Monthly Archives - November 2017

4Sight Communications is on the move

4Sight Communications is relocating to new Sutton offices! 

We are excited to announce that due to the growth of our company, 4Sight Communications is moving to new business premises. Effective Monday, December 4th 2017 we will begin operations at our new office. Please make a note of our new address below: 


7th Floor, Chancery House,
St Nicholas Way, Sutton SM1 1JB

All other contact information including telephones, e-mails and web address remain unchanged.  Our support will run as usual and will not be affected by the move. 


Should you have any questions on the relocation, please feel free to contact us on:

General Enquiries:
Phone: +44 (0)20 3668 0444
Email: info@4sightcomms.com

Customer Support:
Phone: +44 (0)20 3668 0434
Email: support@4sightcomms.com

We look forward to welcoming our customers, business partners and colleagues in our new location soon.

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Ebook: Customer Experience for Dummies

Find out how to give your customers a truly personalised experience

The way people communicate with each other has evolved, but what about the way that your business communicates with your customers?

To survive and profit, today’s businesses need to focus on their customers. Businesses need to know and understand the customers they serve, address the methods of communication their customers prefer to use, and evaluate their businesses based on the quality of customer experience they deliver.

Download Customer Experience for Dummies for FREE to begin your customer experience transformation.

Download eGuide below:

By using this form you agree with the storage and handling of your data by this website.


Interested in transforming your customer experience from dated to digital?

4Sight Communications has the latest technology available for delivering an exceptional digital customer experience.Call us today (0)20 3668 0444 or email info@4sightcomms.com.

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Mitel 5200 End of Support: What You Need to Know

In an ongoing effort to maintain an effective product portfolio, Mitel have decided to withdraw the support for the 5200 series sets in its next major software release of MiVoice Business 9.0.

The 5200 series sets, originally designed in 1999, have been retired from sale for approximately 8 years now. With the major technology advancements, particularly in transport and security protocols, as well as the processor and memory resources, not capable of performing the tasks required of a modern IP phone, Mitel has decided to fully withdraw its support for the 5200 range.

WHAT DOES IT MEAN?

In short, this means that Mitel will no longer continue to develop the software or produce the parts. Whilst we expect the phones to operate as normal, should any issues arise after the upgrade to release 9.0, Mitel reserves the right to not fix specific issues isolated to the 5200 series sets operation.

WHEN WILL THE SUPPORT END?

The support for the Mitel 5200 series set will end with Mitel next release of MiVoice Business 9.0 which is expected to be due in the first quarter of 2018.

Customers can either, ensure all 5200 series sets are replaced prior to upgrading to release 9.0 or remain on MiVoice Business 8. Standard Mitel support policy would state that MiVoice Business 8.0 versions including SP’s will continue to be fully supported until the release of MiVoice Business release 10.0 which would be anticipated in mid 2019.

WHAT ARE MY OPTIONS?

At the time of release of 10.0, the 8.x stream becomes unsupported. However, for customers who request extended support and who subscribe to premium Software Assurance, Mitel will extend support of the 8.x stream until July 2020.

Here at 4Sight, we recommend that you transition away from the 5200 series sets to the current desktop portfolio for a fully supported solution. To assist you with your transition, we have designed a progressive range of exclusive upgrade and enhancement offers. For more information about our offers and to discuss your options, please contact your 4Sight Account Manager. Alternatively call us on (0)20 3668 0444 or email info@4sightcomms.com.

Introducing the MiVoice 6900 series IP Phones

Discover the latest innovation from Mitel – MiVoice 6900 IP Series. For more information please call us on (0)20 3668 0444 or email info@4sightcomms.com.

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Webinar: The New Mobile Consumer is Here – Are you Prepared?

The Mobile Consumer is a Reality

Is Your Business Prepared?

Today’s mobile consumer is vastly different than the consumer of the ‘70s, ‘80s, ‘90s or even 2000s. Your average customer today is

  • Informed – 90% will always check a website before emailing or calling a company (Synthetic)
  • Connected – Over 2 billion people have active social media accounts (wearesocial.net)
  • Mobile – Over 3.6 billion are mobile users and are wanting to use their smart devices to interact with your business (wearesocial.net)

This presents both opportunities and challenges for your business. Satisfying customer experiences build loyalty and can turn your customers into word-of-mouth marketers. On the flip side, it takes seconds for a negative interaction to go viral. When customer engagement can make or break you, it’s more important than ever to adapt quickly and foster intimate customer relationships.

Register to watch this on-demand webinar and learn:

  • How to adapt your existing customer engagement strategies for the mobile consumer
  • Best practices to incorporate into your business so as to differentiate from your competition
  • Examples from other companies that adapted to the new customer demands and as a result, grew its business and customer

Presenters:

Rebecca Wormleighton
Director of Product Marketing
Mitel

Bart Miller
CEO and Founder
Centrinex

Erik K. Linask
Group Editorial Director
TMCnet

Register to Watch Webinar

Interested in transforming your customer experience from dated to digital?

For more information about our Contact Centre solutions click here. To speak to one of our Communications Specialists call us on (0)20 3668 0444 or email info@4sightcomms.com.

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Guide to Finding a New Business Phone System

Buying a new business phone system just got easier.

When it comes to purchasing a new business phone system, the options can be truly dizzying. Whether you need to replace or update your system, our five step guide will help you avoid over-engineering or under-investing for your company’s needs.

From determining your specific needs to successfully implementing your new system, we’ll help you choose the right infrastructure, select a deployment model, decide on a vendor and even understand how various features will benefit your business. 

Download eGuide below:

By using this form you agree with the storage and handling of your data by this website.


Need Help Choosing a New Phone System?

4Sight Communications has the latest technology available for delivering exceptional communications solutions. Call us today (0)20 3668 0444 or email info@4sightcomms.com.

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Introducing the MiVoice 6900 Series IP Phones

The next generation of seamless communications is here

Introducing the MiVoice 6900 series IP Phones. With industry-leading mobile integration, the 6900 series automatically pairs with your smartphone to simplify your life – no more juggling devices. With HD audio, full color displays and MiCollab integration, the MiVoice 6900 series is a sleek and powerful addition to your desktop.

Request more information today.

Benefits:

Mobile integration: Seamlessly switch between your mobile device and desk phone without missing a beat.
Crystal clear conference calls: Take virtual collaboration to new heights with HD audio quality.
Enhanced productivity: Manage all communications from a single device for ultimate simplicity and convenience.

Mitel MiVoice 6900 Series IP Phones

Interested in the Mitel 6900 Series of IP Phones?

For more information about our Mitel MiVoice 6900 Series call us on (0)20 3668 0444 or email info@4sightcomms.com.

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5 Misconceptions About SIP Trunks

Organisations around the world are choosing SIP Trunking as a future-forward solution for their business communications needs. Sip technology enables business agility, scalability and can bring about immediate cost savings.

However, despite its growing popularity, there are still several misconceptions held by many decision makers that make which reluctant to deploy an enterprise SIP trunking service. Below are the top 5 myths about moving to SIP and the reasons why you should ignore them:

Myth 1: Poor call quality

For many people their first and only experience of VoIP is using consumer-focused services like Skype. Although these free tools are generally adequate for home users, businesses cannot afford the glitches that are often encountered. Poor latency, jitter and packet loss all create an unsatisfactory user experience for you and your customers. Where callers are unable to hear each other clearly there is always the risk that important details could be missed, creating a negative overall impression of your business. Business-grade SIP trunks provide a call service that is comparable to the ISDN lines used by most business phone systems. By paying for a business-grade VoIP solution you will benefit from:

  • Enterprise-grade infrastructure to power the service and ensure call quality.
  • Dedicated support teams to maintain stringent SLAs and QoS.

Myth 2: Too expensive

Many people assume that new technology commands premium prices. However with SIP trunking this is not the case and, for the majority of businesses, moving to a SIP trunking solution can help make significant cost-savings on telephony. With SIP you no longer need expensive ISDN lines so you’re not paying for lines you don’t use. SIP trunking can even be used alongside your existing ISDN connections to ensure a smooth transition. Your business may be able to realise additional cost-saving benefits like reduced or free calls to fixed landlines depending on the SIP trunk provider and services used.

Myth 3: SIP is too new to be trusted

Many decision makers assume that as they are unfamiliar with SIP-related technologies, it cannot be trusted. Because they are familiar with ISDN and it has served their business well for many years they assume that they have no need for an “unproven” technology. VoIP and related IP-based solutions have been used by many businesses successfully for years. In fact, research shows that 35% of companies believe SIP trunking to be the most important telephony system.

Myth 4: Too much hassle

Historically, replacing any system with a newer version can be time and resource intensive. There are also concerns that the time taken to realise any cost savings will not be worth the effort to change. So logically, many businesses wrongly assume that the switch to SIP trunking will be exactly the same.

Myth 5: Our existing provider doesn’t recommend SIP

Many businesses have had long and successful relationships with their current communications provider. So if said supplier doesn’t recommend SIP trunking solutions, you can rationally assume that VoIP has nothing to offer your company.

Unfortunately, many of the big telecoms providers may not be acting in your best interests to protect their own. Incumbent operators will have invested heavily in their infrastructure, mostly in terms of ISDN. So if you move away to cheaper, better value services you could be costing them more than just your custom.

So regardless of the length of your relationship, is it really as good as you think if they aren’t recommending newer cost-effective technologies like SIP trunking?

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