Talkative customers can now leverage Google Business Messages to reach more of their customers during their digital journeys. Building on the previous social media live chat functionality, integrating Google Business Messages provides another channel for customer communication. A lot of customer engagements begin with a mobile internet search. Google’s dominance in the mobile search marketplace makes it an obvious choice to capture mind-share early in the customer journey.

Why Google Business Messages?

Google Business Messages integration is exciting news for contact centre and customer experience managers around the UK. It adds the ability to communication with customers as they browse Google, without the need to open an additional application. 4Sight believes this could revolutionise the way in which customers contact businesses.

The Talkative integration with Google Business messenger will add a talkative icon to subscribed business listings, which will open a Talkative web chat box, direct through to customer agents.

With Talkative installed in your business, you can take advantage of chat bots, to answer customers queries, reduce wait times and handle frequently asked questions.

Talkative web chat is proven to increase customer satisfaction when contacting a business and we believe this Google Business integration will only strengthen customer satisfaction.

Some talkative benefits include:

• Faster connection with customers
• Google nudge allows for customer interaction whilst on different tabs
• Better reporting and analytics

How Talkative works for businesses

Customers using Talkative within their organisation will have the ability to track and log all customer interactions that come in via Google Business Messages. The screen shot below shows how it will look from an agent’s perspective.

Customers will see interactions pop-up on their phone as banner notifications, the same way as if they were being messaged on SMS or WhatsApp. All messages will appear with the Google Map icon, as part of this integration.

On many smart phones users can reply directly from their phones splash screen, allowing for users to quickly and seamlessly pick up where they left off with a chat agent.

Other Talkative Integrations

This Google Business Messages integration is just one of several key cross platform integrations by Talkative. Talkative currently integrates seamlessly with Mitel telephony systems, MS Dynamics 365, Salesforce, Facebook, Twitter and many more.

With so many use cases available to Talkative customers, it is no wonder it is one of the most popular communication applications on the market.

Click here to find out more about talkative in our handy eBook.

If you’d like to discuss Google Business Messages integration, or any other integrated communications service, let us know below.