Panelists: Felix Winstone, Director, Talkative; Paul Arigho-Crockett, Director – Enterprise Solutions, 4Sight Communications

Talkative for Mitel Contact Centre – Making Digital Customer Communications a Reality!

Contact centres have evolved over the years and continue to change at a rapid pace. From interactive voice response (IVR) to omnichannel communications and personalised interactions, your customer expectations have never been higher! All businesses that interact with their customers must deploy the right technology to provide a consistent experience across all channels, as well as a strategy that supports this broadened scope of service.

Felix Winstone from Talkative, a Mitel Development Partner, will demonstrate how you can enhance your Contact Centre with their real-time Talkative WebRTC tools as a new communications channel. This webinar will include Live Web Chat, Web Calling, Web annotation, and Co-browsing.