5 Questions to Ask Your Vendor About Secure CommunicationsMichael Curran
Are your communications secure?
Secure communications can protect your business from the damage and destruction of a data breach. And it’s not just for healthcare providers – even daily office emails and phone calls can contain confidential information that matters to your customers.
A business that fails to secure its communications is in danger of losing consumer confidence, meaning customers, and future customers, won’t be likely to trust that business.
To ensure secure communications, look for a communications system that can protect the data shared within your business and beyond. Here are a few questions you can ask your vendor to ensure you’re getting the best security:
1. What Infrastructure Is Your System Hosted On?
A strong cloud communications provider will be leveraging a best-in class infrastructure to ensure the highest level of security. This saves you time and resources that can be focused on performance and innovation rather than management and maintenance. Look for a secure communications software system, like MiCloud Connect Built on Google Cloud, to integrate with the programs you already use.
2. Can Your Communications Software Handle Mobile Securely?
Working on the go is a growing norm, meaning mobility is even more important for a communications system. However, a mobile system doesn’t always mean it’s secure. Ensure you can take your system on the go to keep working while away from the office, without sacrificing your in-office functionality and security.
3. Is Your Communications Software Certified HIPAA-Compliant?
Certified HIPAA and SOC 2 compliant software guarantees that your data is encrypted in transit and at rest, with anti-virus protection and security protocols that adhere to the most stringent data compliance standards. In creating MiCloud Connect, we worked with third-party auditors to meet regulatory compliance requirements and passed strict safeguard and confidentiality tests to ensure the privacy and safety of your information.
4. How Do You Monitor Your System?
Your cloud communications provider should have a Network Operations Center, a location that continually monitors a telecommunications network, all day, everyday. Do they support it in-house or out-source? What tools and analytics are they leveraging to stay ahead? Top providers are predictive and proactive, not reactive.
5. How Do I Get Informed Of Any Issues?
No system is perfect, issues can pop up, but if they do occur with your communications system, you need to know about it quickly. Transparency is everything. Is your provider proactive in their own communications? How do they alert you when problems arise? Is there a public site where you can stay up to date about any issues and their solutions?
In all, you want to look for a communications system that’s built for security, like MiCloud Connect Built on Google Cloud. Because it’s built on Google Cloud, MiCloud Connect features the security, reliability and scalability of Google Cloud, with the intuitive user experience and flexible service of a top-notch Business VoIP system.
Take advantage of Google Cloud’s industry-leading system to deliver the uptime and compliance on which you can depend. Your communications system will be secure and easy to use with MiCloud Connect, a trusted remedy to meet the needs of any highly regulated industry with specific privacy or security requirements.
Whether you’re in health care, finance, education or just interested in an additional level of security, look for a communications system that keeps your customer and sensitive data secure. And make sure you can connect to sensitive client information from anywhere, while ensuring your client’s privacy needs are met.
This article was first published by Mitel.