Mitel 5200 Series Set Support Update

Mitel 5200 End Of Hardware Support: What You Need To Know

Following our initial announcement about the end of support for the 5200 series set, Mitel have now modified their position to allow these devices to come into service following the MiVoice Business 9.0 upgrade.

Whilst we expect the phones will operate as normal, the 5200 sets will not have the normal support level. Specifically, this means that, should issues arise after the upgrade to release 9.0, Mitel reserves the right to not fix specific issues isolated to the 5200 series sets operation. 

For customers who prefer a fully supported configuration, then there are 2 options:

  • Transition away from the 5200 series sets to the current desktop portfolio for a fully supported solution. See our Mitel 6900 Series Handset Promotion here.
  • Remain on MiVoice Business 8. Standard Mitel support policy would state that MiVoice Business 8.0 versions including SP’s will continue to be fully supported until the release of MiVoice Business release 10.0 which would be anticipated in mid 2019. At the time of release of 10.0 then the 8.x stream becomes unsupported. However, for customers who request extended support and who subscribe to premium Software Assurance, Mitel will extend support of the 8.x stream until July 2020. This would provide additional time to plan a desktop churn and upgrade once the estate is refreshed

What we think?

Here at 4Sight, we recommend that you transition away from the 5200 series sets to the current desktop portfolio for a fully supported solution. To assist you with your transition, 4Sight is currently offering an exclusive ‘4 handsets for 3’ promotion on the most popular phones in the Mitel portfolio! For more information about our offers and to discuss your options, please email info@4sightcomms.com.

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Mitel 6900 Series Handset Promotion
When you purchase a new MiVoice Business or when you purchase additional licenses, get a free phone with every third phone purchase.
Find out more

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