Key Considerations When Choosing a New Business Phone System

Key Considerations When Choosing a New Business Phone System

It’s easy to simply go out and buy a like for like replacement for your telephone system, but doing so would mean you are missing a golden opportunity to bring a range of powerful new capabilities into your business. Before you start looking at different phone system options, think carefully about what you need in your next phone system.

Buying the right telephone system has the potential to make a massive difference to the success of your organisation in the next 5-10 years. In order to make the selection process easier, we have arranged the key features you should look out for by category.

Does the system support features such as auto attendant, music on hold, automatic call distribution, call queuing, so you never miss a call?

Does the system have features like conferencing, room-based collaboration and instant messaging and presence?

Can the system divert calls to tablets or mobile phones when the access network is down? Are there restrictions in the features when people are remote?

Are all the features available to remote workers or do some get removed? Is the quality the same– for example, some mobile systems only use a technology called VoIP when remote, which can hurt voice quality if the network is congested.

Are the features the same on the phone, PC and mobile devices or are they different? Do you still have to rely on a telephone?

Does the system support iOS and Android devices? Can it support all the productivity features above when mobile?

Check what is included and not included in the minutes bundle. Are there any exit clauses in the service contract? Do you have to rent the phones for longer than the service contract?

Can you add or remove users during the service contract? Do you have to pay for devices or for users?

Does the system have web-based user self-administration and allow you to control powerful features from a single web page? Does the service support diagnostics so the service provider can quickly identify any issues that you may run into?

How we can help?

4Sight offers a comprehensive line of Mitel Telephone Systems including IP phones, consoles, conference phones, and peripherals suited for organisations and business of all sizes. For help in choosing the right telephone system for your business, contact one of our Communications Specialists on (0)20 3668 0444 or email

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