Contact center success can be a moving target. There are multiple variables that need to line up, and many of those depend on the effectiveness of your agents. This eBook will provide you with tangible tips, tools and practices you can implement today to enhance agent productivity in your contact center. You’ll hear from industry leaders, gain workplace productivity best practices and get psychological principles to help keep your goals in clear sight and hit your mark with greater consistency.

Key topics:

• Improving managerial practices
• Enhancing productivity with the right tools
• Streamlining processes
• Enhancing contact center agent productivity