new Web Ignite client.

Web Ignite Enhancements

MiContact Center Business Release 9.1 includes several new features and product enhancements that are available for all supported platform customers:

Supervised and blind transfer user experience improvements

Driven by end customer feedback, we have optimized the UX of the supervised and blind transfer functionality in Web Ignite. Agents can now click the transfer button from the main agent actions toolbar, search or select an endpoint to transfer the call to, and then click a button to either initiate a supervised transfer or complete a blind transfer.

Outbound email handling improvements

Based on feedback from several large customers, with hundreds of queues, we have added the ability to search for a queue to send an email from within the “From” dialog in Web Ignite when agents are either following up on emails or creating new outbound emails.

Audible inbox notifications

Based on end-customer feedback driven by our User Voice tool in Web Ignite (the megaphone button at the top of the user interface), we have introduced a new audible inbox alert for multimedia interactions that ensures that in situations where an agent is not looking at their monitor or has Web Ignite minimized, they will receive an audible alert (chime) to bring their attention to the new item landing in their inbox.

Time Zone Awareness in Workflow Schedules

The Schedule Activity available in YourSite Explorer for workflow configuration has been updated to support workflows across multiple time zones, by converting the local server time to the configured time zone before performing a schedule check. For example, this allows customers to:

Convert 23:00 from local server time (UK) to Australia Eastern Standard Time 09:00
Check 09:00 against schedule conditions programmed within the activity
Route interactions accordingly

MiCollab SIP Softphone Support

MiContact Center Business Release 9.1 introduces support for MiCollab PC SIP softphone, which allows customers to move up to the latest version of MiCollab, as opposed to having to rely on MiCollab Release 7.x and the previously available MiNET softphone.

In the new MiCollab SIP softphone environment, the MiCollab PC client essentially runs as a headless softphone, with all Computer Telephony Integration (CTI) controls being available from directly within the Web Ignite client.

MiCollab SIP softphone support for ACD agents in MiContact Center Business Release 9.1 requires MiCollab 8.1, MiVoice Business 9.0

Security Enhancements

Respecting the privacy of our customers and partners has always been integral to the way Mitel operates. To align with the new General Data Protection Regulation (GDPR) law that came into effect on May 25, 2018, we have updated our Privacy Policy to outline exactly how Mitel collects, protects, uses, and stores your personal data.

In accordance with recent security standards and browser protocols, MiContact Center Business now defaults to installing with HTTPS/SSL enabled, though customers can de-select the option to install with HTTPS/SSL.

NOTE:

Mitel does not supply certificates and the onus is on the partner or customer to provide these
We do not default to HTTPS/SSL enabled on upgrade, this is done at the customer’s discretion

Best practices information will be available in a new Securing Connections in MiContact Center Business 9.1 White Paper, expected to deliver closer to the time of General Availability.

Technical Preview Content Available in Release 9.1

This was introduced in MiContact Center Business Release 8.0 to provide customers with early beta versions of upcoming features and functionality – specifically, the Ignite Web client.

NOTE: These features have not gone through standard Mitel quality assurance processes and are not available to be supported through Mitel’s customer support group.

Mitel Distributors, Channel Partners, Hosted Service Providers, and end-customers looking to take advantage of these technical previews should contact MiContact Center Business Product Management at MiCC_ProductManagement@mitel.com.

The following Technical Previews have been made available in Release 9.1:

Shared Profiles in Web Ignite

Now that all new agent-specific features and functionality are available in Web Ignite, the primary focus for product innovation and development in 2019 will be refreshing the supervisor experience in the Web Ignite client. As we have moved the core user experience to the Web, one of the most frequently requested features has been shared profiles, specifically so agents and supervisors do not have to duplicate effort to manually build dashboards in Web Ignite. In Release 9.1, we have added a technical preview of this capability, through a small application designed to allow administrators to specify a source profile and that profile with specified employees (by reporting number).

Configuration APIs

Building on the success of the MiContact Center Business SDK, known as the MiCCSDK, we have begun to build out access to the YourSite Explorer database and device configuration and administration through our SDK. This is accessed via a Web browser, by visiting https://<MiCC-BServerIPAddress>/miccconfig and is available to users with administrative privileges. Once a user logs into the MiCC configuration SDK, they have access to self-hosted REST API documentation.

The Release 9.1 Web client does not yet include the following Contact Center Client and supervisor features, which are planned to be supported in a future release of MiContact Center Business: