Monthly Archives - November 2019

Why the C-Suite Loves Cloud Communications

WHY THE C-SUITE LOVES CLOUD COMMUNICATIONS

There are as many top reasons to choose a cloud UC solution as there are chief executives. Here’s what enterprises say is the number one reason they choose unified communications in the cloud.

This content was first published by Mitel.


We offer a range of Cloud Communications Solutions all of which deliver enterprise-level features and functionality regardless of the size of your business. Whether you are looking to implement Cloud Storage or Cloud Telephony, our solutions are designed around your company’s individual needs.

At 4Sight we have the tools and the expertise to help you with your Cloud needs, with a full range of cloud deployment methods to fit your goals and your budget. To find out more, please all us on + 44 (0)20 3668 0444 or email info@4sightcomms.com.

Read more...

Why Digital Transformation Must Be Optimised For Speed and Success

WHY DIGITAL TRANSFORMATION MUST BE OPTIMIZED FOR SPEED AND SUCCESS

Originally published on BetaNews.com.

Companies worldwide across all industries are enacting digital transformation (DX) initiatives—and for good reason. If completed successfully, modern technology implementation drives competitive advantage and makes business operations much more real-time.

However, the journey to the DX finish line is unfortunately sometimes much more of sprint than a marathon, as speed is the currency for organizations to complete the process.

This begs the question: how can business leaders implement swift digital transformation while reaping the success and benefits these initiatives promise? We spoke with Jamshid Rezaei, CIO of business communications at Mitel, to get the answer to this and other DX-related questions.

What advice do you have for organizations looking to develop a successful digital transformation strategy?

First and foremost, understand that any digital transformation effort is about your organization’s technology, but it’s also about your people and data. Companies need to include and empower their employees when it comes to their DX journeys and make them active participants in this transition. In order to make things clear for these people, you must create attainable goals for teams across all levels. And, most importantly for companies who consider customers their number one priority, ask if this will ultimately benefit the customer. If the answer is no, you should look to reprioritize the initiatives ahead.

You mention companies should look to empower their employees on their digital transformation journeys. How exactly do they do this?

Many think DX is a one-time project, when in reality it’s a continuous effort that requires a culture shift in the organization such that employees are open to change. In order to empower employees during this process, companies should first do whatever they can to help them be as productive as possible. Provide employees with the right tools for productivity and collaboration to enable their communications with each other and automate processes that don’t require a human touch to relieve their workloads.

Aligning on objectives seems easier said than done. How can business leaders establish clear goals and communicate these goals to their teams?

So glad you asked this because I firmly believe the industry does not discuss this DX step nearly as often as we should. It’s common for business leaders to jump right into the execution of an initiative, but that could be their biggest mistake. For the strongest foundation and direction, teams need to ask themselves what they are hoping to achieve with their DX. Additionally, what is the focus of the individual projects that make up the process? Fostering customer success? Building partner relationships? While this may create more upfront work, companies will avoid internal friction and have clear benchmarks for success. Identifying the end goal will help to better prioritize projects and keep teams on track.

What mistakes have you seen companies make in their digital transformation that you would caution others against?

More than half of digital transformations are being led by IT teams. This might sound like it makes perfect sense, but it actually might be a company’s downfall. IT is best equipped to handle the technology transformation; however, it’s important to pair these tech-focused people with more business-minded people who understand customers’ needs and the organization’s goals. To address this during our digital transformation at Mitel, we created an IT Business Technology group that brings together the skills of business-focused professionals with the smarts of IT experts.

This article was first published by Mitel.

Read more...

eGuide: Hybrid Cloud For Business Communications

GUIDE_Hybrid Cloud for Business Communications

So you’re considering hybrid cloud for your business communications. You’re not alone! In fact, more and more businesses are turning to cloud communications (a.k.a. hosted communications), as witnessed by its tremendous market growth of roughly 25 percent year over year.

Why choose hybrid cloud? What do you need to know about hybrid cloud? And what are the next steps on your path? Before diving in, you must have the answers to these key questions. That’s why we’ve prepared this handy guide to take you through the basics of hybrid cloud and what you need to know before taking  the next step.

This content was first published by Mitel.


We offer a range of Cloud Communications Solutions all of which deliver enterprise-level features and functionality regardless of the size of your business. Whether you are looking to implement Cloud Storage or Cloud Telephony, our solutions are designed around your company’s individual needs.

At 4Sight we have the tools and the expertise to help you with your Cloud needs, with a full range of cloud deployment methods to fit your goals and your budget. To find out more, please all us on + 44 (0)20 3668 0444 or email info@4sightcomms.com.

Read more...

The Surprising Way Wireless VoIP Conference Phones Can Help You Get Into a Productive Rhythm

The Surprising Way Wireless VoIP Conference Phones Can Help You Get Into a Productive RhythmThe Surprising Way Wireless VoIP Conference Phones Can Help You Get Into a Productive Rhythm

Listening to music at work is a great way to get into a productive rhythm. It can affect your mood and focus – or a whole team’s. What does that have to do with a phone? Some wireless VoIP conference phones (like our Mitel S720 Bluetooth conference speaker) can actually be used to play music over Bluetooth when you’re not using it to hold calls with your colleagues. That means when you’re done with a productive conference call, you can keep the productivity humming with some choice tunes. Read on to find out how to get the most of out this little-known productivity hack.

How Does Music Affect Productivity?

Music is a great way to add energy to your office space. Music evokes feelings of happiness, which leads to focus and productivity. This feeling can help repetitive tasks feel less monotonous. According to an article on Business News Daily:

“Music can have a dopaminergic effect on the brain, meaning it creates dopamine…Dopamine is what stimulates the prefrontal cortex, which is the center of the brain responsible for planning, organizing, inhibition control and attention.”

You don’t often hear wireless VoIP conference phones and music mentioned in the same sentence. But that changes when you introduce the right wireless conference phone speaker. When you’re not on conference calls, you can use a Bluetooth speaker (like the Mitel S720) to play music while you work and to be more productive. Productivity and focus produce work that’s worth sharing when you’re conferencing.

Using Music To Keep Your Office Grooving

A busy day at the office can be tough to get through smoothly. To stay focused and productive, you must be able to balance your mood. Productivity can be thrown off balance if you don’t take control. Listening to music is a great way to balance your mood. As your mood changes, the music you listen to should change as well.

“When learning new information, music without lyrics is preferable to lyrical music. However, if we complete this task at work and need to switch to a more repetitive, well-known task, we may benefit emotionally and productively from listening to music with lyrics.” — Mission.org

Making sure your team is happy, focused, and productive is important for any business. Music can help you optimize these factors. Curated playlists are a great way to boost productivity among your team.

Staying On Beat All-Day

Your day (and your team’s day) is filled with a mix of tasks. You may be developing web content in the morning and crunching numbers in the afternoon. Think of your brain as a computer. No matter how powerful, both take time to load and update between tasks. Music is a great tool to use when transitioning from one task to another, which some experts call context switching. While you must take time to readjust when switching tasks, it’s important not to lose focus. Music can help keep your brain active and ready to take on the next task.

“Teresa Lesuik released a study from the University of Windsor, Canada that examined 56 developers working at a Canadian software company. The findings showed that positive affect and quality of work were at their lowest when music wasn’t present in the working environment and that tasks generally took longer.”— Anchor small business advisors

Context switching is a term that was first used to refer to the time it takes a computer to switch from one process to another. Computers must load memory maps and update data when switching process’. Our brains function in a similar fashion, which is why people have started using context switching to describe the effect of changing tasks on people’s brains. Each task we do requires a different set of skills and way of thinking. Readjusting your focus on a new task can take some time.

Location In The Office

With music, everybody prefers different types. Each department executes different kinds of tasks. Different departments also have people with different personalities, which will probably affect what type of music they prefer to listen to. That means the location of the speaker in the office can change what music makes the most sense to play. For example:

  • A sales department may prefer energetic music to get them hyped up
  • An accounting department may favor calm music that helps them focus on details
  • A creative department may thrive on off-beat music that helps inspire them

This works for individuals as well as teams. A change of setting is sometimes necessary while working. Moving to a new spot in the office can help you to get focused again when you feel a drop in your productivity. Don’t worry—our Bluetooth conference speaker is wireless and can go wherever you do.

Which Music: Location/Region

The music your employees enjoy can vary as much on your office demographic and regional location as it does on department or type of task. On platforms like Spotify, curated playlists are geared towards getting you focused and productive. Playlists like these are made with an assortment of tunes with different moods. No matter your preference, these playlists help to keep your productive groove going.

People listen to all different types of music around the world. It’s a universal language that we all can appreciate and benefit from. Curious to see what is popular in your region or want to explore what is listened to around the world? Check out this interactive map that includes playlists from cities across the globe!

That’s A Wrap

Music isn’t the first thing that comes to mind when you hear Bluetooth conference speaker. What comes to mind is a powerful productivity tool for collaboration. But you can defy the expected and hack your personal and team productivity by using the dynamic ability of our conference speaker by playing music on it when you’re not using it for conferencing.

Music is a great way to increase productivity in the workplace when used properly. And when you’re not using your wireless Bluetooth speaker to groove through your task list, you can use it to talk with customers, team members and vendors to get real work done with fantastic sound quality.

This article was first published by Mitel.

Read more...

eGuide: Private Cloud For Business Communications

E-GUIDE_Private Cloud for Business Communications

So you’re considering private cloud for your business communications. You’re not alone! In fact, more and more businesses are turning to cloud communications as witnessed by its tremendous market growth of roughly 25 percent year over year. Why choose private cloud for your communications? What do you need to know about private cloud? And what are the next steps on your path? Before diving in, you must have the answers to these key questions. That’s why we’ve prepared this handy guide to take you through the basics of private cloud communications and what you need to know before taking the next step.

This content was first published by Mitel.


We offer a range of Cloud Communications Solutions all of which deliver enterprise-level features and functionality regardless of the size of your business. Whether you are looking to implement Cloud Storage or Cloud Telephony, our solutions are designed around your company’s individual needs.

At 4Sight we have the tools and the expertise to help you with your Cloud needs, with a full range of cloud deployment methods to fit your goals and your budget. To find out more, please all us on + 44 (0)20 3668 0444 or email info@4sightcomms.com.

Read more...

7 Ways a Cloud Contact Center Solution Can Benefit Your Bottom Line

INFOGRAPHIC_7 Ways Cloud Contact Center Solution Can Benefit Your Bottom Line

Contact centers work hard to support the well-being of their customers. But to be at the top of its game for customers, a contact center needs to maintain a solid bottom line. When it comes to reducing costs, improving efficiencies and delivering outstanding service a cloud solution can help.

This content was first published by Mitel.


Get your contact center ready to meet the future head-on. Learn more about how a cloud communications solution can benefit you and your customers.

We offer a range of Cloud Communications Solutions all of which deliver enterprise-level features and functionality regardless of the size of your business. Whether you are looking to implement Cloud Storage or Cloud Telephony, our solutions are designed around your company’s individual needs.

At 4Sight we have the tools and the expertise to help you with your Cloud needs, with a full range of cloud deployment methods to fit your goals and your budget. To find out more, please all us on + 44 (0)20 3668 0444 or email info@4sightcomms.com.

Read more...

A Phone Will No Longer Be Just a Phone, and Other Changes to the Future of Work

A Phone Will No Longer Be Just a Phone, and Other Changes to the Future of Work

From the Futures in Focus podcast

Our concept of work – what we do, how we do it and where we do it – continues to evolve tremendously. This is being fueled by digital transformation, the changes businesses need to make to stay competitive in the mobile-centric marketplace.

Mitel CEO Rich McBee sat down with Michael Gale, co-author of the bestselling book The Digital Helix, to discuss the future of work. As part of the Futures in Focus podcast from Forbes Insights, Rich looked ahead to the future of phones and the challenges of advanced machine interaction. He also discusses how the communications technology advancements of today will shape the future of work in years to come.

Let’s step forward ten years from now, Rich. Walk us through what you think the future of work looks like and feels like.

First, I think there’s still going to be a telephone, but it will be very different than it is today. There will still be a lot of people working at desks. But the real question is, “Where is that desk or workspace likely to be?” The need to communicate and collaborate is still the same.

So, if you think five or ten years out, the phone will be much smarter and more like a mini communications and collaboration unit. Also, it will leverage all the technology and enable seamless communication and collaboration, anywhere, any time.

All of this new technology will enable seamless communications and collaborations. Today it’s with people, both intercompany and intra-company. In ten years, it’s going to be with people and things, along with access to data, which is exactly what digital transformation is.

How do you think a phone is going to look different?

Well, you might be wearing it, as the work of the future is going to be very mobile and nomadic. This way, work will be going where you are, not a place you have to go to. So if you think about what is needed, it is going to be access to a lot of data with seamless connectivity.

Also, the phone of the future is going to know a lot about you. It’s going to have an embedded IoT ability to say, “Rich just came into the office. He likes me to prioritize these voicemails and he wants his environment to look like this.” The key to the future is collaboration and communications all brought together.

Do you think the types of work we do and how we do it will radically change?

I really do. What’s going to happen is artificial intelligence, IoT and big data are going to do a tremendous amount of work that you couldn’t do as an individual. Then we will have AI managing the data coming in from 1,000 sensors. The human is always going to provide judgment at the moment where it is needed. This means people and training will focus on increasing our technical savvy to make us relevant in the future.

An example is in the fast food industry, which has a big problem of food spoilage. Much of it is caused by workers not closing the door to the refrigeration unit. So one fast food franchise came to us looking to monitor those doors. They wanted to know when doors are left open for a set amount of time and how can they see the temperature inside the unit.

Before, they sent someone to go check it every hour. Why do that when a sensor can do it continually? It can also trigger an alert on a mobile phone or in an app when that door has been left open way too long, and then they can take action and prevent spoilage.

Where are you starting to see very embryonic changes in the future of work today that you think could be even more impactful in ten years’ time?

I think one big area of focus is in customer experience. Today we’re doing things with Google, specifically in the area of AI, to enable seamless conversation between a person and a machine. This technology can solve your problem without you ever talking to a human and without you even knowing you are talking to a machine. This brings the full breadth of technology to bear while accessing massive amounts of data about you.

We’ve all been in a situation where we call into a contact center and get passed from person to person and wind up starting over each time. We have working prototypes where we can see that whole stream of conversation. This way, when a customer needs to be elevated to another person or device, they can see the entire conversation and see what you’ve been told or not told quickly.

Do you see any sort of challenges or natural barriers with this level of machine interaction?

How much is too much? I think that is going to be the issue. It’s like that for all of the great cyber capabilities. Our side of it is that you’re dealing with people and you’re dealing with their private information. We need to talk more about how we’re going to secure all of that information.

We need to make sure that experience is not penetrable, but it is still the experience you want. In some parts of the world, you’re not able to monitor systems or keep any data unless I give you permission. So, in a seamlessly connected global world, we’re going to have to rationalize through that.

This article was first published by Mitel.

Read more...

Customers Reach Out From Many Places

Customers reach out from many places. With 4Sight, communication solutions you can respond from one.

Take a look at the Infographic showing different channels where your customers might try to reach you on.

This content was first published by Mitel.


See how 4Sight can help you provide a great customer experience. A seamless, omni-channel experience drives revenue by improving customer loyalty.

If you want to find out how 4Sight can help you redesign your current contact center or to just find out more information, please contact us on + 44 (0)20 3668 0444 or email info@4sightcomms.com.

Read more...

How the Cloud Can Make Your Transition from ISDN Smoother

How the Cloud Can Make Your Transition from ISDN Smoother

For more than 30 years, ISDN has been a leading telecoms technology used widely at home and in business. Now that it’s finally coming to an end, many companies are evaluating their options to choose the best path forwards for their communications.

Preparing for the switch off is easier than you think with cloud communications technology.

ISDN Switch Off

ISDN, or Integrated Services Digital Network, refers to a digital standard for telephone networks which allows for voice calls, faxes and data transmission. In simple terms, it allows for voice and data to be on the same line.

It’s not surprising this technology is being switched off—ISDN technology hails from the 80s and has become obsolete with outdated hardware, expensive costs, inflexible software and limited capacity to meet the needs of today’s business user.

ISDN connectivity is at various stages of end-of-life in Europe, Australia and New Zealand.

  • France: Orange has stopped selling ISDN and plans to switch it off completely in 2020
  • Germany: Deutsche Telekom stopped selling ISDN in 2018 and has scheduled the switch off for 2020. Other providers, such as Vodafone, estimate to have their phase-out completed by 2022
  • UK: BT will stop selling ISDN lines and PSTN in 2020 and will switch them off completely in 2025
  • Australia: Telstra ended new sales of ISDN on 31st January 2018 and the final switch off is in 2022.

 

When combined with fast fibre roll-out in most regions, now is the perfect time for your business to consider a move to the cloud.

Cloud Communications

MiCloud Connect is an easy-to-use and flexible cloud communications solution, with a complete package encompassing calls, chat, collaboration, audio and video conferencing, contact centre and native integrations with CRMs and other business tools. It delivers self-service tools and out-of-the-box features, so users can get up and running fast with minimal disruption and without needing a technical background.

Delivering a total solution, businesses can choose from standard telephony features and robust collaboration to advanced and simple contact center solutions.

You can take your system on the go with our smartphone mobile application and plug-and-play functionality. MiCloud Connect makes every aspect of cloud communications and collaboration simple and secure.

Our focus is on ensuring ease of use and a mobile workstyle which empowers your team to work more efficiently and productively, no matter their location. It’s easy to deploy and delivers simple pricing, so you don’t have to overpay for features you don’t use and can easily evolve as needs change.

To enjoy the benefits of the platform all you need is an internet connection.

This article was first published by Mitel.

Read more...

How to Drive Revenue and Increase Loyalty Through Customer Experience

How to Drive Revenue and Increase Loyalty Through Customer Experience

Today’s customer journeys are omnichannel, seamlessly moving between phone, email, SMS, web chat, social media and in-person communications. Giving customers the flexibility to engage with you on their preferred media is crucial to creating an outstanding customer experience. The proof is in the numbers!

For a clearer understanding of how customers are shopping, why they abandon your transactions and what steps you can take to keep them happy, check out our infographic.

Take a look at the Infographic.

This content was first published by Mitel.


See how 4Sight can help you provide a great customer experience. A seamless, omni-channel experience drives revenue by improving customer loyalty.

We offer a range of Contact Centre Solutions all of which deliver enterprise-level features and functionality regardless of the size of your business. Our solutions are designed around your company’s individual needs.

At 4Sight we have the tools and the expertise to help you with your Cloud needs, with a full range of cloud deployment methods to fit your goals and your budget. To find out more, please give us a call us on + 44 (0)20 3668 0444 or email info@4sightcomms.com.@4sightcomms.com.

Read more...